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“Good hotel and great location” 4 of 5 stars
Review of Grand Hotel Bernardin

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Grand Hotel Bernardin
5.0 of 5 Hotel   |   Obala 2, Portoroz 6320, Slovenia   |  
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Hotel website
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Hotel amenities
Ranked #4 of 25 Hotels in Portoroz
Certificate of Excellence 2014
Manchester UK
Top Contributor
91 reviews 91 reviews
21 hotel reviews
Reviews in 35 cities Reviews in 35 cities
65 helpful votes 65 helpful votes
“Good hotel and great location”
4 of 5 stars Reviewed August 2, 2011

I was concerned when I read previous reviews about this hotel, but having returned from 2 week stay I can honestly say it is first rate. Travelled to this part of the world will know that a 5 star hotel here does not equate to a 5 star in the UK - so be prepared for a 4 start - but its sportlessly clean, fantastic beach area and the food is very fresh, plentifull and tasty. If you want romantic ambience for your evening meal you won't get it here as its buffet style, but now that eating out in Europe is so expensive, we found the vast selection of hot and cold food for both breakfast and Dinner to be very acceptable and we saved our money for going into Piran afterwards for a few drinks. The hotel is about 15 minute walk away from Piran (about 30 minutes from Portoroz) and there is a free bus from the adjacent "Park & Ride" as cars are only allowed in Piran with a permit. Overall a good quality hotel that had all we wanted. Yes we did detect a very occasional smell of drains on the waterfront - but we have experienced this in very many other "5 star" adriatic hotels and it is fleeting and does not detract from the location.

  • Stayed August 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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254 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Manchester, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 1, 2011

I was concerned to read some of the bad reviews given this hotel, but having just returned fromn 2 week holiday there I can honestly say everything was first rate. The position is superb - 10 minute walk into Piran. The hotel and bathing areas are spotless and the staff are very attentive. I think some people expect a 5 star hotel in this area to be the same as one in the UK - most seasoned travellers to this part of the world know that its probably akin to 4 star. Saying that though the food was good, fresh & plentifull and although the buffet style would not give you the romantic ambience some people would wish, in this day and age of eating out in Europe being prohibitively expensive, we were more than satisfied to eat at the hotel each night and save our money for visiting a few bars in Piran afterwards. We only had a couple of instances of smelling "drains" and that was no worse or better than other coastal hotels we have visited in hot countries - and it definitely will not detract from your stay and is no indication of standard of cleanliness - our experience was that everying was spot on. Only quibble was that the bar costs in the hotel were very expensive, so we didn't spend much time there!

Room Tip: All rooms face the sea, so no concerns about choosing particular floor - also our expereince is that...
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  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bucharest, Romania
Senior Contributor
34 reviews 34 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed October 11, 2010

Stayed there for 5 nights.
Room was OK in terms of amenities. In terms of size it was rather small. The balcony overlooking the beautiful Portoroz bay was particularly nice.
However, as rooms face westwards they get a lot of sun all day long thus getting particularly hot in spite of the max outside temperature in early Oct reaching into the low 20's.
This brings me to one major downside, the A/C, which doesn't produce any change in the room's temperature even after having worked in full power mode for half a day.
In October you could leave the balcony door open which would help a lot making the air inside the room breathable but was wondering what options one has, -other than changing the hotel- in mid-August when the temperature goes up into 40's and the existing A/C is useless.

I can only confirm the issue with the sewage stench. It wasn't though as present and overwhelming as stated in the previous comments, nevertheless was just as annoying when crept inside the bathroom or was felt on the sea promenade in front of the hotel.

Breakast was OK.
The outdoor bar terrace on the lobby floor has magnificent views of the bay and the nearby Portoroz city centre.

Staff is OK, though sometimes struggling to understand English being spoken at them.

The only excellent service the hotel provides is free high speed (and I do mean HIGH SPEED!) internet connection. This is way ahead of many other hotels of similar category.

The location of the Hotel is ok. It's within walking distance to Piran and Portoroz city centre (15-20 mins in either direction). There are also free busses connecting with Piran from the hotel's adjoining public parking area by the sea shore.

In other words the hotel scores average in pretty much all aspects of its offering. Pondering all aspects of its offering to me it appears as a good 4-star hotel, definitely not a 5. If you look at it this way you will not be dissapointed.
However the pricing is steep related to the offering. At 200 eur per night for a double you could get a a hotel that's closer to fulfiling the 5-star ranking than Bernardin.

Other than this, the Piran area is fantastic. The nature looks are fab. One can travel by car to Italy (Trieste and some small villages down that part of the coast) or to Croatia (especially to the beautiful little towns of Rovinj and Pola) and just as well inland to Lipica the home of famous Lipizzan horse breed and to the largest cave in Europe at Postojna.

I would return there for holiday with the family but would choose a different hotel.

  • Stayed October 2010, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Belgrade, Serbia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 8, 2010

The hotel has excellent location and nice room view .

Stench of sewage around the hotel and in the room was unbearable. This is unacceptable for a 5-star hotel.
Last morning, we literally ran from the room in which was unable to breath.

Stayed September 2010, traveled as a couple
Was this review helpful? Yes 1
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Belgrade
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 1, 2010

I agree with others - it is not 5 stars hotel - food is poor and low quality (cheep), stuff is unfriendly - when I took umbrella, a boy told me that I have to return it!!!!! So rude! Rooms are rather small and wardrobe not big enough. There is no facility for drying wet swimming suits. Carpets are old and smelly. Beaches are nice and they did a good work. Location is excellent, only 10 minutes from Piran, beautiful old and original place and 15-20 minutes from Portorose.

  • Stayed August 2010, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Wien
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 25, 2010

I have stayed at Grand Hotel Bernadin several times, always for a short trip in spring. It is in a very good location, directly at the sea between Piran and Portoroz. All rooms have direct sea view and a balcony. From the outside, the hotel is rather ugly (entirely built in concrete) but rooms are nice and very clean. The hotel has a rather new wellness center and spa, opened in 2009. I only tried the indoor pool there, which is not big but has a splendid view over the sea (especially recommended at sunset). The hotel next to Grand Hotel Bernardin has a very large indoor pool area which is suitable for children and can be used free of charge, if I remember correctly (the two hotels belong to the same hotel group.)
I only had beakfast buffet at the hotel which is good but not overwhelming. I din't like the coffee, which you have to take from a coffee dispenser. But they offer a wide range of fresh fruit, and the selection of cakes etc. is also good. I have never tried dinner at the hotel as there are a lot of very good (fish-) restaurants in Piran. It's a 15 minute walk from the hotel. I would definitely recommend to eat in one of the restaurants there at night. By the way, Piran is one of the nicest spots at the Adria, small venetian town, very pittoresque!
Hotel staff is in general very helpful and nice. Reception staff speaks English and German, and I think also Italian.
If you want to go to the hotel in summer, consider that there is no sandy beach. You can lie down and have a swim directly in front of the hotel, but it's more a concrete boardwalk than a beach.
I would recommend the hotel for a trip to the Slovenian coast but I would give it 4 stars rather than 5.

  • Stayed March 2010
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maroochydore, Australia
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed June 30, 2010

We had the misfortune to stay at this Hotel as the conference we were attending was held there. On check in, we were advised that we had been upgraded to suite. What we weren't told was that the bed was a waterbed and the lounge area was just big enough to fit a couch and a chair, no television. The bathroom had ants crawling all over the floor, the bath and basin.
To give the staff credit, they did move us as soon as we asked for another room and the bed in the new room was much more comfortable. However, anytime we asked for help with anything else, the staff bordered on rude. Even the new room did not come up to a 5 star rating, probably closer to a 2 star.
One little tip if you have to stay at this hotel, the lower the floor the bigger the room. Because it is built into the side of the cliff, the higher rooms are much narrower and smaller.
Best tip - don't stay there.

  • Stayed June 2010, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Bernardin

Address: Obala 2, Portoroz 6320, Slovenia
Phone Number:
Location: Slovenia > Slovenian Littoral Region > Portoroz
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Spa
Hotel Style:
#3 On the Beach Hotel in Portoroz
#3 Family Hotel in Portoroz
#4 Romantic Hotel in Portoroz
#4 Spa Hotel in Portoroz
#4 Luxury Hotel in Portoroz
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hotel Bernardin 5*
Number of rooms: 242
Official Description (provided by the hotel):
Grand Hotel Bernardin forms a part of a prestigious St. Bernardin hotel complex with a private beach, situated between Piran and Portorož. The services exceed the quality of 5 stars in many aspects. The hotel and its surroundings is an ideal place for a perfect holiday on the Slovenian coast. Surrounded by peaceful, green surroundings and overlooking the sea, Grand Hotel Bernardin is the largest convention hotel in Slovenia.Grand Hotel Bernardin has 241 comfortably furnished rooms with balconies overlooking the sea. There are 10 luxury executive suites, 9 deluxe rooms and 7 mini suites. Furthermore, the hotel boasts a swimming pool with heated sea water, Paradise Spa Wellness Centre, two restaurants, Pečina Restaurant and Sunset Restaurant, Grand Café and a Cocktail Lounge with piano, Grand Garden Covered Terrace and Laguna Bernardin Water Park.Grand Hotel Bernardin is the largest convention centre in Slovenia. Situated in one of the most beautiful parts of the Slovenian coast, it is suitable for holding various events. The largest hall Europe accepts up to 1,100 participants.Thanks to its multi-purpose design, Bernardin Congress Centre can host various events: congresses, seminars, workshops, presentations, press conferences, business meetings, as well as banquets, fashion shows and gala dinners.Situated at an outstanding location just off the coast, Grand Hotel Bernardin is an ideal place for a memorable wedding of your choice. ... more   less 
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Also Known As:
Grand Hotel Portoroz

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