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“Would recommend the hotel, despite a couple of problems” 4 of 5 stars
Review of art'otel budapest

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art'otel budapest
4.0 of 5 Hotel   |   Bem Rakpart 16-19, Budapest 1011, Hungary   |  
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Ranked #43 of 329 Hotels in Budapest
Littlehampton, United Kingdom
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
“Would recommend the hotel, despite a couple of problems”
4 of 5 stars Reviewed December 28, 2013

The hotel was booked by my company for a combined business & weekend trip. Unfortunately, the hotel (on the same road) that we normally use was unable to accomodate us for the 3 nights, so we were booked in to the Art'Otel.

Checking in was simple enough, however, when we got to our room we found that it was a twin room instead of a double and when I contacted reception who said that there was nothing that they could do about it as the hotel was fully booked. After quite a bit of toing and froing, they eventually pushed the 2 beds together, but left us with single bedding. When I questioned this I was advised that the hotel doesn't provide double or king sized bedding!!

Our overall impression of the room was very good. It was very spacious & the bathroom was very clean.

The first evening we ate in the hotel restaurant & found the food & service to be excellent... as was the view from the window, which was of the splendidly illuminated Parliament building!

The next morning we enjoyed an excellent breakfast, which was well stocked with a great choice of cooked and cold foods & cereals. The staff were very friendly & professional!

As I was due into our offices that morning, my company sent a taxi to collect us, which was unfortunately sent away by the consierge! I am assuming that this was because there were a lot of people waiting for taxi's (it was a working day!) and there was clearly some confusion. Fortunately it was resolved by a phone call and it didn't cause us any major problems.

For the rest of the stay we only ate breakfast in the hotel, preferring to enjoy some of the local bars & restaurants.

Unfortunately, when we checked out on the Sunday, there was again a problem with our taxi. One had been organised by my company, but he hadn't come in to the hotel. I did ask the consierge to speak with the driver, but he reported back that it wasn't my taxi. Luckily, this was resolved by me before he drove off when I showed him an email from our offices confirming the taxi company that was due to collect us.

The issues over the room & the taxi's have already been discussed with the hotel, who eventually replied with answers. Although, without going into the details, their response is, in my opinion, not really 100% satisfactorily!

I would recommend this hotel to other travellers looking for a good hotel in Budapest, with good facilities and a great location as it does appear from other reviews that our experience was indeed a rarity in terms of experiencing problems.

Room Tip: Rooms overlooking the river definitely offer the best view, if this is important to you!
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamas M, Front Office Manager at art'otel budapest, responded to this review, January 12, 2014
Dear valued Guest, I appreciate you taking the time to post your very detailed feedback regarding your recent stay at our hotel on Tripadvisor.
Once again please accept our sincere apology for any inconveniences caused to you regarding the bedding and the unsatisfactory concierge service. As I wrote in my e-mail to you thanks to your remark we will take into consideration to by some double duvets as well. There are continious efforts on our side to improve our services and we are grateful for your feedback and your criticism.
Except from the mentioned negative experiences, thank you that you highlighted the cleanliness of the bathroom, the excellent breakfast and food of the hotel restaurant We are happy that you enjoyed it. We highly appreciate your nice sentence regarding to the staff in the restaurant.
On behalf of our entire staff at art'otel budapest we thank you for your business and we hope that we will have the opportunaty to welcome you again.
With kind regards,
Tamás Márton
Front Office Manager
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1,291 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (187)
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Sluis, The Netherlands
Senior Contributor
46 reviews 46 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed December 23, 2013

This hotel has the choice of Budapest castle or river view, either choice won't disappoint especially with night lights on. The hotel is modern, clean and with helpful friendly staff. It is also a 5min walk to the foot of the hill to either climb or take the funicular up to castle hill to visit the old city and 15min over the "lion/chain" bridge to central Pest. In December this was all very easy strolls and as a treat a 20 min walk we would melt the winter away in their famous thermal baths such as Rudas, Kiraly or Lukacs Bath the best feature of this city. A good hotel choice, Christmas market and relaxation made this trip a great way to begin this holiday season.

Room Tip: The river view was the best choice.
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamas M, Front Office Manager at art'otel budapest, responded to this review, December 31, 2013
Dear David, we appreciate you taking the time to post your feedback on Tripadvisor.
On behalf of our entire staff at art'otel budapest we thank you for your business and we hope to see you again when your travels bring you back to the area!
Kind regards,
Tamás Márton
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 12, 2013

I love this hotel. I have stayed there twice. Be aware that it's a much better location in the Summer than the Winter. Problem is not with hotel which is fabulous but the location. This is on the castle side and in September when they have the annual wine festival it's an easy stroll back when you've enjoyed your afternoon, if you know what I mean. In the Winter when it's cold it's a long stroll to tubes etc and it is better to be over the river.

Anyway if you chose this hotel you'll find it relaxing and amazing value and I always check out the rates at this place first when considering a trip to my favourite European city.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamas M, Front Office Manager at art'otel budapest, responded to this review, December 31, 2013
Dear valued Guest, thank you so much for the review and the recommendation! I was very glad to read that you were so satisfied with your expereience at art'otel budapest.
On behalf of our entire staff at art'otel budapest we thank you for your business , your loyalty and we hope to see you again when your travels bring you back to the area!
Kind regards,
Tamás Márton
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterford, Ireland
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 8, 2013

My wife and I stayed in this hotel for 3 nights. It is in a great location on the bank of the Danube.
We had a very nice river view room on the 4th floor. The view of the Parliament building on the opposite side of the river was spectacular when floodlit. Also views of the Chain Bridge and Margaret Bridge
which were beautifully lit up at night.The Chain bridge was a 5 minute walk from hotel and less than 10 minutes across bridge to city centre. Matthias Church on the Buda side is well worth a visit.
We attended a sung Mass, in Latin at 10am on Sunday morning . It was an occasion to treasure.The church can be accessed by climbing steps just up the road to the right from rear of hotel.An easier way up is to use the funicular railway at the Chain Bridge.There is also a handy corner shop on this road behind hotel.
The Fisherman's Bastion adjacent to the church is a must visit attraction.Sample a mulled wine in the cafe in the high turret.
If eating in hotel area use the hotel as the food is good.
Tea and coffee making facilities in the room and safe.Free use of computers in lobby.
We walked to all the major attractions in Budapest and only used the metro once to return from Heroes Square to city centre. The Christmas Markets were good especially the one near St. Stephen's Basilica.
We were very impressed with hotel and staff and would use this hotel again.

Room Tip: Room at front from 4th floor up for magnificent views of Danube . Windows are French style.
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamas M, Front Office Manager at art'otel budapest, responded to this review, December 31, 2013
Dear valued Guest,thank you for taking the time to post your review on TripAdvisor following your recent stay with us here in the art’otel budapest. I am most pleased to hear that you had an enjoyable time with us.
On behalf of the entire team I would like to thank you for your visit and hope to see you again when you will be back in Budapest.
Kind regards,
Tamás Márton
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 30, 2013

My friend and I stayed at this hotel for 4 nights on a sight seeing holiday. Great location on the on side of the river Danube at the Buda side. The room was lovely not over looking the river , but it didn't matter as we saw all Budapest lights before we came in early evening. We had booked with Travel Republic Half Board. The food was lovely evening dinner was served till late. Nothing was too much trouble and we were told the menu if we didn't like anything we could change it. The staff we all very friendly and helpful. The hotel was lovely and warm, we even had to open the bedroom windows as it was so warm. All shampoos and body lotions were Bare Minerals..lovely .

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamas M, Front Office Manager at art'otel budapest, responded to this review, December 31, 2013
Dear valued Guest, thank you so much for the review ! I was very glad to read that you were so satisfied with your expereience at art'otel budapest.
On behalf of our entire staff at art'otel budapest we thank you for your business and we hope to see you again when your travels bring you back to the area!
Kind regards,
Tamás Márton
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 21, 2013

Everything was from good to perfect. Breakfast was till 10:30 and they came to ask before they cleared the buffet. I got an upgrade into a bigger room with nicer view.
I would come back and recommend it as enoigh value for the costs.

Stayed October 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamas M, Front Office Manager at art'otel budapest, responded to this review, November 29, 2013
Dear valued Guest, thank you so much for the review and the recommendation! I was very glad to read that you were so satisfied with your expereience at art'otel budapest.
On behalf of our entire staff at art'otel budapest we thank you for your business and we hope to see you again when your travels bring you back to the area!
Kind regards,
Tamás Márton
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Top Contributor
86 reviews 86 reviews
32 hotel reviews
Reviews in 33 cities Reviews in 33 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed November 16, 2013

Excellent location, half an hour from the airport, and charge should around 8500 - 9000 HUF in a taxi, no more, one colleague charged 13,500! Hotel itself is lovely, good value, staff very helpful, pleasant and efficient, and meeting room, bedroom, and food all impressive. A short walk to the funicular railway to take you to the Castle, well worth a visit (behind the hotel), and if shopping required, cross the bridge, bear right, and you land in the shopping centre of the city, as I write being beautifully paved.

Room Tip: over looking the river best
See more room tips
  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamas M, Front Office Manager at art'otel budapest, responded to this review, November 29, 2013
Dear valued Guest, we appreciate you taking the time to post your feedback on Tripadvisor. . I was delighted to see that you enjoyed the location of the hotel and the the food and that you found our staff very helpful and pleasant (-- although it is a standard in our hotel).
On behalf of our entire staff at art'otel budapest we thank you for your business and we hope to see you again when your travels bring you back to the area!
Kind regards,
Tamás Márton
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about art'otel budapest

Address: Bem Rakpart 16-19, Budapest 1011, Hungary
Phone Number:
Location: Hungary > Central Hungary > Budapest
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#28 Business Hotel in Budapest
#33 Luxury Hotel in Budapest
#34 Family Hotel in Budapest
#38 Romantic Hotel in Budapest
Price Range (Based on Average Rates): $
Hotel Class:4 star — art'otel budapest 4*
Number of rooms: 164
Official Description (provided by the hotel):
Striking Hotel set in 4 renovated Baroque houses dating from the 18th century. ... more   less 
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Also Known As:
Art`Otel Budapest Hotel Budapest
Artotel Budapest
Art Hotel Budapest
Park Plaza Budapest
Budapest Park Plaza

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