I booked into this hotel earlier today, on arrival I was disappointed that I could not get either a meal or snack in the hotel as I didn't want to go back out I requested a coffee / tea tray which I understand can be provided free of charge on request. After check in I waited for one and a half hours then went back to the reception to ask how much longer I would be waiting for the tray, the guy on reception seem put out that I was asking again but reassured me I would have it within 10 mins , another hour passed I went to reception yet again only to be told by another gentleman that a try was not available , I told him that I had waited since I checked in for a coffee . He then offered to make me a coffee which would be charged to my room. This is outrageous if the tray was
brought to my room as requested I would not be charged.
This is the first of seven nights I really hope the service improves as I'm am due to return to Budapest several times this year I was hoping this would be where I was going to stay.
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- Also Known As:
- Bristol Hotel Budapest