I stayed at the hotel for three nights at the end of December with my wife and my 9 year old daughter.
At first there was a misunderstanding regarding my pre paid voucher with an unprofessional and at times even rude receptionist. At one point, he even suggested that I had forged my pre paid voucher that I presented to him.
The voucher problem was resolved by the sales director on the second day of our staying but our holiday has already ruined by the events of the first day.
We stayed at the 4 star wings, but I must say that the wing and the room were not in the 4 star standards.
The carpets in the corridor were dirty, the room was too small and was not cleaned daily, and the bathroom was not in the 4 star standards. The whole filing was of a cheap hotel, something like a 2 star pension.
At departure, the receptionist refused to call a taxi company for the airport that we asked for, (Főtaxi: 2- 222-222) and instead he called a privet taxi, that I suppose cost us much more.
We are visiting Budapest 3-4 times a year for the past 10 years, but we have never been treated with such disrespect and rudeness until know at any hotel that we stayed on.
I strongly recommend everyone to avoid this hotel.
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- Also Known As:
- Benczur Hotel Budapest