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“Awesome aparthotel in Warsaw city centre” 5 of 5 stars
Review of Mamaison Residence Diana Warsaw

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Mamaison Residence Diana Warsaw
4.0 of 5 Hotel   |   13A Chmielna Street, Warsaw 00-021, Poland   |  
Hotel amenities
Ranked #7 of 115 Hotels in Warsaw
Certificate of Excellence 2014
Malden, NL
Top Contributor
281 reviews 281 reviews
233 hotel reviews
Reviews in 173 cities Reviews in 173 cities
350 helpful votes 350 helpful votes
“Awesome aparthotel in Warsaw city centre”
5 of 5 stars Reviewed July 19, 2014

I stayed in Mamaison Residence Diana Diana for a week in mid June 2014. When I have to work in a city for more than 2-3 nights I always try to book an apartment as it gives you more space and flexibility with meals. My experience was very good from the booking on their own website until I left.

About a week before my arrival I was contacted by the hotel if I would like to use their pick-up service at the airport, which I did and it was very well organized and comfortable.

The apartment (one-bedroom suite) was spacious, modern interior design, kitchenette with cooking facilities, separate lounge and sleeping area, bathroom with toilet and a second separate toilet for guests. I worked comfortably at the table, but there was a desk as well. Wifi was really high-speed and worked without any problems.

The location was very quiet although it is right in the city centre. You go through a gate at Chmielna street, where you have a lot of shops. But as soon as you have passed the gate the inner court it is really quiet and I did not hear any noise in the evening. Walking distance to the Palace of Culture is about 10 minutes. There is a busy restaurant downstairs with a nice lounge terrace, Restaurant Maka i Woda. I am not sure if it belongs to the hotel, but you could enter it from inside the hotel. I had some awesome good Italian like dinners here.

Mamaison Residence Diana is at the top end of my experiences with city apartments. I have stayed in several 5-star hotels in Warsaw. But after having experienced Mamaison Diana Residence I will definitely stay again in this aparthotel when travelling to Warsaw. It is an awesome place and extremely good value for money.

I have only one advice to the hotel management: you have to do something about the bins at the back side of the hotel which are seen from the window. It destroys the good impression of your hotel.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaroslaw H, Dyrektor generalny at Mamaison Residence Diana Warsaw, responded to this review, August 11, 2014
Dear Mianel,
Thank you for your kind feedback about your recent stay at Residence Diana Warsaw and for taking the time to write a review.
I am delighted to see that you enjoyed our services and facilities.
I much look forward to welcoming you again in the future.
Best regards
General Manager
Jarosław Huńka
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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222 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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Cape Town Central, South Africa
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 9, 2014

We stayed at Diana for 4 nights in June (1 adult + 1 five years old child). This was our 2nd visit to Diana as we had a very positive experience there 4 years ago. We didn’t even bother to look for anything else as Diana is in a superb location and in a walking distance to major Warsaw’s attractions and on a door step of many bars and restaurants.

How does our latest stay compare to being the guests of Diana's 4 years ago?

First of all we were a bit disappointed to get a much smaller room this time round (booked via booking com; perhaps you can get a better room when booking directly with the hotel?). The room was still well proportioned with good furniture, well-equipped kitchenette and a large bathroom. It had a working desk, fairly comfortable bed and very comfortable, big velvet armchairs. Our biggest issue was a loud air con that couldn’t be switched off! It was humming day and night and unfortunately really affected our quality of sleep. When we complained at the reception they sent a very nice chap upstairs immediately who told us this was an issue with the rooms on the first floor. In all fairness he tried to fix it with no avail and offered to change the room (my son was already sleeping so it wasn’t worth moving). I was in for another, sleepless night. This is really the only negative issue I needed to flag up. Otherwise we did enjoy our stay at Diana. The staff are super polite and the service is truly 5 class. We especially loved Robert at the reception and his lovely approach to my 5 years old. Thank you Robert; we thought you were excellent and made our stay very special. They have a superb breakfast (a great choice of cooked and continental fare; interesting salads). They were very kind to let my little one eat cornflakes without charging for the whole breakfast; again we very much appreciate it.

Overall, we like Diana and we loved Maka i Woda restaurant downstairs. We will definitely stay at Diana again!

Room Tip: Make sure you ask for a room without loud constant air con.
See more room tips
  • Stayed June 2014, traveled with family
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaroslaw H, Dyrektor generalny at Mamaison Residence Diana Warsaw, responded to this review, August 4, 2014
Dear LOVEDININGOUT2014
Thank you for choosing our hotel again and posting a review of your stay.
Since we truly care about the quality and service, we do appreciate your comments and opinions.
We are pleased that our residence has met your expectations in most aspects. Your kind comments relating to our staff and especially our receptionist Robert are very much appreciated and have been shared with all.
However, we would like to apologize for any inconvenience during your stay caused by noise of the air-conditioning.
Also let me assure you next time we will be happy to book for you the type of room you would like best as we have more room types in our residence.
It is only a question of specifying it directly or via our web site or other internet distribution channels.
It would be great to host you again in the future,
I’m looking forward to welcoming you back!

Best regards,
Jarosław Huńka
General Manager
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Lviv
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 8, 2014

Overall Mamaison Residence Diana left a pleasant impression. The room is clean, spacious and cozy looking. Having a little kitchen was also a great addition. Same goes for the bathroom, spacious, clean and with a nice decor. Wifi was free and was working great on all of the devices. Location is absolutely perfect, close to everything, both old town and walking distance from Central Station. The only reason I did not give this hotel 5 star rating is the bed, which for me personally is very important in the hotel. Instead of an actual double bed it was just two singles pushed together, with a hole inbetween. Another thing - blankets, two super tiny blankets, combined with a bed left an impression of a not couple friendly hotel.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaroslaw H, Dyrektor generalny at Mamaison Residence Diana Warsaw, responded to this review, July 11, 2014
Dear Ira R
Thank you for the time spent on sharing your observations regarding your stay in Mamaison Residence Diana. Since we always care about quality and service, we do appreciate your comments and opinions.
We are pleased that our residence has met your expectations.
Please accept my apology regarding double bed single mattresses with blankets.
The mattresses we have in this room is the same kind we have in all other rooms.
However I understand your disappointment and discomfort.
It would be a great honor for us to welcome you again at the Mamaison Residence Diana
Sincerely yours
Jarosław Huńka
General Manager
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Bergerac, France
Top Contributor
616 reviews 616 reviews
134 hotel reviews
Reviews in 226 cities Reviews in 226 cities
355 helpful votes 355 helpful votes
4 of 5 stars Reviewed July 8, 2014

Had a large suite (401) - almost good enough to live in! Modern, clean, well equipped. Great bathroom with massive hot tub. Good bed and bedding. Excellent aircon. Breakfasts also excellent. Staff friendly and helpful with a few exceptions (see below!).
Location is fine - on the good end of the Royal Mile but not so close to the Old Town as to be noisy etc. On a quiet square behind a trendy street in the city.

Highly recommended.

A couple of bits of feedback to the hotel.
1. The coffee machine at breakfast is a disaster - hotel needs to find a solution.
2. This is an "aparthotel" with onsite washing machines etc... No irons or ironing boards in the rooms??
3. One of the young ladies looking after breakfast was superb... The rest were miserable and unhelpful..

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaroslaw H, Dyrektor generalny at Mamaison Residence Diana Warsaw, responded to this review, July 11, 2014
Dear AJCG,
Thank you for your stay and posting a review of our property, we appreciate the time you have taken.
We are pleased that our residence has met your expectations in most aspects.
All comments are taken under consideration and they are very helpful to increase the quality of our services.
However, we would like to apologize for any inconvenience during your stay.
As we do everything to provide our guests the best service, we are currently going through a training program with restaurant provider employees to improve the service quality during breakfast time.
Following the comments regarding coffee machines, we installed yesterday the brand-new machines and coffee will be continuously available.
Regarding irons or ironing boards we have equipment available on request in our reception but we will take into consideration your comments to equip each room.
It would be a great honor for us to welcome you again at the Mamaison Residence Diana, not only to meet, but also to exceed your expectations.
Sincerely yours
Jarosław Huńka
General Manager
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Berkeley, California
Top Contributor
73 reviews 73 reviews
27 hotel reviews
Reviews in 29 cities Reviews in 29 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed July 1, 2014

We had a wonderful stay at this hotel. It was clean centrally located and had a small kitchenette and living room so someone could watch t.v. while someone else was sleeping. It was easy to get to on our own from the train station (their directions are good). Staff was friendly and helpful. The only complaint was that the faucet in the shower had a piece broken off and there was some mold on the tile, two things that could be easily fixed.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaroslaw H, Dyrektor generalny at Mamaison Residence Diana Warsaw, responded to this review, July 3, 2014
Dear adventuregirl25
Thank you for choosing Mamaison Residence Diana again as your preferred accommodation and for taking the time to write a review.
We are delighted that during your stay, you were satisfied with our services.
Your kind comments relating to our location are very much appreciated.
All comments regarding the bathroom shower are taken under consideration and they are very helpful to increase the quality of our hotel.
I will definitely double check it and take all the necessary measurements to prevent similar issues from happening in the future.
We look forward to welcoming you back soon.
Best regards
General Manager
Jarosław Huńka
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens, Greece
1 review
5 of 5 stars Reviewed June 30, 2014

The room was above our expectations. Clean, tidy, large, with all amenities and it has an ideal location. Additionally, the staff service was prompt, respectful and friendly to the customer.Hospitable people, lovable city!!!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaroslaw H, Dyrektor generalny at Mamaison Residence Diana Warsaw, responded to this review, July 3, 2014
Dear Nicolaos P
Thank you for sharing your valuable feedback with us, we very much appreciate your comments.
We’re happy that you have chosen our residence for your recent visit in Warsaw.
I am delighted to see that you enjoyed our excellent location, comfortable suite as well our service and hospitality.
It would be great to host you again in the future,
Best regards
Jarosław Huńka
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
40 reviews 40 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed June 18, 2014

I stayed in Diana end of February, but forgot to write how great the stay was until now when I plan my next trip to Warsaw. I normally stay in Intercontinental which is also superb, but Diana is a different type of accomodation. My apartment was massive, clean and quiet. Located at Chmielna. close to Nowy Swiat. Bathroom was massive with an interesting design, all very modern. You have to see this bathroom and have a bath to see how good it is!!!!!There are cooking facilities and fully equipped kitchen. Washing machine on one of the floors was really helpful after a week away. Staff at the reception was super friendly and helpful. A restaurant opened downstairs while we were there - Maka i Woda where we had dinner, great pizzas! On Chmielna you have plenty of great shops, including Pawlowicz Paczki - best doughnuts in town!
I strongly recommend Diana and will definitely go back. Diana is a luxurious place to stay for a very small price.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaroslaw H, Dyrektor generalny at Mamaison Residence Diana Warsaw, responded to this review, July 3, 2014
Dear aandrzejczak
Thank you very much for having taking time to write a review and recommend Mamaison Residence Diana in such a nice way.
I am delighted to see that you enjoyed your stay and called our hotel as a fab place to stay in Warsaw.
I appreciate your comments regarding great apartment and restaurant Mąka I Woda.
Your words regarding staff state a great value for entire team.
Thank you once again for your feedback and I look forward to welcoming you again at Mamaison Residence Diana.

Kind regards,
Jarosław Huńka,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mamaison Residence Diana Warsaw

Address: 13A Chmielna Street, Warsaw 00-021, Poland
Location: Poland > Central Poland > Mazovia Province > Warsaw
Amenities:
Bar / Lounge Business Center with Internet Access Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Romantic Hotel in Warsaw
#7 Luxury Hotel in Warsaw
#10 Business Hotel in Warsaw
#16 Family Hotel in Warsaw
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mamaison Residence Diana Warsaw 4*
Number of rooms: 46
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Also Known As:
Mamaison Residence Diana Warsaw Hotel Warsaw
Mamaison Residence Diana Hotel Warsaw

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