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“Excellent” 5 of 5 stars
Review of Boscolo Budapest, Autograph Collection

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Boscolo Budapest, Autograph Collection
5.0 of 5 Hotel   |   Erzsebet krt. 9 - 11, Budapest 1073, Hungary (Formerly Boscolo New York Palace Hotel)   |  
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Ranked #16 of 329 Hotels in Budapest
Southampton, United Kingdom
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
“Excellent”
5 of 5 stars Reviewed April 12, 2013 via mobile

My friend and I spent the Easter weekend at this beautiful hotel. Arriving late on the Friday night we were treated to the Hungarian orchestra playing in the restaurant. The foyer is light and airy and the New York cafe is breath taking and a wonderful place to have breakfast. The dinners however taken in the same place where average. Bedrooms were large modern and good quality towels bedding etc. I would however echo the comments of a previous review regarding the difficulty accessing the bath and have a large bruise on my ankle to prove it. Definitely no good for elderly or disabled. However, if I ever return to Hungary I would not stay anywhere else.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewYorkPalaceGM, General Manager at Boscolo Budapest, Autograph Collection, responded to this review, May 23, 2013
Dear Valued Guest 'fordsout',

Thank you very much for sharing your kind feedback regarding your stay with us at Boscolo Budapest. First and foremost please accept my most sincere apologizes for the accident you suffered and I do hope you had a speady recovery and everything is fine with your ankle.
I would kindly like to assure you that considering our guests' safety and comfort all our bathrooms are equipped with bars to ease the use of the bathtub but certainly we will check more options to provide a flawless experience for our guests.
Your return to Boscolo Budapest would be highly appreciated and please feel free to contact us if we should be at your assistance organizing your trip.

With kind regards,
Kinga ENGELBRECHT - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,619 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (221)
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English first
Milwaukee, Wisconsin
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 11, 2013

After debating which hotel to book, I am very glad to have chosen the New York Palace. The entire stay was very enjoyable from the well appointed room, to the bountiful breakfast and the professional staff.
The location is very convenient to Budapest's public transportation system that can take you anywhere in the city.
The history and beauty of the hotel was well worth the stay. The hotel staff was very helpful and friendly.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewYorkPalaceGM, General Manager at Boscolo Budapest, Autograph Collection, responded to this review, May 23, 2013
Dear Valued Guest 'Wisk77',

Thank you very much for your really kind feedback. I'm delighted to see that overall you had a great experience with us and it would be our pleasure to welcome you back anytime should your plans bring you to Budapest again.

With kind regards,
Kinga ENGELBRECHT - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sussex, Wisconsin
Top Contributor
50 reviews 50 reviews
26 hotel reviews
Reviews in 38 cities Reviews in 38 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 8, 2013

We spent three nights here recently. The weather in Prague was bitterly cold but the hotel was warm and welcoming. We had a room in the new wing, not that big but had everything we needed (fridge, kettle, safe) but no view other than an inner courtyard and a roof. The bathroom was fine though the water pressure of the shower was a bit variable at times! The indoor pool was usually busy, and rather dimly lit. We only ate breakfast in the New York Cafe restaurant, no other meals, it was buffet style with a good choice. In the evenings the restaurant seemed very quiet not much atmosphere, and high prices.
We found the staff all very helpful - with maps, restaurant bookings etc.
Prague is not a big city, we used the tram several times but the hotel was well placed for walking to a lot of sights and not far from the airport bus stop.

Room Tip: The larger (and more expensive) rooms in the old wing overlook the street which could be noisy. Some...
See more room tips
  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewYorkPalaceGM, General Manager at Boscolo Budapest, Autograph Collection, responded to this review, May 23, 2013
Dear Valued Guest 'Rosemary03'

Thank you for your kind feedback regarding your stay with us at Boscolo Budapest.
I'm delighted to see that you found our staff to be helpful and they could provide you a nice experience. I'm sorry for the issue you mentioned regarding the water pressure and I hope next time will have the chance to provide you a flawless stay.

With kind regards,
Kinga ENGELBRECHT - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Medford, New Jersey, United States
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 8, 2013

This hotel is absolutely gorgeous. The lobby and café are stunning and our room was beautiful and very clean also. I loved the high end bed linens, the large and fluffy towels and the great bathrobes. The blackout curtains were great and kept the room very dark in the morning which I like. From reading other reviews I wondered if that staff was going to seem unfriendly but they were unfailingly helpful and very nice.
Now on to the problems. The room was way too hot. We called twice and heard others at the desk complaining also. They claimed that there was nothing that they could do so we had to have the window open (in very cold weather) the whole 3 days that we were there. The soundproofing seemed otherwise very good in the hotel, we never heard noise from the hall or street noise until we had to keep the windows open. This made it noisy in the morning when traffic started up not to mention the waste of energy! Secondly while the combined shower and tub was very cool and modern looking it was very difficult to get in and out of. The opening is high and narrow with no bars or anything else to hold onto. If I was elderly or disabled it would have been impossible. Lastly, and I know that this is an individual preference but the bed was too hard for my comfort.
Overall, except for the above problems this was a 5 star experience.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewYorkPalaceGM, General Manager at Boscolo Budapest, Autograph Collection, responded to this review, May 23, 2013
Dear Valued Guest 'Kathy B',

Thank you for your balanced feedback regarding your stay with us.
I'm delighted to see that overall you had a nice experience with us and I'm glad that our service exceeded your expectations. I'm sorry for the inconvenience you experienced due to the not perfect efficiency of our air conditioning system but I would kindly like to confirm that our maintenance team installed the new system and hopefully we can avoid any issue with it in the future.

With kind regards,
Kinga Engelbrecht - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest, Romania
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 8, 2013

I have stayed here at the mid of March for 3 nights during a business meeting.

Everything is imposing at this hotel:
- great location in the center of Budapest
- beautifull interior and exterior arhitecture
- impressive room space for a double room (space like for a 2 bedrooms apartment)
- all the fittings you would expect from a 5 star hotel (that includes even the ironing machine and ironing table :-))
- excellent service from room cleaning to restaurant service

For sure the 1st option to come back to in Budapest.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewYorkPalaceGM, General Manager at Boscolo Budapest, Autograph Collection, responded to this review, May 23, 2013
Dear Valued Guest 'Petru B',

Thank you very much for your precious time spent on providing your really kind feedback regarding your stay at Bosclo Budapest.
I'm delighted that the hotel has won over you and that our service lived up to your expectations. Please don't hesitate to contact us if we could be at your assistance organizing your next visit to Budapest.

With kind regards,
Kinga ENGELBRECHT - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit, Michigan
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 8, 2013

We stayed a couple of nights here and it was an awesome experience. The New York Cafe is breathtaking, felt like we were eating at a palace. We left early in the morning for our flight back home and they had packed us breakfast to go. Very thoughtful! All in all it was a wonderful stay.

Room Tip: Pick a room towards the back of the hotel
See more room tips
  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewYorkPalaceGM, General Manager at Boscolo Budapest, Autograph Collection, responded to this review, May 23, 2013
Dear Valued Guest 'ArR396',

Thank you for your kind feedback. It was our pleasure you stayed with us and it's really nice to see that you consider our New York Cafe breathtaking.

With kind regards,
Kinga ENGELBRECHT - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 7, 2013

Boscolo is one of the most beautiful places we stayed in.
Our room was in the new wing, big, quiet and comfortable.
Breakfast in lovely New York Cafe was excellent but crowded.
People taking photographs everywhere all the time of the lobby
and the café. Dinner at New York Cafe was good but nothing
special. We were entertained by Rome Hungarian Orchestra
something the first night which was a real life-time moment.
Would most certainly go back if ever in Budapest again.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewYorkPalaceGM, General Manager at Boscolo Budapest, Autograph Collection, responded to this review, May 23, 2013
Dear Valued Guest 'Elisabeth R',

Thank you very much for placing your nice comment on Tripadvisor regarding your stay at Boscolo Budapest. I'm glad to see that you had real life-time moments while enjoying the New York Cafe and I hope we can even overfulfil this experience upon your next stay with us.

With kind regards,
Kinga ENGELBRECHT - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Boscolo Budapest, Autograph Collection

Address: Erzsebet krt. 9 - 11, Budapest 1073, Hungary (Formerly Boscolo New York Palace Hotel)
Location: Hungary > Central Hungary > Budapest
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Budapest
#8 Family Hotel in Budapest
#9 Business Hotel in Budapest
#13 Luxury Hotel in Budapest
#17 Romantic Hotel in Budapest
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Boscolo Budapest, Autograph Collection 5*
Number of rooms: 185
Official Description (provided by the hotel):
Budapest 5 star luxury hotel Boscolo is located on Grand Boulevard, in the Budapest city center. Perfect for business travel or a relaxing weekend in Budapest, with the most luxurious and spacious rooms among 5 star hotels in Budapest. All Budapest attractions are within easy reach on foot (Budapest Opera House, Szechenyi Bath, Andrassy Boulevard) or with underground and tram just meters from the hotel (Buda Castle, Danube River, Budapest Parliament). The Neoclassical Palace, built in 19th century feature compelling Italian furniture and fabrics, highest quality of marbles, Murano chandeliers and silk wallpaper. The hotel's heart is the world famous New York Cafe with its wonderful frescoes and gilded stucco columns. The Salon fine dining restaurant offers a fantastic gourmet experience while the elegant Bar provides refreshing drinks and live piano music. After a day and enjoying the Budapest weather (we hope!), there's no better place to relax than the unique Boscolo Spa with wide selection of treatments. ... more   less 
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Also Known As:
Boscolo Budapest, Autograph Collection Hotel Budapest
Hotel Boscolo New York Palace
New York Palace Budapest

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