I must confirm what other stated in the reviews - this hotel does not give you feeling of five stars. Especially because of the staff. Although very polite, almost no one speaks english, staff is unhelpful until you call the manager, is making mistakes every day with no sign of correcting it... this is very bad for 5*.
Let's be specific: when we arrived for "Romantic getaway" packege, room should have been decorated with rose flower. It wasn't and we also did not get dinner voucher. After complains I got apologise they "had error in the system". OK, it happens, but they never made the room decoration for my wife later.
When we arrived for the dinner on the first day, hotel restaurant was full and we had to wait more than 15 minutes. Acceptable in local pub, but not here.
The next day we had candlelight dinner in the Laguna restaurant. First we got menu card with just three items on the list. After mentioning out "romantic package", we got another, special "candle-light dinner" menu card. After we choose, we got an appologise the second menu card is outdated and got again the first, three items menu card. If you think they gave the promised candle on our table, you're terrible wrong.
Next day you want to rent a bicycle. They have just 5 (yes, five!) bikes available and until you call the manager, they deny to make a reservation for you.
On the other way, the rooms are big, bathroom is excellent, breakfast buffet is very rich and tasty and the dinner was always delicious. Spa & fitness section are large and very good, although I would appreciate gym to be open every time and not only for the lessons with instructor.
My resume - I would definitelly go back, with all mentioned negatives it is probably best place to stay in Buk. The only problem is they probably employ local village people with no idea how to run the luxury hotel.
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