This is a 4 Star Hotel, for location and amenities, but with a 1 1/2 star friendliness
in service and class. It reminded me of the Communist era style attitude that goes like this. "You, the customer,....should be grateful that you are being served" ! It started even before the moment we walked up to the Reception counter & said we had a reservation. They stared at us like we didn't belong and were ready to refuse us, although we looked presentable enough for a 4 star Hotel stay. After we checked in, we asked if there is a restaurant, so they just pointed to the corner of the Lobby without even looking up at us. We went to our room to unpack and we went straight down to the restaurant. We walked in because there was nobody at the door and a man ran after us, asking if we had a "reservation"? We didn't of course, we just arrived and if he was in the Lobby he should have seen us do that.
So he made a grand gesture by writing our name & room number into his book as he let us into a practically empty restaurant. Yes, smelled of communist democracy.
We did not complain, when we asked reception about when breakfast was being served. They said 7- 10 AM. Next morning we went down for breakfast at 9:50 AM to find the area completely shut down. When we complained they sent us to their
"Top Club" where we were able to eat breakfast. The following day we went down at 9:00 AM for breakfast and as soon as we sat down they started to take away the food. When we asked why? They said they had to get ready for the Lunch Crowd.
So when I asked what happened to the official 7-10 AM breakfast they just ignored us completely. We were booked in for 3 days and could hardly wait to get out. This Hotel is obviously geared to receiving BIG crowds, where this kind of behaviour is obviously tolerated because of the usual confusion but I will stay far away from this place in the future and recommend everyone else do the same if you want to be treated like a normal human being and a tourist, and not humiliated at every turn.
- Official Description (provided by the hotel):
- The hotel is situated in a green park only 15 minutes from the city center of Budapest. We await our guests with 355 guest rooms, a nice restaurant with vegetarian specialties and daily menus. If you prefer vibrant activity to culinary delights you can visit our fitness center free of charge during your stay. ... more less
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- Also Known As:
- Danubius Hotel Flamenco Budapest