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“Top offering from Hilton” 5 of 5 stars
Review of Hilton Warsaw Hotel & Convention Centre

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Hilton Warsaw Hotel & Convention Centre
5.0 of 5 Hotel   |   Grzybowska 63, Warsaw 00-844, Poland   |  
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Ranked #12 of 114 Hotels in Warsaw
Ottawa, Canada
Level Contributor
401 reviews
180 hotel reviews
common_n_hotel_reviews_1bd8 425 helpful votes
“Top offering from Hilton”
5 of 5 stars Reviewed September 9, 2013

I was in Warsaw for a stopover and decided to give this property a try, given my overall "addiction" to Hilton properties (Diamond member), I was not disappointed.


What I liked: Very modern property, with modern rooms, décor, bathroom, executive lounge, common areas and so on. Very efficient check-in and check-out and friendly bell desk staff who did their best to arrange taxi service back to the airport on a day that taxis were scarce (public holiday). Complimentary internet (due to Diamond status) was working fine. Public transportation a short distance from the hotel so one can get to the main sights of the city relatively easily. I'd say that this is a perfect hotel for the business traveller, a decent option for anyone with a car and acceptable to most others that are willing to visit the city at a leisurely space using public transit. It is also not that far off from the airport. As this is a fairly tall building, any one on mid to high floors will have a decent view of the city.

What to watch for / could be improved: It was a slow day at the Hilton when I stayed and the three young individuals staffing the executive lounges were more interested in chit-chatting with each other than paying attention to the two guests in the lounge... One thing that is inconsistent in the Hilton offering worldwide is that in some hotels, the lounges are staffed by "concierge" who know everything about the city and are offering pretty much all hotel services from the lounge, whereas other lounges are staffed by "lounge attendant" whose job appears to check if you are eligible to be there and will replenish food and drinks as needed. The ones in Warsaw were more of the "lounge attendant" type and I'd say that given the overall offering, they probably should go more "concierge style". The breakfast offering in the lounge was minimal and although the food was fresh, taste was quite average. Location will not suit everyone - in itself, the hotel is located in a weird spot - but not too far main intersections.

Given the overall price paid, this was a wonderful stay and do not hesitate to recommend this very modern offering from Hilton.

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Warsaw_Hotel, General Manager at Hilton Warsaw Hotel & Convention Centre, responded to this review, September 18, 2013
Dear Reviewer,

Thank you very much for your recent stay at the Hilton Warsaw Hotel & Convention Centre and for placing your comments.

It was great to hear that you liked our property, appreciated the service offered and generally enjoyed your stay with us.

We have also taken careful note of the improvement suggestions and will follow up on these points.

We hope to be able to welcome you back the Hilton Warsaw soon.

Kind regards,
Erwin Verhoog
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,219 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (191)
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English first
Bloomington, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 7, 2013

Traveled to Warsaw by train a day before catching return flight home to the US. Wanted to see Old Town and visit the World War Two Uprising and Jewish Museums. I am a long time Hilton Honors member, but still found this hotel to be an excellent place to stay, and located within walking distance of the museums I wanted to visit. There are lots of hotel options in Warsaw, but the Hilton is among the best.

Room Tip: Try to get an upper level room as the view of Warsaw is excellent.
See more room tips
  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Warsaw_Hotel, General Manager at Hilton Warsaw Hotel & Convention Centre, responded to this review, September 18, 2013
Dear Guest,

Many thanks for placing your positive review of our hotel on this website; your comments are much appreciated.

We were glad to know you enjoyed your stay with us and we hope to be able to welcome you back to the Hilton Warsaw soon.

With kindest regards,
Erwin Verhoog
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oak Hill, VA
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed September 4, 2013 via mobile

The Warsaw Hilton is just fabulous. The staff is super helpful, and efficient. The facilities are just dpectacular, rooms are beautifully appointed and spacious. The gym is the best I have ever seen associated with a hotel - world class with a great pool, tremendous selection of cardio equipment, and both free weights and circuit training. It is a full gym - not a fitness center. There is also a full service spa that is wonderful. Great hotel all around!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Warsaw_Hotel, General Manager at Hilton Warsaw Hotel & Convention Centre, responded to this review, September 18, 2013
Dear Guest,

Thank you so much for this enthusiastic review of the Hilton Warsaw Hotel.

We are delighted to read your praise of our Team and our facilities. We indeed put a lot of effort into the service levels offered to our Guests. Also, we are proud of the on-site fitness facilities which are indeed quite unique for a hotel gym.

We look forward to be able to welcome you back to our hotel soon.

With best regards,

Erwin Verhoog
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed September 4, 2013

This is our first time visiting Poland and Hilton Warsaw was our first Hotel stay. We had a high floor with a wonderful City View. Though it is kind of far from the tourist concentrated area, Old Town, but the taxi fare was quite affordable to go around the town. Always beware of the taxi driver driving unnecessary route and the fare can turned out double as it should be. One time we had a taxi driver told us after a couple of minutes ride that the meter was broken, and offered us 20 Pz for the trip, but to our estimate, the trip should not exceed 15 pz. Unfortunately the dishonesty of the taxi drivers is part of the deal for a City that is struggling to grow into western standard.
Don't miss out pay a visit to the Warsaw Uprising Museum that is only 10 minutes walk from Hilton.

Room Tip: get a high floor with a City View.
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Warsaw_Hotel, General Manager at Hilton Warsaw Hotel & Convention Centre, responded to this review, September 18, 2013
Dear Guest,

It is a pleasure to read that you have enjoyed your stay at the Hilton Warsaw. Many thanks for sharing that with other travellers on TripAdvisor.

We thank you for having chosen our hotel for your recent stay and do hope you will be our Guest whenever you are next in town.

Kind regards,

Erwin Verhoog
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed August 29, 2013 via mobile

I went to Poland for the first time and I was impressed with my first hotel stay there.
Very clean room and comfortable bed.
Breakfast was good.
Enjoyed using the gym which was very big,nice pool and spa.
friendly and attentive staff,
especially in the executive lounge.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Warsaw_Hotel, General Manager at Hilton Warsaw Hotel & Convention Centre, responded to this review, September 18, 2013
Dear Guest,

I was very pleased to hear you were satisfied with your recent stay at the Hilton Warsaw Hotel & Convention Centre.

Many thanks for choosing our hotel and for sharing the feedback.

We look forward to welcoming you back in the future.

Best regards,
Erwin Verhoog
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed August 29, 2013

This is a very good property. The hotel is relatively new, and runs very efficiently, in the usual Hilton style. The staff was extremely helpful and spoke very good English. The rooms are clean, crisp, comfortable and very familiar to most Hilton travelers. To me the highlight of the stay was the access to the Holmes Park fitness club which is adjoined to the hotel. This is probably one of the best fitness clubs I've had access to via a hotel stay in 30 years of traveling--huge & spacious, multiple machines and workout stations, multiple staff to assist and a cafe!
The breakfast buffet in the restaurant (included in our rate) was exquisite, although the Staff could have been a bit more attentive. Lobby bar is a great place to hang out and talk and watch a game.
So overall, this was a great place to stay, and would be top of my list for my next visit to Warsaw.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Warsaw_Hotel, General Manager at Hilton Warsaw Hotel & Convention Centre, responded to this review, September 18, 2013
Dear Guest,

We were delighted to read you enjoyed your stay with us! Your compliments regarding our rooms, our Team and the on-site fitness facilities are much appreciated. We indeed take great pride in the facilities we can offer our Guests and it is great to hear they are so much enjoyed.

Once again, many thanks & kindest regards,
Erwin Verhoog
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cluj-Napoca, Romania
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed August 29, 2013

The hotel is very good, there is very good food and the staff is ok, rooms are large enough. The breakfast is SUPERB and there are lots of specialities. The spa isn`t good for children, they aren`t EVEN LET there.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Warsaw_Hotel, General Manager at Hilton Warsaw Hotel & Convention Centre, responded to this review, September 18, 2013
Dear Guest,
Thank you for having stayed at the Hilton Warsaw and for taking the time to share your feedback of the stay.
I was pleased to see that you had enjoyed many aspects of your stay with us, from room, to food and service.
With regards to the spa and health centre, please note that they are managed by outside third-party companies which naturally have their internal rules and regulations, including a policy regarding children.
Once again many thanks for your feedback and we hope to be able to welcome you back to the Hilton Warsaw Hotel & Convention Centre soon.

Kindest regards,
Erwin Verhoog
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Warsaw Hotel & Convention Centre

Address: Grzybowska 63, Warsaw 00-844, Poland
Phone Number:
Location: Poland > Central Poland > Mazovia Province > Warsaw
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Warsaw
#7 Business Hotel in Warsaw
#7 Family Hotel in Warsaw
#12 Romantic Hotel in Warsaw
#12 Luxury Hotel in Warsaw
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Warsaw Hotel & Convention Centre 5*
Number of rooms: 314
Official Description (provided by the hotel):
Central to every major local attraction, Hilton Warsaw is the city's most modern hotel with distinctive contemporary styling. Experience the latest in comfort and convenience, impressive city views from every guest room and wonderful health and fitness facilities to help you relax. ... more   less 
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Also Known As:
Hilton International Warsaw
Hilton Warsaw
Warsaw Hilton

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