Beautiful architecture of the spa is completely ruined by indifferent and rude staff. Terrible foot rub which when I bought it at the front desk was meant to be for 30 minutes, then when got to the spa, they said it was 20 minutes and then when it came to it was 12 minutes. The masseur was very rough and insisted on rubbing my calves more than my feet even though I pointed out it was meant to be a foot massage. She shoved the treatment bed across the room at one point because she wasn't comfortable - never mind the comfort of her customer hunched on the bed in front of her. I nearly fell off. I suspect staff morale isn't great or that the spa is a government scheme to employ all of Budapest's finest sociopaths. The whole system to get into the baths was bizarre. You buy a ticket at the kiosk and then are expected to telepathically know where to go next. You end up walking down a long corridor where you're met by a gruff man who barks at you to 'Stay!'. Then when a few other poor tourists join you, he tells you where to put your clothes etc. But what he doesn't tell you is that you need to buy a cap for the pool, so you spend most of the time slepping around from locker to pool to get money out for various things like the cap and a towel. Once you're in though it's very beautiful and very relaxing though be careful of the saunas - they're so hot they cause blisters! Best off going to the other main public spa in the park where the staff are much friendlier and there are more pools.
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