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“Lovely hotel” 5 of 5 stars
Review of Kempinski Hotel River Park Bratislava

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Kempinski Hotel River Park Bratislava
5.0 of 5 Hotel   |   Dvorakovo nabrezie 6, Bratislava 811 02, Slovakia   |  
Hotel amenities
Ranked #9 of 89 hotels in Bratislava
Guernsey, Channel Islands
Top Contributor
92 reviews 92 reviews
18 hotel reviews
Reviews in 33 cities Reviews in 33 cities
53 helpful votes 53 helpful votes
“Lovely hotel”
5 of 5 stars Reviewed November 10, 2013

The Kempinski Hotel in Bratislava is of a very high standard. The staff are very helpful, the breakfast is one of the most extensive and best and the rooms are large and comfortable.

The Hotel is a good walk from the centre but certainly not 2 miles as mentioned in some reviews. Probably a 10 to 15 min walk. There is a complimentary Rolls Royce to take you to the town once a day which is a great idea.

They arranged a limo to take us back to the train station which was a BMW 7 series and Euro 15, which was good value compared to the Euro 22 rip off by a rail station based taxi on arrival in Bratislava (for a 10 min journey).

The 11th floor has a very nice swimming pool, gym, spa etc. all included. Very impressed.

This is very much a business hotel and it was very popular with business visitors, but also a good place to relax.

Room Tip: Book a view over the Danube. Our travel agent forgot to specify this and we were unable to upgrade.
See more room tips
  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bratislava_Kempinski, Manager at Kempinski Hotel River Park Bratislava, responded to this review, November 22, 2013
Thank you for your stay and for taking the time to share your opinion. It is pleasing to read that you have enjoyed your stay and we look forward to welcome you soon again!
With warm regards,
Hotel Management
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363 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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English first
Top Contributor
346 reviews 346 reviews
60 hotel reviews
Reviews in 74 cities Reviews in 74 cities
229 helpful votes 229 helpful votes
5 of 5 stars Reviewed November 7, 2013 via mobile

A wonderful hotel overlooking river Danube on an exciting new modern development. Great choice of riverside cafés for a coffee but not need to leave hotel for food- great wine and tapas bar for lunch and excellent dining room for dinner. Rooms are excellent and hotel staff great! A walk along the riverside to the old town.

  • Stayed November 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bratislava_Kempinski, Manager at Kempinski Hotel River Park Bratislava, responded to this review, November 22, 2013
Thank you for posting your comment on TripAdvisor. We were happy to read your review, and are glad that we could contribute to make your trip to Bratislava a great experience. We are looking forward to welcome you again.
With warm regards
Hotel Management
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Espoo, Finland
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 29, 2013

Stayed at this hotel for a romantic weekend. Enjoyed really much of the modern and spacious rooms of the hotel and of coure the limousine ride. Service was perfect and the breakfast too. Would like to come again!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bratislava_Kempinski, Manager at Kempinski Hotel River Park Bratislava, responded to this review, November 22, 2013
Thank you for your kind comment regarding your recent stay at Kempinski Hotel River Park Bratislava. We are very happy to hear that you enjoyed your romantic stay and appreciated the services we delivered to you.
With warm regards
Hotel Management
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Nantwich, United Kingdom
Top Contributor
152 reviews 152 reviews
23 hotel reviews
Reviews in 74 cities Reviews in 74 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed October 28, 2013

I stayed here on business and it is quite simply excellent, a good restaurant, excellent room, and a fantastic spa on the 11th floor, complete with hot tubs, pool and ice shower etc...

The view over the Danube is wonderful, staff were friendly, would highly recommend

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bratislava_Kempinski, Manager at Kempinski Hotel River Park Bratislava, responded to this review, November 22, 2013
Thank you for your kind comment on your stay at the Kempinski Hotel River Park Bratislava. We are pleased to read that you have enjoyed your business trip and that the hotel and its restaurant, spa, and the staff made your trip an excellent experience. We are looking forward to welcoming you in the future!
With warm regards,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warsaw, Poland
Top Contributor
71 reviews 71 reviews
34 hotel reviews
Reviews in 26 cities Reviews in 26 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed October 15, 2013

Now, I have to say I always liked Kempinski Network. For the little things they do to make your "home away" to feel a bit more home'y. But this time they surprised me. Kempinsi Hotel river Park in Bratislava, has made a little thing that changed positive experience into something more. When I ordered a wake up call - they asked "Would like to have coffee with your wake up call"? To best of my knowledge I had not heard it ever before in hotel - or any of hundreds hotels I had been to. Yes, why not I thought. If you are anything like me - these little things matter, especially if you are business traveller. When I travel I usually come to hotel very late after business dinners and need to finish up with some urgent emails - what happens I usually go to sleep very late and are dead tired when I wake up - which results in missing breakfasts. In Kampinski Bratislava they take care of people like me. 60 seconds after the wake up call rang - I had coffee delivered to my room -> which made my morning more shiny :) And ready for challenges of the day ahead.
I appologize for a bit long story - but I think these little things matter, they show management of hotel tries to really make the road worrier life a bit easier :)
Of course apart of that there are many more things why this hotel is nice: 1) location on river front 2) Bathrobes in bathroom 3) Spacious rooms 4) Big bathroom 5) Nice bar 6) Friendly Staff. But I will remember the coffee with wake up call for a long time.
If I would ask to improve one thing - please get a grip in taxis - I got a bit of the mess waiting for my ride in the morning - too many people tried to help me to get my ride, resulting in having to confess where I had to go to 3 different guys from whom 1 directed my to wrong taxi.
That is small thing to improve - otherwise SUPER place - and COFFEE WITH WAKE UP CALL :)

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bratislava_Kempinski, Manager at Kempinski Hotel River Park Bratislava, responded to this review, October 30, 2013
We are happy that you chose to stay at the Kempinski Hotel River Park and that you took the time to share your opinion. We are pleased to read that you have enjoyed your stay and your morning wake-up call coffee so much. Thank you for your valuable comments to improve our services. We are looking forward to welcoming you in Bratislava again soon.
Hotel Management
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Amsterdam, Nederland
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 11, 2013

I am quite sure this is easily the best hotel in town. Very modern, nice location at the River Park and with splendid views of the Danube, especially from the well appointed Zion spa on the 11th floor.

The staff gave me a great deal including an upgrade to an executive room and access to the executive lounge on the 9th floor, where you can have free drinks and snacks all day. Effectively this saves you a lunch.

The room has every amenity you can think of. I loved the rain shower and the bath with electronic temperature display. The airco unit were not so easy to operate and the same goes for selecting a channel on the tv.

Beds are extremely comfortable with lovely soft linnen and down which guarantees a good sleep.

Breakfast buffet gives you a tremendous choice of options and also menu of eggs (which I did not use).

Internet was reliable and OK and as in the other hotel I stayed in, there is an option between free internet and high-speed (which I guess on non-executive floors is charged extra). On my floor however the free internet was faster than the high-speed. For a 5* plus hotel actually I expect a higher internet speed.

The hotel has a car service taking you for free into downtown (I gave a tip but don't know whether this is expected). But 'downtown' seems to be a bit limited. Apropos taxis: NEVER take one on the street as you will pay 3-5 times more than if you order one by the hotel or restaurant.

And now we come to the chapter Service. As everywhere I went to, it is patchy and not of consistent high quality. The staff surely give their best within their own abilities. But I miss a certain customer sensitivity. Different staff can ask you the same question within minutes. Staff can appear to be intrusive asking questions maybe to arrange with you in communication, but they miss the point that you are simply not into this. A typical example was "How are you today?", "And what are you going to do today?" Well.. uhm... Also a hysterical one was the question if I would like milk in my Irish coffee. Also, I don't expect the turn-down service to arrive ar 5:40 PM.
So, there is an improvement area here.

Still I think the hotel deserves 5 stars (it could be 4.5 but I rounded up haha!)

  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bratislava_Kempinski, Manager at Kempinski Hotel River Park Bratislava, responded to this review, October 30, 2013
Thank you for posting your review on TripAdvisor. We are happy to read you liked the hotel, its location, room equipment, bed, Spa, breakfast buffet and thank you for your comments on your preferences and recommendations too. We are looking forward to meeting you again at the Kempinski Hotel River Park in Bratislava!
Hotel Management
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Netanya, Israel
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 27, 2013

The hotel is modern and luxurious: our room was big, well-arranged, and had enough electricity outlets for a couple of gadget freaks... (i.e. enough to charge 2 smartphones, 2 tablets, and a camera). And the spa is first-class. The hotel restaurant (River Park) is highly recommended - it's a real gourmet experience, with a recommendation from the Gault Millau restaurant guide; sadly, it is underrepresented on tripadvisor.

What is more, the service was even better than the amenities: we were met with a smile, always, by everyone from the receptionists, through the restaurant staff, to even the maids. Everyone was ready to help and propose ideas for our travel (including researching stuff for us, such as train tables and local event times).

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bratislava_Kempinski, Manager at Kempinski Hotel River Park Bratislava, responded to this review, October 30, 2013
Thank you for your kind comment regarding your recent stay at Kempinski Hotel River Park Bratislava. We are always happy to hear feedback from our valuable guests. It is great that you have enjoyed eating at the River Bank Restaurant, your spacious room and the overall atmosphere in the hotel.
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kempinski Hotel River Park Bratislava

Address: Dvorakovo nabrezie 6, Bratislava 811 02, Slovakia
Location: Slovakia > Bratislava Region > Bratislava
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 89 hotels in Bratislava
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Kempinski Hotel River Park Bratislava 5*
Official Description (provided by the hotel):
Bratislava`s only 5* Deluxe hotel, located on the bank of river Danube, close to the Imperial City Center. Enjoy the breathtaking views from the top floor 1.500 sqm Spa offering numerous treatments and relaxing opportunities. The hotel offers 231 rooms & suites, Executive Club floor, 11 fully equipped meeting rooms with Danube view, tapas lobby bar ARTE Wine & Tapas and its River Bank Restaurant within the new "Pure Kitchen" concept. ... more   less 
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