Hoping to have our New Year vacations in this cute, little hotel near Bled, booked 3 weeks in advance, we drove over 800 km to find out straight from reception door that our accommodation had been cancelled. We were rudely admitted by the owner, told that he doesn't have a room for us and that he had sent us an e mail to inform about the change ( which we never got, as well as he never got our confirmation that we read his e mail and agreed).The owner of Pibernik, justified himself explaining that he is not working anymore with hostelworld.com through which we booked and prepayed the room. Night before travelling we got second confirmation from hostelworld website that our accomodation was guaranteed. Very arrogantly, the guy told us that he had reserved a room for us at his friend's pension nerby, without any question wheather we agree with that. As was too late to find any other convenient accommodation two days before New Year's Eve we had to go to the pension where he took us. The Pibernik's boss couldn't care less about us being angry and disappointed, he couldn't show less care about future comments of his business and bad recommandation that we will for sure spread about his little family run hotel. Is it worth to mention that at his friend's pension we had to change a room after two days ( out of 4 nights stay in Bled) so we could fit in his bookings too? I warmly suggest to any potential client of this hotel to think twice before choosing it.
- Official Description (provided by the hotel):
- Located in a secluded spot surrounded by oak trees, Budget Hotel Pension Pibernik Bled is a rustic and homey, family-run bed and breakfast hotel with free internet access and PCs in the rooms. Set on a large lawn surrounded by a forest and above the Sava River, only 330 yards from the main road to Lake Bled, Pension Pibernik is a great starting point for walking or biking tours. After a long adventurous day, unwind under the shade of the veranda, or play ping-pong, badminton or darts. The open barbecue grill can be enjoyed outside. The tourist info is run by a helpful, multilingual staff, and a shuttle service is offered at reasonable rates. ... more less
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