Myself and my boyfriend were due to stay here for 3 nights. We booked an apartment and paid a deposit months in advance of our visit. Only when we arrived on the doorstep were we told that there had been a mistake and the apartment was double booked, so she had nowhere for us to stay. I find it extremely hard to believe that she could not have informed us of the mix-up at least 24hrs before we were due to arrive. The owner did not seem to care less. We had only arrived into the country that day and could not believe the disgraceful customer service shown to us.
The owner told us that she had tried to find us alternate apartment accommodation but there was nothing availabe at such short notice - the best she could find was a hostel. We had no choice but to take it for that night, but couldn't help feeling that we were being scammed in some way. We went to the tourist information the next day and explained our situation, and they were able to find us suitable accommodation.
I would never recommend MartaStudio to anyone. They are completely unreliable.
It is very disappointing that our first encounter in Slovenia could have tarnished our entire view of this beautiful country.
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