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“Good hotel, no more than that.” 3 of 5 stars
Review of Boscolo Budapest, Autograph Collection

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Boscolo Budapest, Autograph Collection
5.0 of 5 Hotel   |   Erzsebet krt. 9 - 11, Budapest 1073, Hungary (Formerly Boscolo New York Palace Hotel)   |  
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Ranked #16 of 332 Hotels in Budapest
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Good hotel, no more than that.”
3 of 5 stars Reviewed October 13, 2013

Our big beautiful room we had an old matress, not good weather controls, not good service, expected much more for the name. Very good restaurant. Beautiful building....... They have to work on custumer service a lot.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewYorkPalaceGM, General Manager at Boscolo Budapest, Autograph Collection, responded to this review, October 14, 2013
Dear Valued Guest 'FAO2',

Thank you very much for your valued feedback regarding your stay with us. It's my pleasure to see that the building of Boscolo Budapest has won over you and I do regret that we did not meet your expectations in certain aspects.
We are always aim to provide the highest standards in our services and facilities in order to maintain high customer satisfaction.

As I don't know all the circumstances of your dissatisfaction, I would be happy to discuss it with you via email: guest.relation@budapest.boscolo.com

Your cooperation would be highly appreciated, and would help us to improve our standards in Boscolo Budapest!

With kind regards,
Kinga Engelbrecht - General Manager
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1,849 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (259)
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Colorado Springs, Colorado
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 11, 2013

What a memorable experience, what an incredible hotel! Grande historic building representative of the "gilded age" yet modern in amenities and services. We stayed in a large and wonderfully appointed room and wallowed in the grandeur of the elegant surroundings at every turn. The buffet breakfast was "to-die-for", as were the evening drinks as we settled into the velvet chairs on the individual loggia balconies...watching the crowds below and listening to the romantic grande piano serenades. Fine dining was taken to a new level in the Hotel 's Premier Restaurant....a delightful Prix fixed menu of sublime culinary creations served by waiters sporting white gloves.....We stayed two nights and enjoyed a truly over the top experience. While the location of this hotel may not be right in the hub of hot tourist spots....we took a cab to the Var district as well as other points of interest to make the short stay convenient to our desires while in Budapest. We look forward to going back and will make this our hotel of choice...too much fun!

Room Tip: Do not know about room tips...ours was fabulous....but do NOT send out for laundry services...About...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewYorkPalaceGM, General Manager at Boscolo Budapest, Autograph Collection, responded to this review, October 14, 2013
Dear Valued Guest 'Bowissa52',

First and foremost let me thank you for choosing Boscolo Budapest Autograph Collection for your stay in Budapest. I was truly happy to read that our hotel could live up to your expectations in all aspects but above all my colleagues in our fine dining 'Salon' restaurant were able to make your visit even more pleasant.
Your kind comment is highly appreciated. We would be all happy to having you back soon.

With kind regards,
Kinga ENGELBRECHT - General Manager
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Sevenoaks, United Kingdom
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 9, 2013

Beautiful, fit for an empire. Classy, relaxing, comfy. Will certainly visit again and again. Very nice staff. Got free upgrade without even asking. Rooms and bathrooms perfect finish and decor. Budapest is certainly worth a long stay

Room Tip: Just go for it
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewYorkPalaceGM, General Manager at Boscolo Budapest, Autograph Collection, responded to this review, October 14, 2013
Dear Valued Guest 'Nouslefamille',

I truly appreciate your kind feedback regarding your recent stay at Boscolo Budapest. I was delighted to read that you enjoyed your time spent in our hotel.
I hope that we will have the opportunity to be your host again in the near future.

With kind regards,
Kinga ENGELBRECHT - General Manager
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FloridaUSA
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 6, 2013

Hotel was great. Historic building, beautiful lobby, spacious and well laid out rooms. Front desk staff went above and beyond. My wife arrived earlier than me and I was late arriving as I missed a connecting flight in Frankfurt. Gentleman at front desk contacted airline for her to check my flight to ease her worry. Historic New York Cafe on first floor was beautiful and a tourist destination in itself. Food was excellent as well. Hop On, Hop Off bus stop right outside, guess so people could take pictures and see New York Cafe. Minor complaint on room was the glass enclosed shower in middle of room. But separately enclosed toilet and bidet was a plus for privacy. Excellent business center. Door and bell staff excellent, giving us many suggestions on places to go. Location was good, could walk to Danube and tourist areas, although it was a long walk. On the Danube probably more convenient area to stay. Overall great hotel and would stay there again.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewYorkPalaceGM, General Manager at Boscolo Budapest, Autograph Collection, responded to this review, October 8, 2013
Dear Valued Guest 'JD258',

Thank you for your time writing this review. Your kind words are highly appreciated. It is always my pleasure to read that we were able to meet our guests' expectations.

I am really looking forward to your next stay with us in Boscolo Budapest Autograph Collection.

With kind regards,
Kinga ENGELBRECHT - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Top Contributor
166 reviews 166 reviews
37 hotel reviews
Reviews in 66 cities Reviews in 66 cities
172 helpful votes 172 helpful votes
5 of 5 stars Reviewed October 1, 2013 via mobile

What a beautiful hotel. We upgraded to a junior suite on check in which was mentioned on this site, and were shown to a lovely, huge room with a bathroom to die for. This is a grand old hotel which has bee graciously restored but the designers have managed to create a bright, airy atmosphere matching old world charm, with modern efficiency. However, the best asset of this hotel is their wonderful staff. The gentleman who checked us in made us feel like royalty and continued to do so throughout our stay.

His recommended restaurant was out of this world and he gave us all the information we needed to enjoy the city.We dined in the fine dining restaurant on two nights which was out of this world.

Although the Boscolo is not in the best location in the city overlooking the Danube, I would highly recommend it. We were able to walk to most locations including freedom square and the river.

The only " negative" comment I can make is for the spa in the basement. Who in their right mind designed this black and white plastic monstrosity in this elegant and stylish building! It is dark and depressing and I couldn't wait for my treatment to end so I could escape.

Stayed August 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewYorkPalaceGM, General Manager at Boscolo Budapest, Autograph Collection, responded to this review, October 6, 2013
Dear Valued Guest 'paripatetic',

Thank you very much for choosing Boscolo Budapest for your latest visit in Budapest. I was happy to read that you had been pleased with the unique design of our hotel and with the suite you stayed in. I was also delighted to read that our staff could make your stay more enjoyable with providing an exceptional service during your city break.

Let me thank you again for your kind words! I will be happy to assist you with any future reservation with us when your travel plans bring you back to Budapest.

With kind regards,
Kinga ENGELBRECHT - General Manager
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London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 30, 2013

The hotel interiors are breathtaking and you can spend hours looking around the lounge. The service in the hotel is good but can sometimes be a bit busy. The Newyork restaurant in the hotel offers fantastic food in a fantastic setting. Have stayed in the hotel more than 10 times and keep returning to them. The staff at the bell desk are fantastic and very helpful.

Room Tip: Rooms in the older wing has lot more character
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewYorkPalaceGM, General Manager at Boscolo Budapest, Autograph Collection, responded to this review, October 1, 2013
Dear Valued Guest 'Suseel',

Thank you so much for your praising words of Boscolo Budapest. I was delighted to read that we managed to make a fine impression on you. I hope that you will consider us the hotel of your choice whenever your travels bring you back to Budapest again.

With kind regards,
Kinga ENGELBRECHT - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 29, 2013

We stayed in the hotel for the second time last week and decided to come back because the hotel looks really nice and the rooms are spacious and carefully decorated to the finest level.
After check in we discovered that we were upgraded to a Junior Suite (nice gesture). I asked for a shaving kit to be brought up to the room and had to call Reception 3 times and waited over 30minutes before receiving it.
While having a shower, we noticed that the shower switch did not work therefore we also had to use the bath.
Before going to bed I noticed there was a red-brown stain on the pillow and had to ask Reception to get another one.
In the morning, while getting ready to leave the bedroom before 11AM (check out time is 12PM), we were disturbed twice from the Housekeeping team. On both occasions, the housekeepers straight after knocking the door, entered the room without even giving us the opportunity to open the door. One of them asked us if she could check the minibar (why would you disturb guests that have not checked out yet??). The second chambermaid was under the impression that we had already left the room and wanted to clean it.
We mentioned the issues above on check out but no actions were taken.
All in all, eventhough the decor,style and size of the bedrooms are nice, we would not return to this hotel as I believe there were too many mistakes for an hotel of this standard and the level of service provided did not exceed our expectations.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewYorkPalaceGM, General Manager at Boscolo Budapest, Autograph Collection, responded to this review, October 6, 2013
Dear Valued Guest ' mattipotti',

Thank you for choosing Boscolo Budapest Autograph Collection for your stay in Budapest.
I do regret that we did not meet your expectations in certain aspects and you left our hotel with a negative impression.
Me and my colleagues are always aim to provide the highest standards in our services and facilities in order to maintain high customer satisfaction at Boscolo.

Please be assured that I take your comment seriously and will investigate the mentioned disservice with the competent department heads.

I would like to point out, your feedback is highly appreciated, and will help us to improve our standards in our hotel.

With kind regards,
Kinga ENGELBRECHT - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Boscolo Budapest, Autograph Collection

Address: Erzsebet krt. 9 - 11, Budapest 1073, Hungary (Formerly Boscolo New York Palace Hotel)
Location: Hungary > Central Hungary > Budapest
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Budapest
#7 Family Hotel in Budapest
#10 Business Hotel in Budapest
#13 Luxury Hotel in Budapest
#20 Romantic Hotel in Budapest
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Boscolo Budapest, Autograph Collection 5*
Number of rooms: 185
Official Description (provided by the hotel):
Budapest 5 star luxury hotel Boscolo is located on Grand Boulevard, in the Budapest city center. Perfect for business travel or a relaxing weekend in Budapest, with the most luxurious and spacious rooms among 5 star hotels in Budapest. All Budapest attractions are within easy reach on foot (Budapest Opera House, Szechenyi Bath, Andrassy Boulevard) or with underground and tram just meters from the hotel (Buda Castle, Danube River, Budapest Parliament). The Neoclassical Palace, built in 19th century feature compelling Italian furniture and fabrics, highest quality of marbles, Murano chandeliers and silk wallpaper. The hotel's heart is the world famous New York Cafe with its wonderful frescoes and gilded stucco columns. The Salon fine dining restaurant offers a fantastic gourmet experience while the elegant Bar provides refreshing drinks and live piano music. After a day and enjoying the Budapest weather (we hope!), there's no better place to relax than the unique Boscolo Spa with wide selection of treatments. ... more   less 
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Also Known As:
Boscolo Budapest, Autograph Collection Hotel Budapest
Hotel Boscolo New York Palace
New York Palace Budapest

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