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“Bad,bad,bad” 1 of 5 stars
Review of Lion's Garden Hotel

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Lion's Garden Hotel
4.0 of 5 Hotel   |   Chazar Andras 4, Budapest 1146, Hungary   |  
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Ranked #78 of 329 Hotels in Budapest
Perth, Western Australia.
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“Bad,bad,bad”
1 of 5 stars Reviewed October 2, 2012

We stayed there for just 1 night and were discouraged as soon as we got there. i attempted to connect my iPad to the "free" WiFI and it didn't work. I went down stairs and was told quite abruptly that there was nothing that they could do. I was angry about this because at just about every hotel I have stayed at, if the WiFI doesn't work, they will restart the modem for you. The staff at the lions didn't. They also told us that it must be our device that had the problem... "Um, excuse me but... Everywhere else I go the wifi seems to work" I had to use it because I had to book another hotel in Austria for the next leg of my trip, but they wouldn't listen. I later heard another couple complaining at reception about the same problem and they got exactly same response.
My room was in a disgusting condition. The toilet seat was broken when I got there and the shower gel bottles were empty. The bathroom had the most awkward set up and it had pee on the seat and smelt strongly of pee, which wafted into our room. all in all the room was absolutely FILTHY. In the morning I went down for breakfast and I went for the toast. But, of course, the toaster wasn't working. When this was discussed with staff it was just brushed off with a shrug of their shoulders. The staff all in all were the worst, they didn't smile and they couldn't be bothered with your opinion, or even bothered with your needs. This place is not a hotel. Well, not a 4 star hotel at the least. It is more like a 1 star hotel. And to be frank, DO NOT STAY HERE. It is also in a rather run down part of the city... Which is worse than you think.

Room Tip: Don't even bother booking it.
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  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arudinszky, Front Office Manager at Lion's Garden Hotel, responded to this review, October 5, 2012
Dear valued Guest,

First of all we would like to thank you that you have honored our hotel with your registration in Tripadvisor.com and shared your experineces. We are very sorry to learn from your comments that not every department were up to your expectations, your experience is most certainly not representative of the usually standards of Lion's Garden Hotel. In case we get to know your problem with the room we could have been able to solve it immediately. We really don't know why your Ipad was not able to connect to the free WI FI network although many other guests used the same system without any disruption. Please accept our sincere apologies for any inconveniences caused.
We are very sorry about your bed experinces.
We hope to have the opportunity to welcome you again at our hotel and we can prove you the quality of Lion's Garden Hotel.

Front Office Manager - Lion's Garden Hotel Budapest
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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308 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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Dublin
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed September 30, 2012

Stayed here recently on a three centre holiday and this hotel was very disappointing from the moment we walked in the front door. No tea/coffee making facilities, no iron/ironing board and when I asked at reception I was told only staff can iron at a five euro charge! To use the pool there's a 5 euro charge per person per session (pool is tiny). Wifi available in rooms but only for one gadget and you've guessed it - there's a charge of 10 euro per day for more than one laptop. The bedrooms have laminate floors - very cold under foot and noisy. We had no hot water when we checked in - reported to reception and had tepid water after 2 hours. There was always a shortage of hot water particularly in the evenings, never enough to have a bath.Most of the dining room chairs are in dire need to be thrown into a skip - the joints are loose, twice the skin on my arm was pinched and caught in the arm of chairs, when I reported this the staff just shrugged their shoulders. Breakfasts were appalling -day 1 there was fresh fruit salad but thereafter none - when we asked we were told to make our own!! Hot buffet was "different" - boiled beef with vegetables and hot potatoes and another morning some other strange hot meat and potatoes. There were cereals, cold meats breads etc. The location is outside the city centre and in a quiet area, the bus service is excellent and bus stop is on the corner. Hero's Sq is within walking distance and Szechenyi Mineral Baths are also within walking distance (worth a visit). There's a church across the road and the bells chime every hour on the hour but thankfully only during the day. I wonder how this hotel was awarded 4*s, I certainly wouldn't recommend it.

Room Tip: Don't stay here
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  • Stayed September 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Menen, Belgium
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 26, 2012

Quiet location near Varosliget city park and Szechenyi-bath.Well equipped modern rooms with excellent beds ( a bit small).Varied breakfast.(tip:take coffee from the little automat).Busstop at the corner of the street.Only one 'minus': room cleaning can be better.No bedsheets change by 7 nights stay.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cork, Ireland
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 22, 2012

Myself and my cousin stayed in the Lions Garden for 12 days. Its a bit out of the city center but its easily accessible by the bus which runs 24-7. The benefit of being outside the main commercial district is that there are much better prices in the local bars, cafes and restaurants so the Lions Garden was a perfect classy hotel to stay in for that area. Its a stones throw from a really nice cafe, 3 mins walk from the Budapest city park, which is a great spot, and the bus is practically right outside the front door.
The hotel was noticeably clean and hygienic, inside and out. The wellness area is well equipped for the €5 you pay. This includes the gym, pool, sauna and jacuzzi and once you pay you have the facilities for the entire day. Heated & spacious pool also. The wellness staff are very friendly and professional and always ready with a smile and salute.
One element that did bug me was that even though the restaurant and bar had good food and service, the bar staff were not as friendly as I would have liked. I did read some reviews on the bar staff before I arrived and they were more or less correct.
That said, the consierge staff and management were very helpful and friendly. They made us feel very welcome and gave assistance whenever it was required.
The cleaning staff were also very friendly and trustworthy, which gave great piece of mind.
I'd stay in the Lions Garden again for sure!

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chester, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 12, 2012

The hotel was spotlessly clean and the rooms cleaned properly (not just the towels!) daily. We stayed half board and the evening meals were so good that we only ended up having cakes and drinks at lunchtime. Breakfast was ample choice of both hot and cold food and cereals plus fruit.
Staff - reception, bar and restaurant were very professional polite and helpful. I travelled with my 14 year old son and felt at ease.
Yes the hotel was a fair way out of town but we knew that when we booked and there are plenty of bus stops close by and a station/metro a short ten minute walk away. Buy a Budapest card for unlimited transport - good value.
As for the city - fabulous - people are reserved by nature I think but once they see you are friendly they open up and are very approachable. Certainly didnt feel ripped off as one previous reviewer put. You can eat and drink cheaply too all good quality - follow the locals..
All in all a smashing trip

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelona, Spain
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed August 10, 2012

The hotel is really nice, it has a small but very clean pool and spa area that is never crowded. I was here two times and had good time. The rooms are good with big beds and the area where the hotel is located is ok. It is very near the train station and there is a metro stop near.
The staff was nice and the breakfast was tasty.
I think they are still in the beginning so the prices are low.
Very good for weekend trip of sightseeing Budapest!

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Coventry
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed August 6, 2012

We stayed at the Lion's Garden at the beginning of July 2012 for a week. Our room was clean and comfortable and quiet. The breakfast buffet, for me, was very good as I don't like a cooked breakfast, but my husband would have preferred more cooked items, such as bacon.

We chose this hotel because it had an outdoor terrace and an indoor swimming pool. However, the weather was so abnormally hot when we were there that we didn't really use the terrace much, preferring to read our books in the air-conditioned reception/bar area. After a day's sight-seeing in the heat, it was nice to have a dip in the pool to cool off. We weren't charged anything to use the pool and I presume that the 5 Euros a day charge is for non-residents who stay in there all day. One minor irritation was the small public seating area, which doubled as lounge and bar and which got very crowded because it was too hot to sit on the terrace.

The staff were all very pleasant and helpful and happy to arrange excursions. One very good trip that we did was a day to Lake Balaton, taking in the Herend Porcelain Factory en route, with lunch in a lovely restaurant on the Tihany Peninsula, followed by a couple of hours in Balatonfured - one of the main lakeside resorts. Good value day out with excellent guide at just under £40 per person, including three course lunch.

We bought a seven day pass from the Railway Station, that gave us unlimited use of the buses, trams, train and metro within Budapest. There was a convenient bus stop only a few yards away from the hotel, so it was easy to get to the main tourist areas, which were not far away.

Round the corner on the main road (Thokoly utca) was a lovely bar/patisserie called Aranytolcser, which served snacks, beautiful cakes and ice creams and was very cheap.

All in all, a good hotel in a pleasant location.

Room Tip: There are rooms with balconies on the 6th floor. These are available at a supplement.
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  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lion's Garden Hotel

Address: Chazar Andras 4, Budapest 1146, Hungary
Phone Number:
Location: Hungary > Central Hungary > Budapest
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #78 of 329 Hotels in Budapest
Price Range (Based on Average Rates): $
Hotel Class:4 star — Lion's Garden Hotel 4*
Number of rooms: 107
Official Description (provided by the hotel):
Lion's Garden Hotel is a 4-star boutique hotel in Budapest, with stylish and friendly atmosphere, professional staff, near to all the 'must-see' sights in Budapest, like City Park, Heroes Square, Museum of Fine Arts, Hall of Art, Millenium Memorial, Zoo and the Széchenyi Thermal bath. ... more   less 
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