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“Boutique hotel” 4 of 5 stars
Review of Hotel Rialto

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Hotel Rialto
5.0 of 5 Hotel   |   ul Wilcza 73, Warsaw 00-670, Poland   |  
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Hotel amenities
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Free room upgrade
Ranked #9 of 112 Hotels in Warsaw
Northern California
Top Contributor
58 reviews 58 reviews
16 hotel reviews
Reviews in 31 cities Reviews in 31 cities
44 helpful votes 44 helpful votes
“Boutique hotel”
4 of 5 stars Reviewed February 27, 2013

We have stayed twice at the Hotel Rialto and have enjoyed the Art Deco ambiance and old world touches. It seems that each room is somewhat different than the next. There was parking in a lot adjacent to the hotel for an additional fee. The staff at the front desk was very helpful to us as well. Our room rate did not include breakfast. When we asked (senior) staff members about breakfast, we were told if we would purchase breakfasts right then for our entire stay we would be given a reduced rate for breakfast. (Newer staff members didn't seem to have this authority...but it happened on both trips.) The breakfasts were exceptional, especially by European standards. A huge buffet table was offered as well as hot dishes prepared to order in the kitchen. Lots of choices...including things Americans would call "dessert."

I will say that both beds were quite low to the floor and very hard. We learned in other countries that this is often standard, and so we slept on top of the comforters and then used the extra blankets in the room for covers. There was always turn-down service at night.

For a hotel experience that is somewhat central and not cookie-cutter standard, this was a nice choice.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rialtowarsaw, General Manager at Hotel Rialto, responded to this review, March 7, 2013
Dear Valued Guest,

I am glad you have posted your positive comments about the Rialto hotel at Tripadvisor. It’s good to read you enjoyed your stay with us, the unique Art Deco style, food and service. Your comments and opinions are much welcome and we will take them into serious consideration.
We do hope to welcome you again in the near future!
Kind regards,
Jacek Szczesny
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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217 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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English first
Bratislava, Slovakia
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed February 22, 2013

I have stayed for 2 nights on a business trip. Services were very good. The hotel has very specific design, old venetian style of rooms, but somehow i didnt find it enough for a 5 star hotel. The bathroom was great with both shower and a bath tube in the middle of the room, but the room itself was dark / dark furniture, dark walls and paintings, and i didnt have a positive feeling in there. Also the rooms and coridors were really noisy, i couldnt sleep well.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rialtowarsaw, General Manager at Hotel Rialto, responded to this review, February 25, 2013
Dear Valued Guest,
I would like to take this opportunity and thank you for your valuable and helpful comments expressed in your review, which we have recently received.
I appreciate the remarks concerning the corridors and the noise as general. We are so sorry because of this.
Every hotel room has been individually designed and furnished to reflect the by-gone era of 1920s-1930s and every design has its pros and cons. The Art – Deco style is indeed special and we hope you shall visit us again for us to show you its brighter side.
We do hope to welcome you again in the near future!
with kind regards,
Jacek Szczesny
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
3 of 5 stars Reviewed February 21, 2013

Hotel Rialto is a lovely hotel. However....

We booked through ebookers which stated that a courtesy breakfast was included in the price. Reception insisted that this was not the case, our price did not include breakfast, and that we would have to pay for breakfast at £20 per person per breakfast and they weren't moving on that. Not wanting to add £80 to our two night stay bill we walked to the bakery down the road instead. Not having internet access we weren't able to check if this was the case until we got home... and indeed it states that a courtesy breakfast is included.... not impressed.

So... the breakfast experience took the shine off what would otherwise have been a lovely stay and wouldn't go again.

Leason learnt... print everything off and take it with you!

Rialto - please change the ebookers description

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rialtowarsaw, General Manager at Hotel Rialto, responded to this review, February 25, 2013
Thank you for taking the time to write a review of our hotel on Tripadvisor. We sincerely apologies for the inconvenience caused to you during the stay and have fully investigated the matter.
We are currently in touch with ebookers website to clear the misunderstanding with breakfast being included in the room rate. We are very sorry for the situation.
We do hope to welcome you again!
with kind regards,
Jacek Szczesny
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 20, 2013

The Rialto Hotel is a very stylish hotel located within walking distance from both, tourist attractions and the business district. The rooms are comfortable and offer a welcomed change form the the way the vast majority of hotel rooms look all over the world. The rooms I have seen are kept in Art Deco and Colonial styles. The cleanliness of my room was always impeccable, in part because the cleaning staff do afternoon touch-ups.
The employees are friendly and attentive, but discrete. The Restaurant is rather good for Polish standards, as it offers a fresh take on classical dishes of local cuisine. The produce used seemed fresh and the preparation was on point.
Add a great value for money to the already impressive offer of the Rialto Hotel and what you get might just be the best hotel in Warsaw.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rialtowarsaw, General Manager at Hotel Rialto, responded to this review, January 25, 2013
Dear Valued Guest,

First and foremost thank you very much for taking your time to write a review on TripAdvisor. We much appreciate you provided very valuable comments on your stay. We are delighted to see you enjoyed our facilities, services and the Rialto restaurant’s offer.
I was also delighted to hear that you found all our team members to be friendly and helpful. As always I have passed your feedback to my Team.
We are looking forward to welcoming you again in the near future!
Kind regards,
Jacek Szczesny
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warsaw, Poland
Top Contributor
131 reviews 131 reviews
45 hotel reviews
Reviews in 58 cities Reviews in 58 cities
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed January 19, 2013

Spent there only one night, but this was enough to convince us. Classic décor – although I’m not a fan, it was so well designed and with such attention to detail, that it really impressed me.

Reception very kind and professional. We got upgraded, huge two chamber room, with huge bathroom and comfy bed. Quality materials used, fashionable lights in the room, details everywhere, well thought design. Really loved the room.

As for the area, basically in the city center (but ot the Old City), plenty of bars and restaurants.
Surprisingly affordable for that good five star hotel.

Recommended.

Room Tip: Upgraded, two chaber rooms are splendid.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rialtowarsaw, General Manager at Hotel Rialto, responded to this review, January 25, 2013
Dear Valued Guest,
I cannot thank you enough for your kind comments on TripAdvisor with regards to your recent stay.
We appreciate you found our unique classic décor impressive that made your stay unforgettable.
I truly hope we can welcome you back in our Hotel again in the near future.

Kind regards,
Jacek Szczesny
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Basel
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 4, 2013

We got an extremely good price for the stay over New Year holiday and we stayed for one week. I see that this hotel has constantly good prices on HRS (for a 5-star hotel). The room was cozy and originally decorated, the bathroom was great. This was already our second stay so we knew what to expect. This time however there were many little things that disappointed us - like outdated snacks in the minibar, DVD not working, remote control with empty batteries or a problem with a basin in the bathroom. These issues, however, were quickly resolved by the staff. The biggest problem this time was the air conditioning and the heating system making the room extremely dry. It was so dry that the first morning I woke up with a sore throat and did not have a good night sleep for the entire stay. Initially we were recommended to open the window and decrease the air conditioning. This did not help and I asked for an air humidifier but they did not have. After some days I asked that they switch off the heating completely in our room (this can only be done centrally) and this did help a little but I was already sick. It would make it easier if guests were able to control the heating in the rooms.
I would recommend this hotel because of the location (many great bars and clubs), it is close to the central station and the shopping area. Every day we had breakfast in different places walking distance from the hotel and I would recommend this instead of paying 18 EUR for the hotel breakfast...

Stayed December 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rialtowarsaw, General Manager at Hotel Rialto, responded to this review, January 14, 2013
Dear Valued Guest,
Thank you very much for posting positive opinion about Hotel Rialto after your last
visit. We do appreciate you like our cozy hotel, with its original decoration.
It is really sad to hear you encountered the inconvenience during your stay this time.
Your comments are very important for us and we will do our best to solve the issue.
I look forward to welcoming you back to the Rialto very soon.
With kind regards,
Jacek Szczesny
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
1 review
5 of 5 stars Reviewed December 30, 2012

We were visiting Warsaw for a quick trip during our longer stay to visit my husband's relatives in Poland. After a few hours in the large beautiful and very comfortable room, we quickly extended our stay from 1 night to three. I wanted to stay even a 4th night, but there were no more rooms available! We stayed at a more famous 5 star hotel more centrally located last week, and would definitely choose the Rialto for any future stays instead!

The lobby of the hotel is small and not very impressive, but it is the building itself and the lovely rooms with all the gorgeous art deco details that impressed us.

As we were staying with a small child, we were happy to see a crib installed in our room upon arrival. The large room was enough space for my toddler to toddle around and play and the large and beautiful bathroom was a real treat for all of us. The bed was very comfortable and my husband and I managed the longest sleep-in in 2 years! We absolutely made use of the complimentary robes and slippers, and enjoyed relaxing in the small but beautiful steam room and sauna on the top floor.

I also had to do some work, and appreciated the free internet and the spacious desk was perfect for me to do some work while my husband and daughter were out.

The neighborhood is quiet but still very close walking distance to many things, so we were happy with the location. There is a really good restaurant across the street (Sofra) where we would run down for a coffee and lunch - highly recommended!

Overall I would definitely come back next time I am in Warsaw!

Room Tip: I found the price on their own website for the hotel was the same as the bargain sites like hotel.co...
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rialtowarsaw, General Manager at Hotel Rialto, responded to this review, January 4, 2013
Dear Valued Guest,
Thank you very much for taking the time to write such positive response after your last visit.
We are very proud to hear you “fell in love” in our hotel. We do appreciate you found our unique Art Deco décor impressive and the room spacious and comfortable. We were also glad to hear you enjoyed our steam room and sauna on the top floor as well. It is always good to be reminded of what a great location and facilities we have.
I look forward to welcoming you all back to the Rialto Hotel really very soon.
With kind regards,
Jacek Szczesny
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Rialto

Address: ul Wilcza 73, Warsaw 00-670, Poland
Phone Number:
Location: Poland > Central Poland > Mazovia Province > Warsaw
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Wheelchair access
Hotel Style:
#4 Business Hotel in Warsaw
#9 Luxury Hotel in Warsaw
#14 Romantic Hotel in Warsaw
#23 Family Hotel in Warsaw
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hotel Rialto 5*
Reservation Options:
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Also Known As:
Rialto Hotel Warsaw

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