Sometimes smart hotels don't successfully make the leap from planning to execution. In the case of Residence Izabella this is a pity since it has a lot of potential positives, including location and friendly staff. I stayed in 3 Budapest hotels over one week to get a feel for different districts as I hope to buy an apartment there. Residence Izabella was the worst, relative to reviews, grade and expectation. Fortunately, I stayed there for "free" using airline miles, so that took a bit of the sting out of the so-so experience.
Maybe it depends on the room. We were in No. 11, which not only faced the street but also was illuminated by a street light. Thicker curtains in the bedroom should be added. Also, we were directly above the main door and were awakened whenever it banged shut. Izabella is also on a 2-way street, so traffic noise is an issue. Budapest has lots of 1-way streets. Hotels on these streets, such as Paulay Ede, are better bets.
The bathroom is a death trap. The high-walled bathtub is narrow and slippery. Slip mats are available at the front desk, but they should be on hand as a matter of course. I would veto the hotel on this count alone. Worse, the bathroom had 4 light and fan switches, but they seemed to be governed by a master switch in the entry way. It was impossible to work out the right on/off combination that also kept the noisy fan off. So we ended up using the bathroom in the dark a lot.
The suite had a nicer kitchen than we have at our house, but we had no reason to use it during our 3 days. Well, maybe we would have used the coffee-making facilities, but you had to pay for the bag of coffee. This is an outrage. The kitchen is really just a nice prop.
The living area was adequate, though the two couches were perpendicular to the TV which made for awkward viewing. I could have done with more English-language programming on the TV, not just BBC and Animal Planet (and maybe 1 or 2 others that I forget). The bed was comfortable. There was no noise from other rooms. Breakfast was not as expansive as in some of he other hotels I stayed at, but it covered the bases. In my younger days, I used to gorge myself so that I did not have to eat for the rest of the day. But now I find that a lighter start to the day is probably a better idea.
As discussed, the staff were friendly and there was a handwritten welcome note from the manager in our room. A laptop is available for use in the comfortable reception area. The hotel is around the corner from the House of Terror Museum, and 1 or 2 small coffee shops. In a mid-sized European capital like Budapest it doesn't really matter where you stay. You are never too far from the action. If the owners could just focus more on practical commonsense things then this would be a good experience.
Avoid street-facing rooms, though maybe other rooms have their own disadvantages. Bring your own cof...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Valued Guest, dgdevil,
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Thank you very much for taking your time to post your comment on Tripadvisor.com regarding your stay in Mamaison Residence Izabella Budapest.
It is a pleasure to see that you found our location ideal and our staff is delighted that you enjoyed their service.
I am sorry for hearing that the noise of the street disturbed you during the night. I would kindly like to ask you please feel free to contact our staff anytime should you have any disturbing experience or should you need any assistance using the different equipments, as our guests are really important for us and we do our best for your comfort.
We are always keen on the improvement of our services so thank you very much for your feedback.
Beatrix Marlyin – Residence Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.