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“High quality service and accomodation” 5 of 5 stars
Review of Hilton Warsaw Hotel & Convention Centre

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Hilton Warsaw Hotel & Convention Centre
5.0 of 5 Hotel   |   Grzybowska 63, Warsaw 00-844, Poland   |  
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Ranked #13 of 114 Hotels in Warsaw
Bologna, Italy
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
“High quality service and accomodation”
5 of 5 stars Reviewed March 17, 2013

I stayed 3 night for business with another collegue. Everything was good, the services, the facilities eand the cleaning of the room. The breakfast is superb and the reastaurant very good and the cordiality of the waiter really perfect.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Warsaw_Hotel, General Manager at Hilton Warsaw Hotel & Convention Centre, responded to this review, April 2, 2013
Dear Reviewer,

Thank you for having stayed at Hilton Warsaw Hotel & Convention Centre.
It is a pleasure to read that you enjoyed the room facilities, breakfast and restaurant service.
We look forward to welcoming you back soon.

With regards,
Erwin Verhoog
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,042 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vienna
Senior Contributor
48 reviews 48 reviews
12 hotel reviews
Reviews in 29 cities Reviews in 29 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 17, 2013

Most Warsaw hotels are modern and also Hilton is very new. Staff is very friendly and HiltonHonors privileges get granted without asking. Internet works very well. Downstairs bar is nice and when there are big football matches they will show it on big screen. They also have a casino and a small shopping centre with restaurants connected to the hotel.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Warsaw_Hotel, General Manager at Hilton Warsaw Hotel & Convention Centre, responded to this review, April 2, 2013
Dear Guest,

Many thanks for taking the time to post this valuable feedback on TripAdvisor.
I am glad to read that you enjoyed the stay and appreciated our bar that much.

We look forward to welcoming you back soon.

With regards,
Erwin Verhoog
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tallinn, Estonia
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 13, 2013

Stayed there for 3 nights with two other collegues. The worst experience was regarding internet connection. Every 30 sec up to 2 min you need to reconnect with your purchased password. Also had to remind hotel about extra bed and towels to room - 1 time about extra bed and other time regarding towels.

  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Warsaw_Hotel, General Manager at Hilton Warsaw Hotel & Convention Centre, responded to this review, April 2, 2013
Dear Guest,

Thank you for visiting our hotel during your travel to Warsaw.
My apologies for any inconvenience you might have experienced with the Internet during your stay.
I look forward to welcoming you back at Hilton Warsaw Hotel & Convention Centre.

With regards,
Erwin Verhoog
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Finland
Top Contributor
57 reviews 57 reviews
21 hotel reviews
Reviews in 29 cities Reviews in 29 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed March 13, 2013

I stayed one night and found this a very typical, no surprise Hilton. Service was very plain but just fine. The room was spacious and well equipped. Would be suitable for a longer stay as well except for their policy to charge for wireless in the rooms (slow free connection available in the lobby) is an insult to normal standards nowadays. Didn't need any amenities so not much to comment. Fairly good breakfast buffet.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Warsaw_Hotel, General Manager at Hilton Warsaw Hotel & Convention Centre, responded to this review, April 2, 2013
Dear Guest,

Thank you very much for having visited Hilton Warsaw Hotel & Convention Centre. The time taken to provide us with your feedback is much appreciated.
As we continue to enhance the service on a daily basis, your feedback is truly valuable.

We look forward to welcome you back soon.

With regards,
Erwin Verhoog
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Senior Contributor
42 reviews 42 reviews
33 hotel reviews
Reviews in 28 cities Reviews in 28 cities
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed March 13, 2013

Spent 3 nights in January at the hilton, visiting Warsaw for first time and wanting to see the sights.

The Hilton is very modern and typical of the new hilton properties.

Check in was extremely quick and Gold status upgrade to executive floor offered without having to ask.

Room was spacious and had everything required; large bathroom with seperate bath and shower; everything spotlessly clean.

Executive lounge was open all day for breakfast, afternoon tea and cocktails. Was always well stocked and plenty of food and drink choices. Although it was quite a small lounge and got busy in the early evening.

WiFi speed was probably best at any hotel ive ever stayed at and was free in executive rooms.

Holmes Place gym attached to hotel was excellent - great pool, sauna and steam.

There is a small group of restuaurants and a supermarket directly attached to the hotel which was perfect if you didnt fancy going outside in the bitter January cold!

Only drawback about this hotel was location; its quite a walk from city centre (or it felt that way outside in -15 temperatures!!). However taxis are really cheap and readily available outside the hotel.

All in all, great hotel and highly recommended!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Warsaw_Hotel, General Manager at Hilton Warsaw Hotel & Convention Centre, responded to this review, April 2, 2013
Dear Guest,

Thank you for having chosen our hotel for your stay in Warsaw.

It is a pleasure to read that you enjoyed the time spent with us, and especially that our Executive Lounge as well as the general service were able to meet your expectations.
I look forward to welcoming you back at Hilton Warsaw Hotel & Convention Centre soon.

With regards,
Erwin Verhoog
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK, essex
Top Contributor
98 reviews 98 reviews
81 hotel reviews
Reviews in 57 cities Reviews in 57 cities
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed March 12, 2013

I stayed here for two nights with some colleagues. The hotel is large and about 20 minutes from the airport. Checkin was quick and easy but not very helpful, in 3 minutes flat, I had my room key but no instructions or directions around this large hotel. The room is nice and spacious, comfortable bed, usual hilton bathroom with walkin shower, tea coffee etc. I was concerned as I was right next to the lift but did not hear them at all. I used the Holmes place gym several times, it is very large and amazing, stuff very helpful, probably one of the best gyms I have been in. The bar is quite impersonal, staff were ok but had to ask several times to get served and the layout was not good to make a nice relaxed bar. It did have TVs to watch sport. Breakfast was ok, nothing special and not enough staff, I had to ask several times for coffee. We did eat in the restaurant one night and the food was excellent, however yet again, the deserts took so long that we cancelled them. Checkout in the morning was also quick and easy but no asking how my stay was! Bottom line is he hotel is very good value, nice and clean and has all you want, service is just average and poor in places otherwise would of got a 5 stars.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Warsaw_Hotel, General Manager at Hilton Warsaw Hotel & Convention Centre, responded to this review, April 2, 2013
Dear Guest,
Many thanks for taking the time to post this valuable feedback on TripAdvisor. I am glad to read that the Holmes Place as well as the room experience was appreciated.

We hope to be able to welcome you back to Hilton Warsaw Hotel & Convention Centre and improve our service.

With regards,
Erwin Verhoog
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
35 reviews 35 reviews
29 hotel reviews
Reviews in 25 cities Reviews in 25 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed March 7, 2013

I travel to Warsaw on business quite often and I have always stayed at the Marriott as we had some corporate deal. I am not a big fan of Marriott's due to their floral/wood design everywhere with the policy of all Marriott's around the world must look the same. Anyhow, the Marriott put up their rate which forced us to look elsewhere and the Hilton were more than happy to welcome us. This hotel is in a different league! The lobby, restaurant, bar, rooms etc are about 1000% better than many hotels in Warsaw. Special mention was the heated bathroom floor, modern designed room and very spacious. Good bed. You pay for WiFi but at the 5 star level you expect this. The gym looked great but had no time to visit (maybe next time)The service is efficient and friendly and I am just sad that I hadn't stayed here sooner. This really is a business hotel rather than a tourist one due to the location. Highly recommended.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Warsaw_Hotel, General Manager at Hilton Warsaw Hotel & Convention Centre, responded to this review, April 2, 2013
Dear Guest,
Many thanks for having stayed at Hilton Warsaw Hotel & Convention Centre as well as for placing these highly informative comments.
I feel honored to read this review and to learn that you have described our service as ‘different league’.
We would be delighted to have an opportunity of hosting you at the property again.
I am looking forward to welcoming you back soon.

With kind regards,
Erwin Verhoog
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Warsaw Hotel & Convention Centre

Address: Grzybowska 63, Warsaw 00-844, Poland
Phone Number:
Location: Poland > Central Poland > Mazovia Province > Warsaw
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Warsaw
#7 Business Hotel in Warsaw
#8 Family Hotel in Warsaw
#13 Luxury Hotel in Warsaw
#16 Romantic Hotel in Warsaw
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Warsaw Hotel & Convention Centre 5*
Number of rooms: 314
Official Description (provided by the hotel):
Central to every major local attraction, Hilton Warsaw is the city's most modern hotel with distinctive contemporary styling. Experience the latest in comfort and convenience, impressive city views from every guest room and wonderful health and fitness facilities to help you relax. ... more   less 
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Also Known As:
Hilton International Warsaw
Hilton Warsaw
Warsaw Hilton

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