We arrived on December 21st 2013 and stayed for 1 week in chalet 19.
This place is amazing!!!! It was a luxury home from home and we intend on returning one day.
Dejan, who owns the complex is the most helpful person we have ever met, nothing is too much trouble and he really goes that extra mile to make sure you know everything of what's available within the town and surrounding areas. When we arrived there was no kettle, seeing as us English love a cuppa he made sure we had a brand new kettle within 24 hours!!! He also supplies use of a locker at the ski centre which is fantastic as you can leave your ski wear etc there overnight.
I have to say that Crystal ski were pretty useless, they sold my husband and son a full days snow board hire & ski passes for the Monday but the slopes close at 4pm on a Monday where other days they are open until 10pm!!! My husband tried to complain but we were fobbed off with a tale of how a form has to be filled in & sent onto area manager, when quite frankly Crystal ski had put their reps into resort only 1 week before we arrived and they didn't have a clue what they were doing!!!!!
The chalet is very warm and cosy and Dejan had put a small christmas tree up and there are nicely lit trees in the gardens.
Kranjska is fabulous for being on the border of Austria, Italy , Hungary & Croatia one thing we really regret is not having car hire, we expected there to be much more snow so decided against car hire before we left, consequently we had 3 days of torrential rain so our 9 yr old daughter got a little bored at times as it was too wet to ski or sled.
The restaurants in Kranjska are fab and very good value we ate at the Hotel Kotnik which has a fab pizzeria with traditional oven so all pizzas cooked to order & fresh, plus we loved the hot chocolate in Charlie's caffe, the best hot chocolate ever, we also visited the Chinese restaurant on Christmas Eve as it was my hubby's birthday, the food was delicious and not like the processed stuff we get served back home.
If you are keen skiers/boarders then unless Kranjska gets more snow then I'm not sure this is the place for you, but we loved it here and so did are 2 children...well done to Dejan for making our christmas in Kranjska special.