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“Opulent and super friendly” 4 of 5 stars
Review of Boscolo Budapest, Autograph Collection

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Boscolo Budapest, Autograph Collection
5.0 of 5 Hotel   |   Erzsebet krt. 9 - 11, Budapest 1073, Hungary (Formerly Boscolo New York Palace Hotel) (District VII / Jewish Quarter)   |  
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Ranked #21 of 333 Hotels in Budapest
London, England, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Opulent and super friendly”
4 of 5 stars Reviewed July 14, 2014

Great hotel, you don't need me to tell you about the amazing building because so many reviewers have already gone into that. What I was impressed with was the friendly, courteous service (from start to finish). We were also upgraded to a huge room with a lovely big bathroom which was a real bonus.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewYorkPalaceGM, General Manager at Boscolo Budapest, Autograph Collection, responded to this review, July 19, 2014
Dear Valued Guest 'Helen C',

Thank you for your kind feedback regading your stay at Boscolo Budapest. We are pleased that our services lived up to your expectations and could provide you an exceptional hotel experience.

With kind regards,
Kinga ENGELBRECHT - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,031 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Elizabeth City, North Carolina
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed July 14, 2014

The hotel was very nice though the view from the balcony was not worth opening the curtains for. The food and service was good. We stayed here 2 nights as our Viking cruise ship was unable to get to Budapest because of low water levels. The outside of the hotel is visually quite stunning.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisbon, Portugal
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 13, 2014

Nice location, close to the center of the city and to the river Danúbio by walk. The breakfast finishes too soon (11 a.m) having in mind the time difference from Portugal. The service was good. The system of elevators a bit confusing, as well as the indication to the pool (I only realize there was a pool in the end of the stay). Indications in general.
Nice entrance hall. Nice service, I arrived at 3.30 a.m. and had a person waiting for me. Very well organized. Good breakfast.
It is a positive for me. Wi-fi also worked perfectly.
Now that I have seen it, I prefer the previous name of the hotel 'Boscolo New York Palace Hotel', it is more catchy, and photos of the hotel make it seem bigger than it is (actually I prefer the real size, more modest, and integrated with the city).
Great city by the way!

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewYorkPalaceGM, General Manager at Boscolo Budapest, Autograph Collection, responded to this review, July 19, 2014
Dear Valued Guest 'Carlota_Days',

Thank you for your valued feedback about your stay at Boscolo Budapest. I am glad to see that overall you had a nice experience with us and I do appreciate your suggestions; we are continously seeking for the options to make our guests' stay even more enjoyable and your feedback gives a great lead.

With kind regards,
Kinga ENGELBRECHT - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed July 12, 2014

We stayed at a previous Boscolo and were keen to try the Boscolo in Budapest. The downside of the hotel is the location. Budapest is still recovering from economic hardship and does not look prosperous. The hotel is located in an area that is a little down market, and not as close to the river as would be ideal, but the building is unique in Budapest, being the site of an American insurance company building, transformed into a hotel. The New York Cafe which is iconic in Budapest was built with the intention of being the most beautiful cafe in the world, and is on the ground floor of this building. At this time the American company wanted to increase its prestige in Hungary. The building, lobby and cafe are astonishing in scale and design, with the most exquisite ceilings imaginable- imagine Versailles! The rooms are pleasant. We were mistakenly given a room in the 'new wing' which was small and modern, not what I had booked, but an alternative room was offered, a 'classic' room which was much more spacious. There was a small empty room for the suitcases and an entrance area which was generous, but unfurnished- a dressor or table would have made it more elegant and useful. Budapest is not Vienna and not Prague in terms of service, and this was reflected in the service at the hotel. The concierges were also not as knowledgeable as concierges in other hotels ( for example Boscolo in Prague) but were pleasant. This was our first stay in Budapest and the flaws we detected at the Boscolo may simply reflect the gap between this city, emerging from dark financial times, and other more affluent cities.

Room Tip: The classic rooms are much more spacious
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai (Madras), India
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 12, 2014

My friend and I took the train from Prague to Budapest. From the train station this hotel is just 10 minutes away and you don't need to take a taxi.

The hotel has stunning decor as you enter. The architecture is superb and the fact that the cafe has been there for more than 100 years just adds to the effects. The rooms are of decent size but the views were disappointing and nothing major to write about. The service was stellar and the concierge and the front desk staff were always able to help us with our requests.

We walked to the city centre from there and also did the Red Bus Tour; the hotel is a stop in the bus tour, which shows you how centric its location is.

If I were to return to Budapest, Boscolo will be our preferred hotel for sure.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed July 10, 2014

Pretty from outside, even prettier from inside (see the photos uploaded)! Room was clean and tidy, with a great bed. Staff was always helpful. They offered to take a photo for us along the corridor (yes! The corridor was so nice it was worth a photo), and refused to take tips even when I voluntarily offered. The hotel restaurant “New York Café” is itself a tourist spot, and hotel guests have priority treatment (e.g. we were seated next to the pianist). Best hotel I have been in Europe for a price of less than £100 per night. Tram and metro stations within accessible reach. There was a foreign exchange shop right next to it, so do your foreign exchange there to take advantage of a better rate.

Having just watched the movie “Grand Budapest Hotel” in recent months, this hotel certainly reminded me of the movie!

Room Tip: Higher floors will have a better view of the hotel from the atrium.
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewYorkPalaceGM, General Manager at Boscolo Budapest, Autograph Collection, responded to this review, July 19, 2014
Dear Valued Guest 'JC-relax',

Thank you for you kind feedback. I am delighted that Boscolo Budapest has charmed you and our services lived up to your expectations. Please be assured that your return would be appreciated anytime.

With kind regards,
Kinga ENGELBRECHT - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cupar, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 10, 2014

A good luxury hotel with stunning decor and architecture as its key features. Breakfast in the New York Cafe is a highlight because of the decor (although the service was perhaps a little lacking). However, we did persistently turn up 5 minutes before the end! Pretty good location with a tram stop and the underground a short walk away. Staff were friendly and even organised 2 slices of cake on a hand-decorated plate when we got back at the end of the afternoon on my birthday. If we're ever back in Budapest, I'd make the effort to stay here again.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewYorkPalaceGM, General Manager at Boscolo Budapest, Autograph Collection, responded to this review, July 19, 2014
Dear Valued Guest 'grazzenger',

Thank you for staying with us at Boscolo Budapest and thank you for your precious time spent on providing your kind feedback. I am glad that overall you had a nice experience with us but I am sorry that your experienced different levels of service.
We hope we would have the chance to welcome you back and provide an exceptional hotel experience.

With kind regards,
Kinga ENGELBRECHT - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Boscolo Budapest, Autograph Collection

Address: Erzsebet krt. 9 - 11, Budapest 1073, Hungary (Formerly Boscolo New York Palace Hotel)
Location: Hungary > Central Hungary > Budapest > District VII / Jewish Quarter
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Budapest
#10 Business Hotel in Budapest
#16 Luxury Hotel in Budapest
#16 Family Hotel in Budapest
#17 Romantic Hotel in Budapest
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Boscolo Budapest, Autograph Collection 5*
Number of rooms: 185
Official Description (provided by the hotel):
Contemporary New York Palace is the rethinking of the original edifice built in 1894 by the creative ideas of Maurizio Papiri and Ádám Tihanyi D. The building has an eclectic style relying on the Italian renaissance and baroque however modern contemporary interior design has gained ground in the formation of inner spaces creating one of the most dignified hotels within the Boscolo Group. The opulent splendour of New York Palace can be recognized not only in forms but materials as well. The most accented part of the impressive building is the ground floor Café with its 16 devilish fauns and - "El Ashmodai" the ancient figure of coffee and meditation - holding the lantern in such style and propagating the spirituality of the New York Café. All marbles, textiles and furnishings for the Hotel come from the original home of style and design: Italy. Inner spaces are decorated with bronze statues the ceiling with the marvellous original panel paintings of Gusztáv Mannhemer and Ferenc Eisenhut in the halls. Available for guests: 24 hours room service, luxury chauffeur service, baby-sitter service, rent a car, internet access, secretary service, business centre. In the accelerated world of today there is a need for such a place where one can rest & relax and enjoy the beneficial result of various special treatments. The outside world can be totally excluded whilst in the Spa and guests can indulge themselves in treatments promising "eternal life" with the help of professional masseurs and therapists. Situated on the first floor of the hotel, the five conference rooms and our Ball Room are holding the most up-to-date of audio-visual equipment. Appropriate to arrange any kind of, meeting, conference, training program, cocktail parties or business dinner... ... more   less 
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Also Known As:
Boscolo Budapest, Autograph Collection Hotel Budapest
Hotel Boscolo New York Palace
New York Palace Budapest

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