My family went on a vacation across Europe this month and we chose Senator for Budapest. I don't understand how people have rated this as 4 stars, this is fit for only 2 stars.
The staff is quite OK but the manageress is quite rude and not very forthcoming.
We checked into a 2 bedroom for our party of 5 on arrival night. We had asked for a 3 bedroom but it was not available for the night and had to spend the first night in the 2 bedroom. We were shifted to the 3 bedroom on day 2 as promised.
Let me not comment about the 2 bedroom apartment which was not clean, had broken curtains, non-working AC and an uncomfortable sofa bed.
The 3 bedroom we were shifted to the next day was a bit better. It had 2 AC's (there is a charge of 5Euro per night for using the AC) but neither one was functioning upto the mark. After leaving it on the entire day, the temp could stabilize only at 24deg which was quite high for a comfortable sleep.
The curtains in this room were also dilapidated and the light in one of the bathroom worked on its own whim. The attached terrace (though we had no use of) was dirty and unkempt.
The kitchen was under-furnished, lacking basic stuff like, dish rack, tea kettle, napkins and cleaning. They expect you to arrange your own dish cleaning cloth and scrubs!!! The fridge could not even hold our couple of days breakfast supplies and it had an unusually large freezer which was of no use for the 3 days we stayed there. Though the supply of pots and pans was quite adequate for our needs.
2 of the 3 bedrooms were quite adequate but the 3rd was a tiny room with no cupboards where the bed was squeezed in. Lucky there were only 5 of us, 6 and we would not have fit.
The bathrooms were quite neat and tidy when handed over. However, they forgot to place the towels and it took 2 trips to the reception downstairs (you will not believe it but they do not have a intercom to the reception) to get them to supply the required towels.
The apartment is cleaned only twice in a week and the guests are charged 10euro for additional service. This additional service is just not worth the payment since, it covers only dusting the rooms, changing the towels and emptying the dustbins. No vacuum, no change of sheets and no cleaning the bathrooms. Wow, we did not know this and were duped of the 10euro.
I don't think anyone will be able to find fault with the location and perhaps that is the reason why it attracts the clients it does.
And one more thing a note at checkout prompts you to write a good review in exchange for discounts for your next trip. Maybe that is the reason why they have got some reviews which have rated them favorably!!!