We were guests at the hotel for three nights' on a weekend-break deal with British Airways. Our first impressions were that main reception was absolutely beautiful - a restored art-deco delight! It was a very cold weekend and it was snowing hard outside for a lot of our stay and the hotel kept us very safe, warm and was dry throughout. The hotel is situated very centrally which can make it quite a noisy area at night - but we were able to reach much of what we wanted to see by foot and if you closed the double-glazed windows the sound was considerably reduced. It was, we felt a pity that there was no lounge area in which to relax - only a lobby with some period furniture and a bar/restaurant - it would have been nice to have been able to sit in surroundings that felt homely as opposed to simply warm. The staff were calm, efficient, courteous and welcoming - and they gave us good advice - especially when it came to using the city taxis - you can get seriously ripped-off so be careful...!
We were in room 350 on the 3rd floor; - it is clearly a section of the hotel that needs considerable renovation; the carpets in the hallway and corridor outside were torn and worn and the the lighting in the corridor itself was totally out - the only light to guide us to our room after dark was the emergency lighting system and it wasn't very comfortable being in the room at the end of the hall - in a dark, dimly lit corridor. In fact the entire area from rooms 340-350 had a very unwelcoming feel indeed - almost creepy. Inside however, our room was bright and clean. The bathroom was very clean too - I'll forgive a lot for a clean bathroom and ours was pristine! The whole room was very warm too - particularly as the radiators were the massive, old-fashioned variety that really kick out the heat - but here the creature comforts ended.
The beds were hard and uncomfortable and the decor tired. Also it was quite annoying to find that there was only the one singular news channel in English - it was cold outside and we were forced to retire early to BBC World..!! There were no tea and coffee making facilities in our room at all which was surprising and disappointing. We'd asked for a double-bed and instead what we got was two single beds pushed together under a double headboard (I fell through the gap in the middle twice during sequential nights so I remember it well). The pillows were flat and old and there were no face-wash flannels in the bathroom! The paintwork was scruffy and the lampshades were torn with burn-marks on them. It was impossible to dim a light, there were no night-light facilities and there were no energy efficient bulbs anywhere in our room anyway. The curtains didn't even fit the length of the window and we had to draw-down the external metal security blinds fitted outside the room to keep the light out in the morning.
So, it's cold outside, the TV only get the news - and additionally to add insult to injury the hotel's Wi-Fi system is arcane. We couldn't even access it in our room without an additional and considerably steep charge which we felt unwilling to pay..!! There is Wi-Fi albeit a very slow, fiddly to access, tetchy, protocol reliant and unreliable connection and which is only available for free in the lobby and the restaurant. Not really convenient for two people, snowed in, without language suitable TV or entertainment, wanting to listen to music or watch a movie at night or just write a few emails from bed!
Funnily enough you can get access to Mc Donald's (next door) completely free Wi-Fi system from exactly the same location in the hotels' lobby - and theirs is both free AND fast, easy to access and certainly isn't the slow to load, lumbering, drop-out happy creature that was the hotel's own system. We were very disappointed in this - to discover that the Wi-Fi in the rooms was NOT fully complimentary and modern - as in a hotel of this class (4*) it usually is and we expect it. We expect to be charged for it in a 2/3* or a guesthouse but not in a 4/5*+. And we expect it to work efficiently.
The Breakfast;- is very basic when we considered other hotels of this class we've stayed at. We only had the fruit, yoghurt, toast or pastries; the scrambled egg, sausages and other hot food looked far too unappetising to touch. Hot water for tea came from an urn - which wasn't all that hot and coffee came from a machine. Also the time window this hotel provides for breakfast isn't all that welcoming for a tourist - 7am-10am. We've been to a lot of hotels where breakfast doesn't end until 11 or 11:30. This type of window allows people to go out at night and enjoy themselves without worrying about missing their meal at the start of the day. 7-10am might suit the business-person but its not well considered for a couple of tourists on a weekend city-break we feel.
Overall, considering that this is a BA recommended hotel it isn't sparkling in any way which made us a bit sad considering the amazing potential for the place. In fact the hotel felt more than a bit tatty, which is a pity because the initial greeting and impression is luxurious and the staff try hard. Sadly unless the management really upgrade the place then if we were to return to Budapest then we would most probably try for a different hotel that put a bit more thought into the needs of modern travellers.
Don't go in 340-350!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Jamie T,
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Thank you very much for taking your precious time to write about Astoria.
I am really very pleased that you gave your personal, precise and reliable comment on us. I am really sorry that I could not meet you in person during your stay. My colleagues reported all of your present comments and we strive to improve in all aspects you have found inappropriate.
I would just like to pick up some of your positive comments:
"main reception was absolutely beautiful - a restored art-nouveau delight", "the hotel kept us very safe, warm and was dry throughout. The hotel is situated very centrally ... we were able to reach much of what we wanted to see by foot ...the double-glazed windows reduces the sound."
"The staff were calm, efficient, courteous and welcoming - and they gave us good advice."
"our room was bright and clean. The bathroom was very clean too"
"amazing potential for the place"
Astoria provides the classical hotel services and our aim is to fulfill the requirements of the modern traveler. We have started a new menu project what matches more to a lounge style place, it is under introduction in April. The WIFI is free only in the public areas, we give free in room WIFI to our corporate partners only. We are flexible to serve breakfast for special reasons at various time. E.G. for groups we can have breakfast at 6am.
I would be delighted if you dropped me a line on email@example.com. You should experience our beautiful capital with much better weather conditions.
Director of Operations
Danubius Hotel Astoria
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.