The hotel was booked by my company for a combined business & weekend trip. Unfortunately, the hotel (on the same road) that we normally use was unable to accomodate us for the 3 nights, so we were booked in to the Art'Otel.
Checking in was simple enough, however, when we got to our room we found that it was a twin room instead of a double and when I contacted reception who said that there was nothing that they could do about it as the hotel was fully booked. After quite a bit of toing and froing, they eventually pushed the 2 beds together, but left us with single bedding. When I questioned this I was advised that the hotel doesn't provide double or king sized bedding!!
Our overall impression of the room was very good. It was very spacious & the bathroom was very clean.
The first evening we ate in the hotel restaurant & found the food & service to be excellent... as was the view from the window, which was of the splendidly illuminated Parliament building!
The next morning we enjoyed an excellent breakfast, which was well stocked with a great choice of cooked and cold foods & cereals. The staff were very friendly & professional!
As I was due into our offices that morning, my company sent a taxi to collect us, which was unfortunately sent away by the consierge! I am assuming that this was because there were a lot of people waiting for taxi's (it was a working day!) and there was clearly some confusion. Fortunately it was resolved by a phone call and it didn't cause us any major problems.
For the rest of the stay we only ate breakfast in the hotel, preferring to enjoy some of the local bars & restaurants.
Unfortunately, when we checked out on the Sunday, there was again a problem with our taxi. One had been organised by my company, but he hadn't come in to the hotel. I did ask the consierge to speak with the driver, but he reported back that it wasn't my taxi. Luckily, this was resolved by me before he drove off when I showed him an email from our offices confirming the taxi company that was due to collect us.
The issues over the room & the taxi's have already been discussed with the hotel, who eventually replied with answers. Although, without going into the details, their response is, in my opinion, not really 100% satisfactorily!
I would recommend this hotel to other travellers looking for a good hotel in Budapest, with good facilities and a great location as it does appear from other reviews that our experience was indeed a rarity in terms of experiencing problems.
- Official Description (provided by the hotel):
- Striking Hotel set in 4 renovated Baroque houses dating from the 18th century. ... more less
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- Also Known As:
- Art`Otel Budapest Hotel Budapest
- Artotel Budapest
- Art Hotel Budapest
- Park Plaza Budapest
- Budapest Park Plaza