I'm finding it more difficult to review Hotel Burg than I usually find it to review hotels I've stayed in. On the one hand, there are some very strong pluses about it that I want to acknowledge. The location is simply superb. Every room in the hotel has a fantastic view of Matthias Church and Fishermens' Bastion on Castle HIll in the old Buda side of the Danube in Budapest. The No. 16 Bus, which stops at the front door of the hotel, will whisk you directly to the center of town if you take in one direction, or to the closest Metro stop if you take in the opposite direction. There are many really great restaurants within a 5 minute walk of the front door. The rooms are spartan, but comfortable enough; the bathroom serviceable; the breakfast edible and included in the price; the WiFi free; the front desk friendly, English-fluent, and helpful; and the price for all this quite affordable (particularly for the choice location).
But on the other hand . . . in the case of this particular hotel, every one of these pluses (except the beauty and convenience of the location) has a downside. In the first place, the hotel itself is rather unattractive. Built in the 1970s by the Communist Government in power at the time, it is a concrete brick structure that is purely functional at best, and unsightly for its location. There is no elevator at all, so everyone has to lug their own luggage up the stairs to their room. The staff never offered to help with this chore, either to ourselves or to any other guest that I noticed. I mentioned that the rooms are spartan, but comfortable. That is the best I can say. There were no comfortable chairs in the room we had -- just one hard wooden one. Of the windows, one was broken, the other very difficult and cumbersome to open. And we had to open it, because the room was otherwise unbearably hot and stuffy. Contrary to what others have said on TripAdvisor (and in Frommers' guide as well) the room was definitely not large or commodious in the least. To the contrary, it was quite small, as were the twin beds. The miniscule pillows and duvet were barely adequate. The bathroom was 70's vintage, and the fixtures -- both shower and sink -- were in definite need of replacement. The breakfast, included in the price, was pathetic. Aside from an automated coffee machine and some bread, butter and jelly, there were eggs that managed to be both watery and greasy at the same time; foul-tasting sausage; uninteresting muesli; packaged yoghurt; and an anemic selection of cheese, cold cuts, and cold veggies. This never varied, and was depleted pretty quickly so if you didn't make it before 9 a.m., the selection was even scantier.
I mentioned the convenience of public transport, specifically the bus that stops at the front door. That convenience comes at the price of the noisy bus stopping and starting immediately outside your bedroom all day and all night. The Matthias Church is beautiful, but the bells that are rung early in the morning and at night are loud and not always welcome. The WiFi is free -- but weak and very spotty in the rooms. We were often frustrated by the poor connectivity we were able to get. Finally, while the guys at the front desk were friendly and tried to be helpful, I was struck by how little information they actually gave us. Although I repeatedly asked for restaurant suggestions, they all, to a man, kept recommending only one place. We tried that place, and it was pretty awful. On our own, with the help of TripAdvisor and Rick Steves, we found three wonderful restaurants just down the street. Strangely, none of the people at the front desk thought to suggest those places themselves.
I hate giving a hotel this economical, clean, and basically serviceable a bad review. But I have to be honest, and call them as I see them. I'm giving this place an "average" rating out of recognition of the friendly staff, the convenient location, and the affordable price. Just be aware that this is a budget hotel that happens to have a wonderful and beautiful setting -- no more, and no less.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.