We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“EXCELLENT CUSTOMER SERVICE” 5 of 5 stars
Review of Sofitel Budapest Chain Bridge

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 14 more sites!
Save
You added Sofitel Budapest Chain Bridge to your Saves list
Sofitel Budapest Chain Bridge
5.0 of 5 Hotel   |   Szechenyi Istvan Ter 2, Budapest 1051, Hungary   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Special Offer
Magnifique breakfast
Ranked #20 of 329 Hotels in Budapest
Melbourne, Australia
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
25 helpful votes 25 helpful votes
“EXCELLENT CUSTOMER SERVICE”
5 of 5 stars Reviewed July 22, 2014 via mobile

We are currently staying at this beautiful Hotel. I booked a 3 night stay for my husband and I, room only.We are driving around most of Europe and arrived at the Sofitel in the afternoon.
While I checked in my husband was in the car, near the entrance to the Hotel.
Check in was very efficient and and welcoming. ...we were also lucky to be upgraded to a room on the 6th floor, with a beautiful river view.
The room is a standard size, for Europe, but very clean and all the usual amenities in the bathroom. ...and a big plus, for us, tea and coffee making facilities.
We had dinner, with our friends that stayed at another Hotel, at the Hotel restaurant, Paris Budapest. The service and the food were exceptional. ...so good we are all going back tonight.!! All the staff that we have encountered. ...from check in, porters, housekeeping and management have been fantastic. We usually stay in Starwood properties, as we are Gold members, so this is our first stay with Sofitel. .but definitely not our last!!
I wanted to write the review whilst we are still here and its fresh in my memory .Management should be very proud of all their staff, especially the staff in their restaurant.... we will definitely be returning to the Sofitel.
Thank you once again, to the whole team, for your excellent customer service.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe_Godard, General Manager at Sofitel Budapest Chain Bridge, responded to this review, July 26, 2014
Dear Guest,

Thank you for sharing your review of your stay.
It was our pleasure to read through your kind words and we are more than delighted that you have had an amazing time in our hotel.
Please allow me to pass on your kind feedback to our colleagues at the restaurant. Your acknowledgement towards them will be a great encouragement to continue with the highest level of service and put all of their efforts into serving our cherished guests.

Thank you so much for staying with us and we hope to see you in the near future.

Your sincerely,
Philippe Godard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,794 reviews from our community

Traveler rating
    1,883
    725
    131
    34
    21
See reviews for
357
1,418
149
387
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (590)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Cyprus
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 22, 2014

We have known and tried this hotel before so we were confident that booking it for 10 special days at the time of our wedding for ourselves and some of our guests is the right choice and once again it didn't disappoint.The beauty of the location is magical and the convenience of it makes it even better. Everything is at your doorstep or very easily reachable: city highlights, great shopping, restaurants, bars, clubs etc. They offer the best breakfast in town. All the staff are friendly, service is fantastic, the rooms and facilities are comfortable, of high standard and the entire hotel has a unique atmosphere. Will stay there again and keep recommending it for sure.

Room Tip: The breathtaking view from the club rooms overlooking the Chain Bridge and Castle is worth the upgra...
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe_Godard, General Manager at Sofitel Budapest Chain Bridge, responded to this review, July 23, 2014
Dear Guest,

We are so grateful that you loved our hotel and you stayed so long in our wonderful capital. It is always pleasant to hear so many kind compliments from our guests regarding to our service. We are pleased that the atmosphere of Sofitel could make your really special days more beautiful.

We are waiting for the next visit of „our forever favorite guests”.

Your sincerely,
Philippe Godard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 22, 2014

Really well located. The concierge is amazing and so is breakfast. Rooms were a little dusty I guess because I had allergies. I did see the maids vacuuming and they were super nice as well, but maybe might need a little more. The hotel has a beautiful lobby also. I did hear from one of the passengers that took the Viking cruises that his suitcase was "misplaced" in a vacant room of the hotel while it was supposed to go to the ship, but I suppose that's a problem of the city itself as you'll note there are multiple cameras on the streets to catch thieves and pickpockets. The hotel helped considerably to find the luggage and it was found later as noted before looking through all the security tapes. It was overall a great experience I definitely recommend it.

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rishon Lezion, Israel
1 review
5 of 5 stars Reviewed July 22, 2014

Great Hotel,staff amazing .We were 3 families with disabled children they greeted us at the airport helped us to our rooms whatever we needed we received with out any hesitation.The staff are not only professional but caring really helpful and polite the entire time. everyone from Housekeeping, to Reception to Doorman. and Special thank you to Susan at reception desk,Barbara and viktoria in guest relations, Magdolna Malcsai in the dining room and all staff. We would recommend this hotel to anyone. Food is also great with a very nice presentation and variety.and fresh Hotel is centrally located and easily walk to any part of the city. Had a very enjoyable stay.
ONCE AGAIN A BIG THANK YOU

Room Tip: we were on the 7th floor great view of dunube all rooms have great view
See more room tips
  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe_Godard, General Manager at Sofitel Budapest Chain Bridge, responded to this review, July 23, 2014
Dear Guest,

Thank you so much for your kind review. We are happy that we could make your stay comfortable and that you were satisfied with the help of our Staff.
We are over joyed that you have trusted us to make your vacation memorable and we are absolutely grateful for your kind words and acknowledgement.

We hope to have the opportunity to welcome you back one day so you will be able to gather more beautiful moments in Hungary and in Sofitel Budapest Chain Bridge.

Yours sincerely,
Philippe Godard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Sussex, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 20, 2014

We got this hotel at a really good rate for our midweek city break. The location is ideal; great views and handy for restaurants, bars, sight seeing and shopping. I didn't have hotel envy for anywhere else which is such a nice feeling!

We were originally put into a twin room which was disappointing as I'd specifically requested a double bed when booking after I'd read some of other TA reviews. However, staff immediately changed our room (upgraded to a suite!) and I found them all really helpful and polite the entire time. And I mean everyone from Housekeeping, to Reception to Doorman.

We didn't have the breakfast and my only tip to fellow Tea lovers is to pack a few extra tea bags as there weren't enough black tea sachets between the two of us.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe_Godard, General Manager at Sofitel Budapest Chain Bridge, responded to this review, July 22, 2014
Dear Guest,

Thank you for your positive review of our hotel. We are very happy to know you enjoyed your time at the Sofitel Budapest Chain Bridge and we hope to see you again very soon for your next stay in Budapest.

Yours sincerely,
Philippe Godard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 20, 2014

Excelent hotel, very nice staff, excelent services. Every sunday they have french market brunch and i recomend it to everyone cause it is mind blowing!
The location is perfect because is near the tourist places to visit.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe_Godard, General Manager at Sofitel Budapest Chain Bridge, responded to this review, July 22, 2014
Dear Guest,

We are delighted to hear that you had a wonderful stay with us at the Sofitel Budapest Chain Bridge. It is nice to hear that our team and the service provided, as well as our Sunday Market Brunch exceeded your expectations. Thank you so much for staying with us and we hope to see you in the near future.

Your sincerely,
Philippe Godard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Kentucky
Senior Contributor
22 reviews 22 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 19, 2014

Great hotel and great location. Beautifully decorated and very inviting inside and outside. Great view of the river and the Chain Bridge. Rooms very nicely decorated and very updated and clean. All staff were very helpful and friendly and tried to do everything to make our stay a very enjoyable experience. Would recommend to anyone. Food is also great with a very nice presentation and variety. Hotel is centrally located and easily walk to any part of the city. Had a very enjoyable stay.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe_Godard, General Manager at Sofitel Budapest Chain Bridge, responded to this review, July 22, 2014
Dear Guest,

Thank you for your feedback and taking the time to post your comments. We are pleased to hear that you enjoyed our location and view, your room and the service provided by our staff members. We will share your positive feedback with our team, which will serve as an encouragement for our future work. Thank you very much and we do hope to have the opportunity to welcome you back at Sofitel Budapest Chain Bridge very soon.

Yours sincerely,
Philippe Godard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Sofitel Budapest Chain Bridge? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sofitel Budapest Chain Bridge

Address: Szechenyi Istvan Ter 2, Budapest 1051, Hungary
Phone Number:
Location: Hungary > Central Hungary > Budapest
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Spa Hotel in Budapest
#9 Family Hotel in Budapest
#11 Business Hotel in Budapest
#12 Romantic Hotel in Budapest
#16 Luxury Hotel in Budapest
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Budapest Chain Bridge 5*
Number of rooms: 357
Official Description (provided by the hotel):
Sofitel Budapest blends comfort and elegance with modern technology and French flair. This comfortable high-class hotel offers breathtaking views of the Chain Bridge and Royal Castle. The Paris Budapest Cafe restaurant at this luxury hotel fuses French and Hungarian cuisine, prepared in a show kitchen for all to see. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Priceline, Cheap Tickets, HotelTravel.com, Despegar.com, Travelocity, EasyToBook, Hotels.com, Escapio, TripOnline SA, Agoda, ACCOR, Odigeo and Tingo so you can book your Sofitel Budapest Chain Bridge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Budapest Chain Bridge Hotel Budapest
Accor Budapest Chain Bridge
Hyatt Budapest
Budapest Sofitel

Owners: What's your side of the story?

If you own or manage Sofitel Budapest Chain Bridge, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.