“I love this hotel... but here are a few tips”
Friends raved about this hotel, so my expectations were high when I spent a week here - and I was not disappointed. The public areas were inviting; despite a traditional facade, the feel is contemporary without being stark, and guests sprawled comfortably in lounges and couches. My room was immaculate; not huge, but certainly not confining, though the bed on wheels was sometimes unsettling. The bathroom made smart use of space, and I never felt at risk of banging into corners in the dark, as often happens in hotels. Let me save my highest praise for the staff - without exception, they were warm and welcoming, helpful and kind, well-informed and quick to offer suggestions. I would come back for them alone.
As for breakfast, I was impressed with many options on the first morning. And the second. And the third. And then I started to hope for a little variety. Make no mistake, I ate well and enjoyed it thoroughly, but a little change-up over time would be welcome. The staff were quick to clear used tableware, and the cooks constantly replenished dishes in small batches, keeping everything fresh and hot; they were all pleasant but unobtrusive - just right for morning.
So, a few things I wish I'd known - small, small things: I would have brought my own toiletries; the hotel's all smelled like shaving cream, and there was shampoo but no conditioner. I would have brought a hand towel, especially since soap came in tiny cakes - fine for washing your hands but not so good in the shower - and the towels were not practical for body wash. I would have brought more 'toys'; TV was just so-so - a lot of languages, but mostly news channels (and the English channels in my room never worked; can't complain, though, since I never got around to telling the front desk).
Next time I head to Budapest, I won't even bother checking other options - this one is a keeper!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 6, 2013
Dear „ayyar”,
Thank you very much for sharing your comments on your recent stay in our Hotel Parlament. I am pleased to read that although you have arrived with high expectations you have not been disappointed at all with our product and services.
I am delighted that the style and comfort of our public areas, the cleanliness of the room have all met your approval as well.
I am happy to read that our team could contribute to an even enjoyable stay for you with their informative and helpful service minded attitude. It is also a pleasure for us to hear that you could start your days with a hearty full breakfast and that you were contended with our buffet selection in general.
I would like to kindly inform you that your feedback is highly valued as it helps us a lot to better understand our guests’ needs and being able to develop in order to provide exceptional guest service.
Thank you again for staying with us!
It would be the greatest pleasure for us if we would be able to welcome you back again in our Hotel Parlament during your next visit to Budapest.
Sincerely yours,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.