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“Excellent service!” 5 of 5 stars
Review of Falkensteiner Hotel Bratislava

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Falkensteiner Hotel Bratislava
4.0 of 5 Hotel   |   Pilarikova ulica 5, Bratislava SK-811 03, Slovakia (Staré Mesto)   |  
Hotel amenities
Ranked #15 of 90 Hotels in Bratislava
Zug, Switzerland
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Excellent service!”
5 of 5 stars Reviewed November 1, 2013

My husband hosted a business meeting at this hotel in October, and we had a wonderful experience. The front desk staff is very helpful and speak excellent English. The breakfast was very impressive and had a very large selection. Guest rooms were nice. The business meeting portion also went very smoothly. The hotel is convenient for exploring the Alstadt on foot, as well as the Bratislava Castle. I would highly recommend this hotel and would definitely stay here again in Bratislava.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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248 reviews from our community

Traveler rating
    141
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    23
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Zurich, Switzerland
Top Contributor
65 reviews 65 reviews
29 hotel reviews
Reviews in 43 cities Reviews in 43 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed October 31, 2013 via mobile

We had a whole group in for a business training and management and staff really made an effort versus what known hotel chains were willing to do. Location is perfect for tourists as well; quick walks to castle and old town. Remarkable: nespresso coffee maker in the room, for free.

Stayed October 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FalkensteinerCare, General Manager at Falkensteiner Hotel Bratislava, responded to this review, November 11, 2013
Dear Mathias S,

Thank you for taking the time to give such encouraging feedback following your stay at our Falkensteiner Hotel Bratislava and I am so pleased that you enjoyed your visit at our hotel. Your kind words about the service you received are much appreciated and I look forward to sharing them with the team.

I hope we will have the pleasure of welcoming you back to the Falkensteiner Hotel Bratislava in the near future.

With best regards , Gernot Riha, General Manager
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Stoke-on-Trent, United Kingdom
Top Contributor
84 reviews 84 reviews
35 hotel reviews
Reviews in 40 cities Reviews in 40 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed October 3, 2013

We stayed at this hotel for 3 nights and it is faultless.
The location is about a 5 min walk to all the main shops and restaurants. There is an underground pathway to avoid the quite busy road outside.
The bedrooms were spotlessly clean and very spacious.
The staff were very pleasent and informative.
The breakfast was a buffet style, though eggs and omlettes were cooked fresh to order in front of you.
I would recommend!!

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Croydon
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 30, 2013 via mobile

Good hotel in a location close to the castle and the old town . Shame about the air conditioning in our rooms (314 & 316) it didn't seem to do anything and they could do with an extractor in the bathroom. Other than that everything was fine

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Cardiff, Wales
Top Contributor
58 reviews 58 reviews
17 hotel reviews
Reviews in 30 cities Reviews in 30 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed September 29, 2013

Stayed for a few days midweek at an international conference. The hotel is very well located in the center of Bratislava, with the old town just across the road. It is a very modern and clean hotel with good service, well equipped rooms with LCD TV, fast WiFi or Ethernet access and spacious bathrooms. The hotel restaurant serves good-quality international cuisine, however you will find a more interesting variety of local dishes in nearby restaurants - all within easy walking distance. Breakfast is very good quality with a wide range of options. There is a fitness area with sauna, although I only saw it as an observer rather than a participant. There is two storey parking garage underneath the hotel but it is chargeable and quite expensive but that is balanced by the fact that your car is absolutely safe and it is very convenient to have a lift straight up to your hotel room. Overall a good place to base yourself for a few days.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Vienna, Austria
Senior Contributor
31 reviews 31 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed September 28, 2013

I went to Bratislava for a conference held at the Falkensteiner so the hotel choice was made for me. Positive: The rooms are nice with a modern feel to them. The bathrooms are a very decent size and you get a work desk plus a small sitting area. The breakfast selection was very nice, as was the buffet style lunch. I didn't have time to check the spa area.
Negative was the lack of attention at check-in and out form the front desk (no information about breakfast, checkout times and they originally thought I stayed for two nights). Also I arrived early for the conference and tried to check in around 2pm (official check in is 3pm). I was told they had open rooms but couldn't move me to one of those. Also the upper floors only have LAN internet (my room was on the 5th floor). You get a coupon for 24 hours free. Not sure what happens when you stay longer..
Overall though it was an enjoyable stay. I believe we got a slightly discounted rate.

Room Tip: The rooms facing the inner courtyard are very quiet but if you open the large curtains the person in...
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FalkensteinerCare, General Manager at Falkensteiner Hotel Bratislava, responded to this review, October 8, 2013
Dear badeente24
Thank you for taking some of your valuable time to share your experience. I am glad to see that you left some feedback on what you liked as well as what fell below your expectations.
We discussed with our reception staff about the necessity to inform all guests about all service features of the hotel in detail. LAN internet access is available all the time in every room, but the WiFi system is in an updating process and I do have to apologize if it wasn’t working in your room. Yes the access code for the internet, you received at check in, is valid for 24 hours, but can be prolonged anytime either directly by the guest or via reception. We look forward to welcoming you back on your next visit to Bratislava
With best regards , Gernot Riha, General Manager
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Bangkok, Thailand
Top Contributor
87 reviews 87 reviews
26 hotel reviews
Reviews in 50 cities Reviews in 50 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed September 24, 2013

Never before in my life that I would experience such an impressive welcome from a hotel. The staff are very nice, with smiles on their faces all the time. Then I opened the room and noticed welcoming words on a big TV screen. It was personalized with my name on it! Apart from the beautiful & clean room full of facilities plus superb location, this is something beyond my expectation. I'll never forget my 1st visit to Slovakia, ever!

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FalkensteinerCare, General Manager at Falkensteiner Hotel Bratislava, responded to this review, October 8, 2013
Welcome Home! is our credo Mr piyawadee11 and it is great to hear that we were able to transfer this to you during your stay. Thank you very much for your outstanding review. Looking forward welcoming you again.
With best regards , Gernot Riha, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Falkensteiner Hotel Bratislava

Address: Pilarikova ulica 5, Bratislava SK-811 03, Slovakia
Location: Slovakia > Bratislava Region > Bratislava > Staré Mesto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #15 of 90 Hotels in Bratislava
Price Range (Based on Average Rates): $
Hotel Class:4 star — Falkensteiner Hotel Bratislava 4*
Number of rooms: 162
Official Description (provided by the hotel):
Comfort Room24 m², for 1-2 person, trendy and stylish room, with bath or shower and WC, high speed Internet access, telephone, writing desk, IP-TV, video on demand, radio, minibar, coffee/tea making facilities, hairdryer, individual adjustable air-conditioning, safe that is large enough to hold a laptop. ... more   less 
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