I stayed at this Hilton for a long weekend in June.
Good: I requested and got a room on a higher floor, and had a brilliant view of the city. The room was large, quiet and comfortable, and the bathroom was especially nice, with plenty of counter space, shower stall and large tub. I had breakfast included with my rate, and found the selection to be up to standard and the service was good as well. I also had dinner at the hotel restaurant one evening and was pleasantly surprised with the menu choices as well as the wine list.
Neutral: the location is well connected by public transportation, which is excellent in Warsaw, but it has zero atmosphere and almost no restaurants nearby. If you're comfortable navigating the trams and buses of Warsaw, or paying for cabs, you're all set, otherwise you may want to select somewhere more central.
Negative: the bed is like a giant marshmallow. Way, way too soft, and the pillows were frankly awful- too small and cheap feeling. Considering I was trying to get away for a relaxing and restful weekend, this was a major disappointment.
Overall, this hotel was perfectly fine, but compared to the Hilton Budapest where I stayed earlier this year, it is not particularly memorable.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Many thanks for your stay at the Hilton Warsaw and for taking the time to share your feedback on TripAdvisor.
I was glad to hear you enjoyed the room, our Food & Beverage offer as well as our service. It was disappointing, however, to read that your stay was somewhat lacking as far as sleep comfort is concerned. I was sorry to read the softness of bed was not your preferred one. With regards to the pillows, please note that we do offer a selection of various pillows for our Guests to choose from. In future, therefore, please feel free to contact our Team if anything is not 100% satisfactory and we will go out of our way to meet your needs.
I hope to be able to welcome you back soon.
With best regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.