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“Faultless stay” 5 of 5 stars
Review of Continental Hotel Zara Budapest

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Continental Hotel Zara Budapest
4.0 of 5 Hotel   |   Dohany u. 42 - 44, Budapest 1074, Hungary   |  
Hotel amenities
Ranked #33 of 332 Hotels in Budapest
Bristol, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
“Faultless stay”
5 of 5 stars Reviewed February 27, 2013

What a find. The reviews for this hotel certainly proved correct as we had an excellent stayat this hotel. The location is central and proves a good base for sightseeing. The metro station is 5 mins walk away and trams and buses the same. Upon arrival we asked for tea and coffee making facilities to be provided as not included in standard room. This duly arrived 5 mins after getting to room. The staff were all excellent and could not do enough for us. All very polite and effecient.

Around the hotel are ecellent bars and resturants all at very good prices and value for money. Even the hotel bar was not that expensive and comparible with some other bars around. Next door is a great music resturant/bar where we had an excellent meal which was value for money.

I would certainly stay again at this hotel and recommend to anyone traveling to Budapest.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoltan_Geher, General Manager at Continental Hotel Zara Budapest, responded to this review, March 9, 2013
Dear Guest,

it was good to read that despite of the sometimes hyperbolist reviews you found our hotel faultless. It was good to hear that you asked for the tea and coffee making facility which is not part of the standard amenities. Some guests are shy to ask for it, but we are more than happy to deliver it upon request.

Many thanks for your feedback, for the high scores and for the recommendation.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,558 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (316)
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Amsterdam, The Netherlands
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 26, 2013

This hotel is situated in a perfect spot in Budapest to explore the city and nightlife!
It had all the amenities you need and more. Very relaxing welness area and decent gym.
The standard rooms can be a bit small, but overall with price we paid I can say this is a very good hotel!! Very clean and also the concierge service is very good!

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoltan_Geher, General Manager at Continental Hotel Zara Budapest, responded to this review, March 3, 2013
Dear Guest,

many thnaks for your compliments on the service, on the wellness area, on the amenities and on the location and last but not least for your summary that our hotel is a good hotel.


Best regards,
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London
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 25, 2013

I shall keep this brief as it was a faultless stay.

Location is excellent - 2min walk to local metro station. The area is only 2 Metro stops from the main connecting station in the heart of Budapest.

Service - all staff were pleasant, smart and eager to help (their English also excellent).

Rooms (standard) - smallish but standard size of a central city hotel. Very modern, very comfy beds. Great shower. Includes niceties such as shower gel, shampoo, sewing kit, shoe horn.....

Breakfast - excellent range of food - cold meats, bread, cheese, sausage, egg, juices, hot drinks, fruit etc. Always got a table no problem (as a couple). Could have been slightly trickier for larger groups perhaps.

Other - someone playing the grand piano in the evening making for a pleasant atmosphere. Notably must have a credit card put on your room upon arrival. Also, use of the pool was not included - it was 6euros for its use however I cannot comment as we didn't have time to use it. Cleaners start relatively early, so just remember to put your do not disturb sign out if you want to lie in past 8.30am!

Conclusion - I would definitely stay here if I was to visit Budapest again.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoltan_Geher, General Manager at Continental Hotel Zara Budapest, responded to this review, March 3, 2013
Dear Guest,

although your aim was to be short but your review was telling a lot! Thank you for highlighting the central location, the good service and the extensive range of room amenities even in a standard room. It was good to read that you were satisfied with the choice and service of the breakfast.
I cannot repeat enough that some rates (mostly wholesaler rates booked by travel agencies, i.e. not directly with the hotel) do not include the entry fee to the wellness area.

I sincerely hope you will have the chance to return as promised.

Best regards,
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Stockholm, Sweden
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed February 25, 2013

We got to the hotel in the afternoon. The lobby is beautiful.
Although a bit snobbish the service was okey.
Our luggage was carried to the room by a very nice hotel porter. Both of the hotel porters were very friendly and our favourites among the staff.

We got to the room and we had booked a standard room. This is where the fun ends. The room was absolutely tiny. Kind of claustrophobic and with a view towards the other hotel rooms. Not ideal at all... There was a fruit basket but no complementary water.
The bathroom/ shower was also tiny. Only one person could fit in it at the time. There was no shampoo or conditioner either, only shower cream. Some items in the bathroom were also loose, not sticking to the wall. Like the paper roll holder or the extra mirror. This gave the place a run-down feeling.

The breakfast was so so. The food simply felt cheap. Which is really a shame because there is so much nice food in Hungary. It had potential but just didnt feel fresh or innovative. You know the difference between let's say Lidl and Waitrose? Well let's just say that it definitely was not Waitrose standard. And only served until 10 am. Kind of poor to expect people on their vacation to get up at 9 just to get their breakfast.

On Sunday we wanted to sleep in a little. We forgot to hang the sign on the door. After the cleaning lady woke us up the first time I got up and spoke to her, let her know that we werent going to leave the room until 12. She said okey no problem. 12 o'clock it is.
This didnt work. They knocked every half an hour until we just couldnt be bothered anymore. When I told the incident to the reception staff he kindly informed me that I should have hung out the sign on the door. Perhaps I should. Or perhaps the cleaning lady should have told me to do this. Or perhaps he could have just apologised on behalf of the hotel.

Budapest is really an amazing place.
But really this hotel is over priced, staff feels a bit snobbish and not warm/ welcoming. Food feels cheap and not well thought through. I would not have stayed here again.

Also, all the taxis they book you are approximately 30% more expensive than the ones from other companies. Kind of frustrating.

Only stay here if it's a Groupon deal because it's not a 4 star hotel. Morel like a 3 star hotel with potential of becoming a 4 star.

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoltan_Geher, General Manager at Continental Hotel Zara Budapest, responded to this review, February 27, 2013
Dear Guest,

many thanks for your compliments on two porters and on the decor, although even the lobby you found snobbish.

I was very sorry to read all of your very negative remarks and the fact that almost nothing was at your satisfaction. A good example for this is, that although we have delivered a complimentary fruit basket to your room ( I must guess for a celebration) you missed the complimentary mineral water. I like to avoid denying each vicious remarks as the other Tripadvisor guest feedbacks speak themselves.
Wish I had known how one can request a Waitrose quality and dreaming about a Groupon deal.

Best regards,
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NW
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 25, 2013

We stayed in a deluxe room in Feb 2013. Throughout our stay the service was excellent. Our room was spotless and was spacious with all the facilities we could have wanted. I really appreciated the free wifi. Breakfast during the weekend was busy, but not uncomfortably so, and was of excellent quality with varied options.

The hotel is in an area with bars and nightclubs, however it felt very safe to walk around at all times of the day and night. The rowdiest people we saw in the streets were other brits. We didn't experience any problems with noise in the room. We explored the city using the metro, and the nearest station is a couple of minutes walk from the hotel.

We left on Sunday afternoon and the reception staff were happy to keep our bags for us while we went sightseeing and arranged a taxi to take us to the airport. This took some of the stress out of our final day and was really appreciated.

I can't comment on value for money as the room was booked as a gift but I would recommend this hotel to others who want a base to explore Budapest.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoltan_Geher, General Manager at Continental Hotel Zara Budapest, responded to this review, March 3, 2013
Dear Guest,

many thnaks for your valueble feedback. I can ensure you that the neighbourhood is at least as safe as other parts of Budapest. It was good to hear that no noise came to your room despite of the bars and night clubs nearby. Breakfast room is sometime busy on weekends, but we have less guests with breakfast included arrangements and we open our courtyard shortly.

I appreciate your recommendation of our hotel among your friends and the readers.

Best regards,
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Birmingham, United Kingdom
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 24, 2013 via mobile

just spent three wonderful nights here. The rooms were beautiful, comfy beds and loved the pillow menu. The showers in the standard rooms are fantastic.
We opted to pay 6 euro to use the spa facilities and were not disappointed. Impeccably clean con a welcome chill out from the sightseeing.
The staff were friendly and efficient , only one lady who served me in the bar was not!
We opted to the the hotel taxi service for our transfers and this service was faultless.
our only minor complaint was no tea or coffee facilities in the room . Tips certainly did not distract from a relaxing and wonderful stay at this hotel.

Was this review helpful? Yes 2
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Zoltan_Geher, General Manager at Continental Hotel Zara Budapest, responded to this review, March 3, 2013
Dear Guest,

I was delighted to read your fantastic feedback even the negative remarks. I am really sorry to hear that one of our waitresses in the Cafe was not friendly and efficient enough. I apologize for it.

Tea and coffee facilites in the standard rooms are upon request only. I was getting already satisfied as this information reaches most of our guests, but in your case it was unfortunately not.

I think our transfer service is safe and comfortable and well worth for the price with no surprise.

The wellness area is really not included in certain rates (wholesaler rates booked through travel agencies, i.e. not directly), but still worth for the fee. It was good to read from an authentic guest.

Many thanks for your high scores and best regards,
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Reading
Senior Reviewer
9 reviews 9 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 24, 2013

We arrived at the hotel very late at night and were warmly greeted and given an upgrade- enabling us to have free access to the hotel spa which provided a restful bonus to our trip. The room was gorgeous, beds were extremely comfortable and the staff ensured we were never short of towels- they were changed as frequently as we needed. We were kindly lent an umbrella without even asking- the staff really did go out of their way to make our stay special and coming back from long days exploring Budapest was a treat.

Room Tip: Bring a laptop as there is free WiFi which is extremely beneficial when looking for places to visit.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoltan_Geher, General Manager at Continental Hotel Zara Budapest, responded to this review, March 3, 2013
Dear Callum J,

I was happy to read how much you enjoyed your stay with us and you were satisfied with all small interactions of the staff.

Many thanks for your high scores and best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Continental Hotel Zara Budapest

Address: Dohany u. 42 - 44, Budapest 1074, Hungary
Location: Hungary > Central Hungary > Budapest
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #33 of 332 Hotels in Budapest
Price Range (Based on Average Rates): $
Hotel Class:4 star — Continental Hotel Zara Budapest 4*
Number of rooms: 272
Official Description (provided by the hotel):
Continental Hotel Budapest 4* Superior symbolizes the past and future, the traditional Hungarian hospitality and refinement of detail and personal service of our age. The building reflects the elements of the art nouveau style and the modern unique design characterizing ZeinaHotels, in the heart of Budapest. The 4 star superior, 272 room hotel - offering standard, deluxe and executive rooms plus suites - will revive the spirit of the legendary accommodation keeping its name and historical facade. ... more   less 
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