We had previously stayed in these apartments, though with 'broadway' not city gardens and were suitably impressed with both the size and quality of the room and the leisure facilities on offer. In fact we were so impressed that we decided to stay here again when we took our friends with us on this trip to Budapest. We booked two 1 bedroom apartments with City gardens as the price for Broadway had more than doubled since our previous booking.
The rooms we were given were a lot smaller and not as well looked after (stains on carpets etc) but still a good size and we thought that was fair enough considering the price difference. However, it soon became apparent that the up keep of these rooms was virtually non existant and ths was made worse by the reception staffs approach as they wither either lied about problems or offered very little help (with the exception of one female receptionist who was more professional).
Our friends room had a bed that was old, lumpy and about a foot from the ground. The duvets were two childrens singles and the curtains were seethrough and did not close properly. Their wifi did not work, the u-bend on their sink broke almost immediately, the floorboards were comming up around the edges of the living area, two of the main lights did not work (not bulbs, faulty wiring), the handle of a cupboard came off in their hand, and paint had peeled away around the kitchen. When they spoke about this to reception they were told that nothing could be done or two days as there was a large group in the other rooms, we had booked around 6 months in advance so were a little surprised by this.
As they had little light to read they asked reception if they could borrow a reading lamp, this never arrived despite them asking twice, in the end we gave them one from our room to use. They asked for a different pillow as the one they had was very hard, they were informed that all the pillows were the same so nothing could be done, this was again not the case as each pillow was different across all three rooms we booked.
Our room was slightly better kept though the matress was old and lumpy, the smell of drainage swept through our room, the paint in the bathroom was peeling and the air in the bedroom was so hot at night that both my wife and I developed chapped lips after 3 days. Still at least it was quiet.
When I complained in writing about the quality of our rooms, this email went straight to reception and no higher. I was informed that all city gardens apartments were the same size, yet when the cleaners were cleaning i poked my head around the door of another room owned by citygardens and found that the room I saw was in fact the same size as our excellent broadway room from our previous stay.
Almost as a cherry on top, we were due to check out at 10, housekeeping knocked on our door and that of our friends on a different floor at 9am (this had not been done before and we believe it was to ensure we were out on time). At 9.50 they entered our friends room and began cleaning whilst our friends were still finishing thier packing. One lady even enquired about a tip (insert your own punchline here).
The leisure facilities are still excellent and the location is pretty good too. If you get a good room and have no issues then it is a tatty but good sized place to stay, but if anything goes wrong don't expect any help.
- Official Description (provided by the hotel):
- Only 5 minutes' walk from the Hungarian State Opera House, City Gardens offers fully furnished apartments. A wellness center with indoor pool and a fitness center are available on site. Free Wi-Fi is available in the public areas.City Gardens’s apartments feature modern décor, and are equipped with DVD players and TV. Well-equipped kitchen corners with bar-style tables are also available.The apartments have a 24-hour front desk and offer private parking on site for a fee. In the building, there is also a restaurant.The UNESCO-protected Andrássy Avenue is about 400 metres away. Ferihegy Airport is about half an hour from the apartments and City Gardens provides a transfer service.Oktogon Metro Station is a 5-minute walk away. This station offers easy access to Budapest’s main tourist attractions. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, TripOnline SA, Despegar.com, Agoda, Travelocity, Odigeo and Tingo so you can book your City Gardens reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.