We were a group of five people who traveled to Budapest in Christmas time. I booked two rooms, one executive room and one comfort double room, i used the online hotel booking system instead of online booking services. I paid the rooms in advance, so we do not have to worry about fees on the spot, especially when we arrived so late at night.
After i had paid for rooms, i contacted the hotel via e-mail, to ask for the possibility of getting rooms as close to each other as possible, at least on the same floor. The answer came very quickly and the customer service was very friendly.
We arrived at the hotel around 9.30pm, check in was a breeze, rooms were in the second floor, fairly close to each other as we requested via e-mail. All looked good so far, the problems started when we noticed that the bigger executive room we booked was not what we had paid extra price for. It was the standard comfort room which in fact was half the size
of executive room, to top it all, an extra bed for third person was placed in the front of the foot end of the double bed, so i would have to sleep on the feet of my roommates, we chose the executive room because it is bigger and it has a sofa, so our group would have enough space to spend some time together in the room.
I went to the reception to complain about this fact, at first the reception guy told that it was the only room that had enough space for the extra bed, after i reminded him that we had booked and paid for executive room, he claimed that it was not possible to put extra bed in there, then i asked him that isn't there a sofa bed in the room, he asked us to wait till next morning so that the other collegue would sort out the correct room, i didn't accept this, after some more argument, he gave me a new room card and asked me to take a look whether this is a suitable room.
We went in the room, which was in the third floor, and found that this is the right room, i informed about this to the reception, and then he said it would take a while to move the bed to the room, this was ok, since we wanted to go out to eat something after a long day of travelling. I also requested to change the second room to the same floor where our new room was located and it was fine. When we finally got back in the room, i noticed that the extra bed
was actually a sofa that he had converted to a bed, never did they admit that they had given us wrong room.
At the morning we went for breakfest with mixed feelings and were pleased to find out that the breakfest buffet was very excellent, plentiful and good quality. Though this applied only to the first morning, when the number of hotel guests increased, decrease from the amount of food started, one morning there was no bread at all, we wen't to breakfest around 9.00-9.30 so i guess this was too late, breakfest is open at monday to friday to 10am and to 10.30am on weekends. Still we never were dissapointed and got our stomachs filled with great food.
As we were finnish people we tested the sauna, and it was great, we actually used it total of five times, we stayed there for seven days.
The room was well equipped, in the executive room there was a nespresso coffee making machine and a bathrope and slippers for all the guests in the room, bathrope was changed to new everyday, the room was also cleaned every day and dishes were
replaced everyday, so it was good and clean. There was also a free safe-deposit box in the room which was a good thing. This applies to the executive room.
Comfort double room was quite small, allthough it had a power shower, which we didn't have, the executive room only had a bath tub. The only thing that bothered in both rooms was the dim lighting, it was hard to see at the room especially when it got darker outside, i guess this is not as big problem in summer when the sun is shining, but in the winter time
it was dark with hardly a sunlight. Also airconditioning was very strong, we set it for the heating mode, but it felt like i was cold every morning, it blew so hard. There was a satellite tv (a kind of small tv set though) and a minibar to put things cold (we did so) in both rooms.
The hotel staff was mostly nice and they spoke good english, and some finnish too :)
Location was fairly good too, 800 meters to erzsébet körút which has many nice shops, bars and restaurants and Arena shopping mall as well as Keleti railway station (international trains depart from here) in the vicinity of the hotel.
Overall the experience was nice, and i would definitely recommend this hotel, since the value for money was very good. I would recommend to pay extra for executive room as it was more spacious and better equipped.
City tax was paid during check out, in the last hotel we visited in Budapest they charged city tax at check-in, which i think was a better arrangement, when you did not have unexpected expenses when you were about to leave.
I also recommend that you prebook the minibus in advance from budapest airport website, it is quite cheap and you get a discount when you pay it in advance with a credit card, it takes you directly to hotel and back from the hotel when you are leaving, a great service indeed !
I would have given this hotel 5 stars, but as they tried to give us a wrong room, i had to drop one star from the overall rating.
Pay extra for executive room it is worth it
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.