The staff were excellent from check-in to check-out. Professional, helpful, friendly. They arranged us an excellent spa trip and massage, helped with booking the airport shuttle and were wonderful when I lost some keys, phoning the spa on my behalf to help track them down.
The room was excellent, quiet and dark for a good night's sleep, comfortable bed, good bathroom, all clean and beautifully presented.
The bar area was good too, great free tea and coffee during the day to sit and plan, then some good wines for a relaxing drink in the evening.
The location is good too, only about 10 minutes walk for the main shopping areas, easy to access by the (cheap and efficient) public transport.

We have just returned from a 4 night stay at this lovely hotel! Everything about it was just great. Every member of staff was really friendly, helpful and efficient. Our room was on the 5th floor and was just perfect, it was really quiet! We had a problem one night with our pillows and the reception staff were great they changed them immediately. Nothing is to much trouble. As everyone else has said the breakfast is incredibly good, with loads of variety! The location is good, it is walkable to everything, there are loads of nice bars & cafes close by! We will definitely stay here next time we are in Budapest!!

This hotel was perfect, reception was very welcoming with free tea coffee and water in the afternoon. The room was very clean and we'll maintained, very dark in the mornings due to black out curtains meaning you weren't woken as soon as it got light. The hotel was a little walk away from the main sights but we preferred this as the eating places around the hotel were more authentic and reasonably priced. There was a lovely wine bar just 100 metres away and we would recommend this lovely wine and very very cheap! The breakfast at the hotel was very good, plenty of selection even for vegetarians.

not only this hotel is very well located near the nationzl museum and convenient transportation station, but the decoration is exquisite and the service of the team is second to no one. Very kind qttentive and very fast to take care of every request.