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“New Year, 2012” 3 of 5 stars
Review of Mercure Budapest Buda

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Mercure Budapest Buda
4.0 of 5 Hotel   |   Krisztina korut 41 - 43., Budapest 1013, Hungary   |  
Hotel amenities
Ranked #113 of 328 Hotels in Budapest
Bijeljina, Bosnia and Herzegovina
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
13 helpful votes 13 helpful votes
“New Year, 2012”
3 of 5 stars Reviewed February 24, 2013

We stayed there from 31.12.2011 to 02.01.2012. so it's very short time to get some wide impressions. First location of the hotel is ok, it's not in the center but you have some 5 min by taxi from Roosevelt square , just over the bridge. Hotel is very bog, lobby area nice and warm, clean also. Rooms are fine, nothing special but good for the price we payed. We stayed on bed and breakfast basis. Breakfast is ok, but could be better for such kind of hotel. Restaurant food is ok. So all in all for two days it was ok, only remark goes to fact that they didn't had hot water in bathrooms till 8 pm at 31.12.2011. Explanation- to much guest are showering at moment. Please! You must count on such kind of things , especially if it's New Year's Eve. That's not excuse. The best about Budapest if you go it's town for it self. And it's beautiful...

Room Tip: No tips, rooms are ok
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  • Stayed March 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aniko N, General Manager at Mercure Budapest Buda, responded to this review, February 27, 2013
Dear Brankica M,

Thank you for taking the time to tell us about your experience at the Mercure Budapest Buda. I am sorry that your experience did not meet fully your expectations and the "shower-case" caused discomfort for you.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Best regards,
A. Nagy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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874 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
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Brussels, Belgium
Top Contributor
59 reviews 59 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed January 30, 2013 via mobile

The hotel is up to the Mercure standard. Free wifi is a bonus. Breakfast was adequate. The only complaint I have is that a small bottle of complimentary water was provided with the first night but no additional bottled water was provided for the other two nights. Recommended for business travelers.

Was this review helpful? Yes 2
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Aniko N, General Manager at Mercure Budapest Buda, responded to this review, January 31, 2013
Dear highlandhiker,

Thank you for taking the time to tell us about your experience at the Mercure Budapest Buda.
We very much appreciate your positive comments regarding your stay and your suggestion regarding complimentary water.
I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.

Positive feedback from satisfied clients is our greatest reward - thank you.

We look forward to welcoming you again at Mercure.

Best regards,

A. Nagy
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Glasgow, Scotland, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 23, 2013

Mercure Budapest Buda, however on the other side of the Danube, is easily accessible by subway. There is train station and tram stops nearby. Staff was friendly and polite, the overall experience was satisfying too - I got what I expected, The problem was that I booked twin and got double bedroom. It's a good choice for travellers with moderate needs and budget.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Aniko N, General Manager at Mercure Budapest Buda, responded to this review, January 24, 2013
Dear SirGader,

Thank you for sharing your experience with us! I was very pleased to hear that you enjoyed your staying in Hotel Mercure Budapest Buda! I greatly appreciate the compliments on the location, cleanliness and staff. I will be sure to share your comments with the entire team!
We have a unique location only a few steps away from the Budavár Castle ( World Heritage Site ) and 15 minutes walk from the Chain Bridge.

Once again, thank you for the positive feedback and for taking the time to write about us. We look forward to having an opportunity to be of service to you in the future.

Best regards,

A. Nagy
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Swieqi, Malta
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 1, 2013

I came to this hotel since it was offered to us as a package. The hotel is decent, the staff is not particularly friendly and the room is sized, although the bathroom is very dated.

The worse thing about this hotel is its location- getting to/from the city centre on foot is quite challenging and the metro, which is very close, closes at 11.30pm. I would suggest staying in Pest when visiting Budapest.

The view from our room was nice, but a bit noisy.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Aniko N, General Manager at Mercure Budapest Buda, responded to this review, January 7, 2013
Dear Cahrleme M,

I greatly appreciate that you chose to stay with us. The Hotel Mercure Budapest Buda is fortunate to have convenient rooms in the Castle District area that provides an ideal base to explore many of Budapest’s attractions. Our standard rooms are spacious, very comfortable and supplied with all the modern conveniences, not to speak about privilege rooms that can cater the most sophisticated needs as well (double bed, coffee-tea making facilities, LCD TV, rain shower, special setup in the bathroom, bathrobes, slippers...). I was surprised to read your thoughts on my staff. We are always ready to give the best services for our clients and they always appreciate it. Service and attention to detail are of paramount importance to our team and to this end we have an extensive training and induction program called MSense for all new employees to complete and pass.
Once again, thank you for taking the time to share your observations. I look forward to having an opportunity to be of service to you in the future.
Best regards,

A. Nagy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 18, 2012

The hotel was just 4 metro stops away from the city centre and within walking distance from the main sightseeing areas. There were several restaurants around the area and a large supermarket just behind the hotel.
We were upgraded to a premium room with coffee making facilities and this was definitely a plus point as we were traveling with a 20 months old baby. A cot was also provided free.
The metro station was 5 mins away and it was very convenient to get around. A halal kiosk selling kebabs was also located nearby.
Although the hotel was located at the buda area and we had to climb up numerous steps to get to the castle, it was still managable even for my elderly parents.

Room Tip: Get the premium room as it was bug and spacious
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aniko N, General Manager at Mercure Budapest Buda, responded to this review, December 19, 2012
Dear Coolnymph2003,

Thanks for the great feedback and I appreciate you choosing Mercure Budapest Buda for your hotel needs in Budapest.
I will be sure to share your comments with the entire team! We have a unique location only a few steps away from the Budavár Castle ( World Heritage Site ) and 15 minutes walk from the Chain Bridge.
I hope we get to cater to your needs again one day soon.

Best regards,
A Nagy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Budapest Buda

Address: Krisztina korut 41 - 43., Budapest 1013, Hungary
Location: Hungary > Central Hungary > Budapest
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#69 Luxury Hotel in Budapest
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Budapest Buda 4*
Number of rooms: 390
Official Description (provided by the hotel):
Refurbished, centrally located 4 star hotel, just 5 minutes walk from the Castle District, 4 metro stations from the city centre (Deak ter station) and with direct access to the southern station (Deli palyaudvar). Easy to reach from the M1 and M7 with coach parking. 7 conference rooms for up to 300 people ideal for meetings, seminars, training days and family functions. WiFi internet, business corner, 24 hour reception, two restaurants, lobby bar, souvenir shops, friendly staff. ... more   less 
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Also Known As:
Mercure Budapest Buda Hotel Budapest
Accor Budapest Buda

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