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“Outstanding experience” 5 of 5 stars
Review of Sheraton Bratislava Hotel

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Sheraton Bratislava Hotel
5.0 of 5 Hotel   |   Pribinova 12, Bratislava 811 09, Slovakia   |  
Hotel amenities
Ranked #6 of 90 Hotels in Bratislava
Tampa, Florida
1 review
1 helpful vote 1 helpful vote
“Outstanding experience”
5 of 5 stars Reviewed March 19, 2013

The staff was absolutely wonderful. I fell a block away and fractured my ankle my 2nd day. Erik Maindl, the night auditor, called an ambulance and patiently translated everything to me since the EMTs spoke no English, and stayed with me until I got in the ambulance. Janka Ferencakova, the manager on duty at the time, also came to my room to ensure I got the help I needed. When I had a problem with swelling under my cast several days later and had to go back to a hospital, the staff went out of their way to find a better hospital than the ambulance took me to. Maros Balla on staff actually went with me to the hospital after he clocked out to help translate there and was very very thoughtful and kind through that process. The hotel loaned me a wheelchair during my stay, which was a tremendous help. Also, Martin Koval, the concierge, was excellent at helping me and my coworkers find places to go at night and on the weekend. I've never had such a great and caring staff as I had there. And the breakfast buffet was great, the internet worked well and was easy to connect to, and the dinner at the hotel was superb. The room was very comfortable, and the lobby was home-y.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonBratislava, General Manager at Sheraton Bratislava Hotel, responded to this review, April 10, 2013
Dear Joanne,

Thank you very much for sharing these kind words on TripAdvisor, as well as for praising the skills and positive attitude of our associates. We will gladly share this positive review and your personal appreciation with them, as well as with the whole Sheraton Bratislava Hotel team. We truly hope that you are by now in full health again and will be more than happy to welcome you back :)

Warm regards,

Simone Dulies
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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476 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
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English first
Budapest, Hungary
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 17, 2013

We were in Sheraton Bratislava about one and half year ago. At that time we have already thought this was one of the best hotels - if not the best - we had ever stayed.

So in a week ago we decided to spend another weekend there and booked the hotel through expedia. It was a special deal which normally cannot be modified nor cancelled.

However on the day of travel a huge snow blizzard hit Hungary and all highways were blocked. There were no ways we could get to the hotel.

I called Expedia what are our options now and they discussed with the hotel directly to refund the entire trip.

Heads up for Sheraton as well as for Expedia. None of them were obliged to do anything, but they did their best to help us! I think this type of customer care is extremely rate today!

I can only recommand Shareton Bratislava to everyone, who would like to have a superb travel experience! Im sure you will vote 5.0 as well after your trip!

And of course we will rebook our trip as well, as soon as this "March winter" is over!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonBratislava, General Manager at Sheraton Bratislava Hotel, responded to this review, March 21, 2013
Dear Zoltan,

Thank you very much for taking your time and sharing your positive experience with fellow Tripadvisor travelers, as well as for praising our help. I am very sorry you couldn’t make it to visit us last time. Our reservation team is ready to help planning your next trip if you need assistance and hope to be able to welcome you again soon.

Warm regards,

Simone Dulies
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Heiloo, The Netherlands
Top Contributor
77 reviews 77 reviews
24 hotel reviews
Reviews in 37 cities Reviews in 37 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed March 16, 2013

Recently I visited Bratislava and stayed at Sheraton. As you may expect, quite modern and new building. Great location. Adequate personnel. Drinks at hotel bar quite expensive, local wine €12,- albeit large glass. Unthinkable: now free wifi at hotelroom! Than again: aboout €100 a night good value.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonBratislava, General Manager at Sheraton Bratislava Hotel, responded to this review, March 21, 2013
Dear guest,

Thank you very much for taking your time and submitting this great review on Tripadvisor. It makes me happy hearing that you enjoyed the time at our hotel. We will be more than happy to welcome you back soon :)

Kind regards,

Simone Dulies
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amman, Jordan
Top Contributor
71 reviews 71 reviews
44 hotel reviews
Reviews in 38 cities Reviews in 38 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed March 15, 2013 via mobile

Thanks
It is from the best hotel that I visited
Great rooms
Great services
Great staff
Cooperative team
The restaurant is out of standing , foods such as quality variety
I think , and I m sure no disadvantages
But the wifi Internet is , somehow, expensive
Thanks for the team

Stayed March 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonBratislava, General Manager at Sheraton Bratislava Hotel, responded to this review, March 21, 2013
Dear Maendassi,

Thank you very much for this fantastic review of your stay at the Sheraton Bratislava Hotel. We continuously strive to meet and exceed our guests expectations and we are delighted when this is achieved. Therefore I am also very glad you fully enjoyed your stay, and we will be more than happy to welcome you back again.

Kind regards,

Simone Dulies
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
78 reviews 78 reviews
40 hotel reviews
Reviews in 41 cities Reviews in 41 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed March 13, 2013

This hotel is very near the river and walking distace to the town for the shops, bars and some businesses. The rooms are exceptional and have bath and shower, the restaurant is top quality if a little pricey for Bratislava and the choice very good. I usualy stay in the crown plaza and for 10 euros a night more this is now my choice.

Staff are friendly and bar is good.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonBratislava, General Manager at Sheraton Bratislava Hotel, responded to this review, March 21, 2013
Dear Valued Guest,

Thank you for your nice comments. We are so happy that you enjoyed the hotel facilities and its surroundings. We are ready to help planning your next trip if you need assistance and hope to be able to welcome you again soon.

Kind regards,

Simone Dulies
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bratislava, Slovakia
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 11, 2013

... and with what I can undoubtedly name the best hotel restaurant out there! Thanks to the skills and passion of well-known chef Tomas Opletal the food is simply exquisite and the menu is a piece of art. Highly reccomended!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonBratislava, General Manager at Sheraton Bratislava Hotel, responded to this review, March 21, 2013
Dear Filmulienka,

Thank you for your nice and supporting review, as well as for praising the skills of our great Head Chef Tomáš. We are glad having him as part of our team not only because he is one of the best chefs in this country, but because of his flexibility towards guests' wishes as well :)

I'm glad you enjoyed your time at the Sheraton Bratislava Hotel and Brasserie Anjou, and hope to welcome you back soon.

Warm regards,

Simone Dulies
General Manager
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Warwick Parish, Bermuda
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 10, 2013

In short, the rooms were clean and well-appointed, staff was helpful and good. My trip was a business trip that spanned two weeks, so comfort was important to me. Their fitness center and pool are nice and the equipment in pristine, new condition, restaurant and bar were good, wifi was fast and reliable, room service was fast. I cannot say one bad thing about this place. Heck, they even brought me cake as a surprise on my birthday -- they must have gotten the date from my passport. The only reason I am not giving them 5 stars is because I usually save that for very luxurious places. In their class they are 5 stars.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonBratislava, General Manager at Sheraton Bratislava Hotel, responded to this review, March 21, 2013
Dear guest,

Thank you for your review full of positive words. It makes me happy hearing you had a great time at our hotel. Our goal is to make sure that all guests feel as though they belong during their time with us and that each visit is a special one. Thank you once again and hope to be able to welcome you soon in Sheraton Bratislava.

Warm regards,

Simone Dulies
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Bratislava Hotel

Address: Pribinova 12, Bratislava 811 09, Slovakia
Location: Slovakia > Bratislava Region > Bratislava
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 90 Hotels in Bratislava
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Bratislava Hotel 5*
Official Description (provided by the hotel):
Located in the modern EUROVEA city center, at the Sheraton Bratislava Hotel you can relax in spacious and comfortable guest rooms and suites only a few minutes' walk from Bratislava's historical city center. Our guests have free access to Shine Spa with heated swimming pool, Finnish sauna, steam bath, deep relaxation room and 7 treatment rooms with a wide range of massages, rituals and treatments (for a fee). Also, guests can work out in our 24/7 modern Sheraton Fitness center. For delicious seasonal meals and cocktails we'd recommend our French Brasserie Anjou and 2 vibrant bars. ... more   less 
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