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“Great location, very good service” 5 of 5 stars
Review of Promenade City Hotel

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Promenade City Hotel
3.0 of 5 Hotel   |   Vaci utca 22, Budapest H 1052, Hungary   |  
Hotel amenities
Ranked #84 of 329 Hotels in Budapest
Jerusalem, Israel
1 review
“Great location, very good service”
5 of 5 stars Reviewed November 10, 2013

We came in as a couple with an infant. Before arriving we requested a room with a bath and a baby cot, which were provided as requested. The location is very good, within a walking distance of the most popular sites in Budapest and right on the Vaci street.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Borbala_Soos, Guest Relations Manager at Promenade City Hotel, responded to this review, November 18, 2013
Dear Ohad S,

Thank you very much for choosing the Promenade City Hotel for your recent stay in Budapest.
Your kind words are highly appreciated. It was our pleasure to serve you.

We can not wait to welcome you back soon.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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434 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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Scotland
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 3, 2013

My wife and I stayed at the Promenade hotel during a short break in April this year. Great location with easy access to all of Budapest's attractions. The room was fine, clean and modern with adequate hanging space and nice bathroom. Our room was located adjacent to the lift and as stated by previous reviewers we experienced frequent noise at night especially from noisy guests who obviously decided that everyone else should be awake if they were. Apart from that the hotel is perfect for a short break to Budapest. The breakfast room was bright and airy and the food was adequate though repetitive. Budapest is a fantastic city with so much to see and do. Most of the attractions can be covered on foot but the hop on hop off buses give a great overview and allow visits to the more outlying sights. Well worth a visit.

Room Tip: Avoid rooms adjacent to lift entrances
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Borbala_Soos, Guest Relations Manager at Promenade City Hotel, responded to this review, November 18, 2013
Dear Dexbro,

Many thanks for taking time and sharing your comment of your stay with us. Thank you for highlighting the central location of the hotel, that all Budapest attractions are available by walk. Delighted to hear that you enjoyed your stay with us. I am sorry for the inconveniences caused by other hotel guests and thanks for your honest feedback regarding the breakfast as well.

We do hope that we can welcome you back soon.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kilmarnock, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 22, 2013

As with previous reviews, my wife and I found this hotel perfect for location. Most (not all) big attractions were within easy walking distance.
The rooms were modern, clean, and comfortable, although making the coffee machine part of the mini bar was strange. The breakfasts were adequate with plenty to chose from. Only negative was a bit of lift noise, this would have affected all rooms so no escape.
The reception staff were very friendly and helpfull, showing willingness to give advice, book excursions etc.

Room Tip: Unusually i think all the rooms would be the same ie no view , same noise level, and comfortable.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Borbala_Soos, Guest Relations Manager at Promenade City Hotel, responded to this review, November 17, 2013
Dear 701joec,

Many thanks for taking time and share your review of you recent stay with us.
Thank you for your positive feedback pertaining to our service team and the perfect location of the hotel. I will certainly share your kind comments with the entire staff.
We will look forward to welcoming you back soon.

Best wishes from all of us,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
australia
Top Contributor
60 reviews 60 reviews
37 hotel reviews
Reviews in 37 cities Reviews in 37 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed October 21, 2013

It depends what you want. If you want perfect location with helpful staff and just a bed to sleep in then this is the right hotel for you. But, if you want to lounge around in the room - then the room I had would not suit. I took a single and it was 'compact' but quiet and spotless with a decent bathroom so I was happy. But there wasn't really enough room to walk around the bed without tripping over the chair; and the window opened out onto the lift shaft (ie interior room). I think the doubles are bigger and open onto the street. Given that I was there to visit Budapest, I was not concerned at all. But as I said, if you have been travelling hard and need some laid back time, then the singles are not what you're after. Having said that, the location can't be beat, the staff are all helpful and very sweet and there's even breakfast included. Overall, great location and great price = great value.

  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Borbala_Soos, Guest Relations Manager at Promenade City Hotel, responded to this review, November 17, 2013
Dear Janebieger,

Thank you very much for your time, reviewing your recent stay at Promenade City Hotel! Delighted to hear that you enjoyed your time and you were happy with the staff and our services.
We will look forward to welcoming you back should your travels bring you back our way either on business or pleasure.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 20, 2013

Central position on a pedestrians only street full of shops, cafes, restaurants within easy walking distance of central Pest near the river. Clean comfortable rooms. Very helpful English speaking staff who will order taxis, make restaurant reservations, provide information and advice. etc.
Breakfast room provides a good choice of cereals and continental breakfast items: scambled eggs, ham, various other meats,cheese etc. No need for a full restaurant with so many within walking distance.Excellent value for a reasonable price.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Borbala_Soos, Guest Relations Manager at Promenade City Hotel, responded to this review, November 17, 2013
Dear Alan H,

Thank you so much for taking the time to share your review of your recent stay with us on TripAdvisor. I am delighted to read that you enjoyed the hotel’s central location and breakfast and the personal services the hotel offers.
Your kind words are highly appreciated and forwarded to the hotel team.
We are looking forward to welcome you back in the not far future.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Holon, Israel
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 18, 2013

Stayed there for 7 nights with my GF.
The hotel is on a super central location.
The rooms are big and silent (we stayed in a top floor, facing the street room. And by "street" i mean office building infront of the window (: but we didnt care).
There is no bath curtain, I dont understand what is the problem to install one.

The dining room is little, & abit pressed together.
The only bad experience we had: One morning we went to the dining room, & there was not a place for us. There were 2 girls sitting to a table, & playing with their smartphones (didnt eat).
The dining room staff (only 2 people) saw it, and 100% understand what is going on - but still didnt ask them to clear off the table.
The food is ok (standart continental), although it could have been nice if there was any diversity from time to time.
The check in was fast, and the staff was good.
You have the metro to city park in a walking distance (Vorosmatry ter), and the Danube also.
F.Y.I. if you go to the opposite way of Vorosmatry ter, youll find CBA. You can buy there water,food, beer and even souvenirs.

Have a great stay!

Room Tip: We were at room 503. It doesnt close to the elavator, it facing the street (although you need to ben...
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Borbala_Soos, Guest Relations Manager at Promenade City Hotel, responded to this review, October 20, 2013
Dear Eran,

Thank you very much for your time to share your detailed review of your recent stay with us.
Delighted to hear that you enjoyed your stay and many thanks for mentioning our hotel as an "excellent hotel". It was our pleasure to host you. Your kind words relative to our personal service will make our staff happy.
Your feedback regarding the breakfast and the bathroom are appreciated and will be forwarded to the right executives.

We do hope to have the chance to welcome you back in the not far future.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raanana, Israel
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 18, 2013

My sons and I stayed at the Promenade for four days, three nights over this last week. It was ideal for us - located in the center of town within walking distance to almost all attractions and many restaurants. Not a big hotel but so what? Room was clean and comfortable, with a window on the Vaci Utca street - although not too picturesque becaus extensive infrastructure work is being done on the street and elsewhere nearby, so one has to navigate around fenced-off sections. The bathtub has no shower curtain or door, so be careful to prevent water from spraying on the bathroom floor. That's my only negative about the hotel however. Breakfast was not fancy, but with the exception of boiled hot dogs, there was enough choice of cheese, meat, bread, pastries, and fruit that you don't have to eat for most of the day afterwards. Minibar and bottled water (for a charge) in the room, although we didn't partake. Plenty of electrical outlets for charging phones and tablets. Free wi-fi made it comfortable to lie on our beds and consult Trip Advisor :-) in a relaxed state to decide which restaurant to eat in. Staff was very friendly and courteous, even after we had checked out.
If you're looking for luxury and willing to pay high prices, then go elsewhere. However, if you're looking for a clean, comfortable, pleasant place to stay while budgeting more money to spend on food, sites, and shopping, then this hotel is a great choice. I would definitely choose this hotel again.

Room Tip: Other reviewers have stated that it's possible to receive rooms with showers instead of the curt...
See more room tips
  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Borbala_Soos, Guest Relations Manager at Promenade City Hotel, responded to this review, October 20, 2013
Dear dsch_tw2,

Thank you very much for choosing our hotel and posting your review of your recent stay with us.
Glad that you spent a nice time with us and were satisfied with our personal services. It was our pleasure to host you.
Your comment regarding the bathroom is really important for us and it will be forwarded to the executives.

We can not wait to welcome you and your son back soon.
Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Promenade City Hotel

Address: Vaci utca 22, Budapest H 1052, Hungary
Location: Hungary > Central Hungary > Budapest
Amenities:
Free Breakfast Wheelchair access
Hotel Style:
#66 Romantic Hotel in Budapest
Price Range (Based on Average Rates): $
Hotel Class:3 star — Promenade City Hotel 3*
Number of rooms: 45
Official Description (provided by the hotel):
The brand-new Promenade City Hotel is situated right in the city centre of Budapest, on the pedestrianized Váci Street next to the Danube river. Fancy shops and boutiques, luxurious restaurants and elegant bars can be found only a few steps from the Promenade City Hotel, offering plenty of opportunities for entertainment all day and all night long. Choose from wonderfully elegant and fully equipped rooms and start every new day at the rich complimentary breakfast buffet. ... more   less 
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Also Known As:
Promenade Hotel Budapest

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