Just spent the last 3 nights of our eastern europe tour at helios penzion. We decided to go ahead with this place as the reviews here in tripadvisor seem to suggest that its great, so we gave it a shot despite it being far from the city centre in Pest. I must say, besides the nice scenery...nothing else lived up to expectations!
A number of problems we faced:
#1: No one to help with the luggage at all! We are 3 ladies travelling and we needed someone to help with the luggage since there was no elevator. Upon arriving, there was a lady--Agi on duty and she led us to our apartment--which was at the TOP floor (4th floor). I felt that she should have warned us of this fact in view of our luggages (of which mine was no way near cabin size which could be carried up easily). When we reached the top floor (I counted: 48steps from the breakfast room!!), we were panting like mad. We pointed out to Agi that someone should be around to help but she simply said it was not possible today as she was the only one there. She said we could approach the owner tmr morning about the situation as she could do nothing at the moment to help us. She didn't seem very sympathetic or concerned at all!!!! But one redeeming factor was that she spoke good English and helped us alot with directions. In fact, I think she can speak English the best among all the hotel staff we communicated with.
#2: MANY BUGS IN THE ROOM! If you are one who hate insects that fly or crawl...I don't think this place is suitable. throughout our stay, I had to deal with no less than 7 creepy crawlies...that's excluding those that resided in the corners and the ceiling, but since they didn't bother me, it didn't really matter. Out of these, one came right out of the towel that I took from the cupboard. This insect was rather huge and couldn't stop irritating us!
And everytime we opened the windows (since they was no air-con or ventilator), another few more would fly in. Very irritating!
#3: No change of towels. Previously coming from places like At the three ostriches (prague) and Aviano (vienna), we were quite taken aback that the staff did not change our towels. So we had to reuse our wet towels. Also, being a Pension apartment, i would expect that simple utensils and crockery be provided in the small kitchenette. But sorry...No can opener nor Kettle! It was really just the bare minimal, definitely impossible for us to cook a proper meal with can food. or even boil water with the stove there.
#4: On a number of occasions, the service from the staff was not helpful at all. During the first night, we realised there was no kettle so we asked for one. The man on duty said they could not provide one but kindly offered to send up some hot water if we needed. A hair dryer was also promptly sent up to us when we called for it. However, it was very different the second night. This time it was a different guy on duty and he was obviously not very helpful. Once again, we asked for hot water when we came back to the hotel. But it was not sent up to our room for a long time. When we called for a can opener, the guy then informed us that our water was ready--I assume he expected us to climb all the way down to collect it and then carry it all the way up again! oh wells, No choice, we had to do so very late at night and the corridors and hallways were all dark. Never get the apartments on the top floor (A5 A6)! The hotel staff in the morning did not really understand English as well. We had some problems with our internet check in for flight home so my mum seeked help to call the airline. The staff did not understand at all and it as not until my mum drew a picture of an aeroplane before she got the idea!
#5: We thought someone would probably conveyed our situation of luggage to the front desk and upon check out we would get some form of help.. But not at all! We had no help whatsoever! The two staff at the desk did not offer to help when they saw us struggling at the foot of the stairs.
These are some of the major problems we had. Some people may not think its a problem but somehow it really made our stay not as pleasant as expected from previous reviews. The only thing that was true is the fabtastic view from the room--That I cannot deny. If you want a getaway from the city and don't find the above problematic then this is a good place. Otherwise, you may get disappointed!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.