In our travels to Europe, this was the second time a hotel cancelled or 'lost' our reservation that we had made weeks and weeks ahead of time. We were to spend our last night in Budapest at this hotel. When we arrived to check in the Manager was waiting for us to tell us my credit card had not gone through soooo many weeks ago and that he had been unable to contact our travel agent, so he let our reservation go. However, he insinuated he would be kind to us... and told us there was a room at a sister hotel, the Mercure Budapest Museum. He called while we were there, confirming they were standing by for us. Then he called us a cab. We had to pay for that. He was overall, very abrupt and unprofessional. He was not interested in the fact we had proof of confirmation that said 'paid in advance' and assured us that nothing had been booked because nothing could be put on my credit card! (Interesting since just that morning I had used my credit card to check out of another hotel!)
So, off we went to another hotel, where we were at least welcome!
M & S in Surrey, BC., Canada