This was my first stay at a Four seasons-hotel, stayed there for one weekend with my partner. I give it an average review due to a few incidents that made the stay more irritating than amazing.
The rooms were nice enough: bathroom was stunning, the bedroom was nice but a bit small in my opinion (had a room in the 5th floor). The check-in went smoothly, the service overall was good, as you would expect when you pay the price they charge.
One point that really irritated me was the breakfast. It was rather ridiculous and uncomfortable for us, to say the least. We had ordered the "bed and breakfast" package: NOT WORTH IT!
When we came to the breakfast in the morning we were presented a menu. As we received no information about the breakfast we had already paid for, we had to wait for the waitress to return so that we could point out that we had the breakfast included, and asked her what we could choose from the menu. After waiting for her to check this up, she returned to tell us that we had the "american breakfast" included, which meant that we could take whatever we wanted from the buffet. And let me point out, it was almost no food left when we arrived, and I ended up taking the last slice of ham and the last bit of tomato, and then waited in vain for them to refill this disappointing “buffet”.
We could also order some hot food, since they “preferred to make this on order, and serve it freshly", with no menu for this warm food, I just ordered some scrambled eggs. This took them 20 minutes to prepare, which is what I would expect to wait for a dinner at a good restaurant, for breakfast, this is not good enough. Never the less, we were then given an invoice to sign, and surprisingly they expected a tip for breakfast! This was quite annoying, as most of it was self-service. They did not pay attention to refill the buffet-table, and then leave you with an invoice with the option to leave a tip. Given how expensive this hotel is, they should be able to adequately reward their staff. And not expect the guests to pay for every smile they receive.
Then the next irritating experience: after returning from the breakfast the last day, both the key-cards to our room had already been deactivated (1h before check-out). As we didn't have any IDs with us, we found this experience quite irritating and a bother.
Another thing I would like to point out is that they charge you for everything, what I expect from a high-end hotel are that they give you this little extra in addition to what you get at the more standard hotels. Here we received no complementary water, and I had yet to be at a hotel where they charge you extras for the wifi, when you already pay a lot for the room. The need for wifi in the daily use is a given nowadays, so when they then charge you for the wifi-connection, it feels more like travelling with cheap airlines like Ryanair or Fly Niki, than a 5-star hotel.
The overall conclusion for the stay: nothing more than average. I had high expectations due to the reputation on Four Seasons, and also all the good reviews for this hotel in tripadvisor (many which really are exaggerated).
I wanted a carefree stay, but experienced a series of uncomfortable situations at this hotel. I’m sure it’s possible to find other hotels in Budapest that will give you better value for the money.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We would like to thank you personally for taking the time to share your experience and your impression of our Gresham Restaurant especially in relation to the quality of our breakfast buffet and your overall breakfast experience on the Tripadvisor public website. We understand your time is valuable and it means a lot to us when our guests provide us with feedback.
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Our goal is to ensure that each one of our guests leaves our outlets and the hotel with a feeling of satisfaction; obviously we failed to meet your expectations and for that I do apologize. You may rest assured that your comments are well noted and will be for sure carefully examined and for sure we are going to be reinforcing the replenishment procedure of our buffet items.
Indeed I am dismayed that we did not live up to your expectations of a Four Seasons Hotel. I trust that there will be another opportunity for us to welcome you back to Budapest to and provide you a perfect breakfast service that unfortunately we missed to offer you during your recent stay with us.
I have taken good note of all your remarks and please be assured that your comments will be carefully considered. We have put a lot of effort, resources and care into developing an efficient product. Nevertheless, we accept that we always have room to improve and that we can benefit from the constructive feedback of our guests.
We hope should your travels bring you back to Budapest that you would still consider Four Seasons Budapest your hotel of choice. Feel free to reach me directly at your convenience if you wish to discuss these issues further at: email@example.com.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.