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Actor Hotel: Traveler Reviews

4.0 of 5
Viola u.10-14., Budapest 1094, Hungary (Formerly Actor Business Hotel)
Hotel amenities
Actor Hotel
Ranked #86 of 334 hotels in Budapest
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72 reviews from our community

    Trip type
Traveler rating
    29
    27
    11
    1
    4
Date Rating
Aarhus, Denmark
1 review
“We definitely recommend it and would go back!”
4 of 5 stars Reviewed February 21, 2013

We just got back from Actor hotel yesterday and had a really good experience.

The staff at the hotel was really helpful, all our questions got answered and wishes fulfilled. Before the trip, I was planning a surprise dinner to my boyfriend on the arrival - thank you, Konstantine, for a smooth and fast communication - the dinner was great!

The free shuttle to and from the airport is the best - no hassle whatsoever + it was a quick, 20min drive.

On the arrival, it was quite dark - most of the lights in the reception and around were not on (to save money?) and it didn't feel that welcoming. In the morning, it was much better and we could see it all.

Breakfast is nice with a good variety and one morning we ordered it to our room with no extra cost. Also, ironing was done on our request.

A great location - by metro, max 7min and you are in the center or by tram (which stop is even closer).

Eventhough we asked for a courtyard view which got confirmed by Konstantin, we did not get it, which was okay, as we weren't in the hotel that much anyway. Also, if you have a tablet, not a PC, then try to get a room closer to the router (so the connection is more stable).
A great spacious rooms with huge beds and big showers!

A lot of little shops and eating places around, on both right and left sides when leaving the hotel.

Thank you, Konstantin, and all the other staff - we had a great 5 nights stay and will definitely come back! :)

Room Tip: around the elevator where the router is
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Greete01 about Actor Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Konstantin K, Guest Relations Manager at Actor Hotel, responded to this review
February 25, 2013
Dear Greete,

Thank you for taking the time to review your recent stay at Actor Hotel. I am happy to hear you enjoyed your dining experience and your stay with us.

Please accept my deepest apologies for not receiving the requested room with courtyard view and let me provide you with an explanation of why. Accidentally the advance reserved room by me got a shower renovation early morning on your arrival day and unfortunately the ink drying time was much longer than it supposed to be and we expected, therefore my colleague had to reallocate you to an other room before half hour of your expected arrival. The remained free rooms with courtyard view were on the top floor (only rooftop rooms with small windows, which are not perfect for long stays like yours and for having a romantic candlelight dinner in it), therefore as a second option she gave you a Superior room (free upgrade) on the 5th floor away from all the other rooms to be as quiet as possible. I would like to apologize again for any inconvenience this may caused you. It certainly does not reflect the standards in which we pride ourselves here.

I am glad you will be back again, hopefully we will see you soon!

Warmest Regards,
Konstantin Kovats
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Didcot, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Nice hotel & location”
5 of 5 stars Reviewed February 9, 2013

We stayed in a triple room which was spacious and warm with a nice bathroom. The buffet breakfast was excellent and the reception staff helpful and friendly. Great location - about 5 mins walk from the nearest metro stop, less than a minute to a 24 hour supermarket and a really nice bar/coffee bar.

Room Tip: Our triple room was lovely.
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask family3 about Actor Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Konstantin K, Guest Relations Manager at Actor Hotel, responded to this review
February 25, 2013
Dear family3,

I appreciate you taking the time to provide such a positive feedback on your recent stay. I am pleased to hear you enjoyed the service, the room, the location and you loved your stay with us.

We truly hope to see you again soon!

Warm Regards,
Konstantin Kovats
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cambridge
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
“Comfortable, relaxed weekend”
4 of 5 stars Reviewed January 25, 2013

A large group of us stayed at the Actor Hotel whilst in Budapest for a sports event. Hotel staff were friendly and flexible, accommodating our various needs with rooms, food, bar and printing out boarding passes for flights.

Rooms comfortable and warm, even though it was very cold outside. I'd happily stay there again.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Julie G about Actor Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Konstantin K, Guest Relations Manager at Actor Hotel, responded to this review
February 6, 2013
Dear Julie,

I greatly appreciate you taking the time to write a review about your recent stay with us and sharing your thoughts and experiences with the Tripadvisor Community.
It's an absolute pleasure to provide services to gracious, wonderful people like you :). Our staff takes great pride in making sure our guests have a remarkable experience.

We look forward to welcoming you back soon.

Kind Regards,
Konstantin Kovats
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Maidstone, United Kingdom
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
“Update”
3 of 5 stars Reviewed January 25, 2013

We visited Hotel Actor in September 2012 and were not happy with quite a few issues during our stay. We had a very positive immediate response from Konstantin Kovorts, Online Sales Manager of Hotel Actor who promised to rectify the situation and we communicated on several occasions via email. I would like to add that I am pleased with the outcome and would definitely stay at Hotel Actor again in the future. Unfortunately I could not update the situation immediately, I had to wait until three months had expired. With best wishes to Konstantin.

Stayed September 2012, traveled as a couple
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See 4 more reviews by Joan W for Budapest
Ask Joan W about Actor Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Konstantin K, Guest Relations Manager at Actor Hotel, responded to this review
February 1, 2013
Dear Joan,

I would like to thank you for taking the time to write an update about your stay after 3 months of your original review. I'm glad to see that i could manage to turn your thoughts and memories a bit to positive from negative about our hotel and it means a lot to me that you are considering to stay with us again in the future.

I truly hope that we will have an opportunity of welcoming you back to Actor Hotel Budapest for a perfect stay.

I wish you all the best.

Warmest Regards,
Konstantin Kovats
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Kruševac, null, Serbia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“River are great”
4 of 5 stars Reviewed January 11, 2013

You can walk to city centre or drive with tram no.2 what are excellent choice. Metro are 600 step from hotel :) Food is good but me and my wife don t like merble without carpet in room.
If you choose this hotel you will not mistake because that is good value for that money.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Vladimir S about Actor Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Konstantin K, Guest Relations Manager at Actor Hotel, responded to this review
January 16, 2013
Dear Vladimir S,

Thank you for your short, but useful and positive feedback about your recent stay with us. I'm glad to read that you found the value for money and the food great and overall our hotel met with your expectations. I admit that not everyone likes marble flooring in a hotel room, but without doubt it's so unique that it's worth a try, especially during winter season when the underfloor heating is turned on.

Thanks for staying with us, and I would be happy to welcome you back when you have the opportunity to return to Budapest.

Warmest Regards,
Konstantin Kovats
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Actor Hotel

Address: Viola u.10-14., Budapest 1094, Hungary (Formerly Actor Business Hotel)
Region: Hungary > Central Hungary > Budapest
Amenities:
Bar/Lounge Free Breakfast Free High-Speed Internet Pets Allowed Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #86 of 334 hotels in Budapest
Price Range: $
Hotel Class:4 star (4*)
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