Stayed here in December for a few nights to celebrate husbands birthday. Hotel, although rather drab and ugly from the outside, was very comfortable and provided us with almost everything we needed for a short stay. Its location (with every room overlooking the Danube) was perfect for the tourist. It was within walking distance of many sights eg Royal Opera House, Cheyn Bridge, river Cruises, shopping areas, traditional Christmas markets, St Stephens Etc. Furthermore, it was served by excellent public transport should one wish to travel further afield. Restaurants and cafes were abound in the immediate area, most at very reasonable prices for what we found to be interesting and good quality cuisine (far more exciting and far less costly than eating in the hotels restaurant). Whilst breakfast was good and varied, serving staff were rather glum and unfriendly. In fact, I think this is one aspect of our stay that let the Marriott side down somewhat. I think it fair to say that generally speaking the staff were on the whole quite polite. However, they most certainly didnt have the knack or ability to make one feel valued. Certain behaviour was far less than the polished service one has come to expect from the Marriott brand eg tea, coffee and glasses were not replenished in our room daily, no bread plates available in restaurant at breakfast and when I requested some I was handed a cereal bowl instead! Other examples of the lack of polished service...the usually delicious daily cake and pastry Buffett in the reception lounge area was half empty at 8.45pm even though it was meant to be served until 10pm. I, and others, were keen to purchase the Buffett when we returned to the hotel after a long day sightseeing. It was very off-putting to see that it hadn't been refreshed as it should have, so we simply walked away and chose not to buy. On another occasion, shortly after arrival, we were running late for a prime performance at The Royal Opera House. Having had a long journey and not yet being familiar with our whereabouts we somewhat anxiously asked reception if they could get us a reliable taxi as quickly as possible. Reply? "You can find one outside". I think the biggest disappointment for me was that my request for a high floor room with a view of Buda Castle (to celebrate my husbands birthday) was completely ignored even though we were informed by reception that the hotel was half empty as it was approaching Christmas and their usual business travellers were long gone, leaving just a few tourists to use the rooms. No, something was lacking in the staffs ability to make their guests feel valued. Would I stay here again? Probably not. Budapest is a wonderful city, well served by many well regarded hotels. I shall definately return to see more of this great city but will next time look for a more traditional and characterful hotel, one which places more importance on going the extra mile for their tourist clientele. The Marriott, whilst fine in a number of ways, felt impersonal and more geared towards the short stay business traveller.
- Official Description (provided by the hotel):
- The Budapest Marriott Hotel is the only hotel in Budapest offering a magnificent Danube panorama from all of its 364 newly refurbished rooms. The hotel is located in the heart of the city, within walking distance of shopping, business and entertainment areas. Offering an extraordinary blend of comfort and convenience, sophisticated guest rooms and suites have been smartly designed with work areas, high-speed Internet and thoughtful appointments...All graced by soothing river views. We offer complimentary WIFI in the lobby. ... more less
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- Also Known As:
- Marriott Budapest
- Budapest Marriott