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“Fabulous!” 5 of 5 stars
Review of InterContinental Hotel Warsaw

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InterContinental Hotel Warsaw
5.0 of 5 Hotel   |   Emilii Plater 49, Warsaw 00-125, Poland   |  
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Ranked #1 of 111 hotels in Warsaw
Binghamton, New York
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Fabulous!”
5 of 5 stars Reviewed May 27, 2013

This is our 4th stay at the Warsaw Intercontinental and it's been one of the best hotels we have ever stayed at. The staff is incredibly accommodating, the rooms and bathrooms are modern, spacious, and with every convenience, and the service is expert. We have stayed on the Club Intercontinental floors (top five floors with incredible views) and, without a doubt, we would recommend it even with the increase (modest, in our estimation) in the rate. Breakfast, dinner, afternoon snacks and soft drinks, evening beer, wine, cordials, private concierge, large open area with leather sofas, chairs, etc., etc., all included in the rate. Who could ask for anything more! It also has a wonderful limousine service with affable drivers, most of whom speak perfect English! One actually acted as a tourist guide as he drove us to our destination. Just exit the hotel and a car is waiting AND the fare is very reasonable! The location of the hotel is perfect especially anyone who is interested in shopping with a huge mall and several department stores within walking distance of 5 or 10 minutes. Old Town is about a 20 minute walk. Warsaw is a great city to visit and your experience will be greatly enhanced by staying at the Intercontinental.

Room Tip: We think all rooms are fine but the higher rooms have spectacular views and are very, very quiet.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICWarszawa, General Manager at InterContinental Hotel Warsaw, responded to this review, June 17, 2013
Dear Guest,

Thank you so much for the 5 star review and for choosing InterContinental Warszawa as your preferred accommodation.

We are thrilled to hear that you enjoyed our rooms, Club Lounge facilities, food and location. Your opinion is very important for us and stays as a reward and motivation for the future.

We hope to see you again in the not-so-distant future!

Kind regards,

Marten Schoenrock
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (232)
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Graz
Top Contributor
188 reviews 188 reviews
99 hotel reviews
Reviews in 84 cities Reviews in 84 cities
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed May 27, 2013

This hotel is an amazing place to stay in Warsaw. It is located in the city center, but it gives you anything you need anyway. Check in was a little bit slow, but very friendly (but who can blame when you can wait in this lobby). My room was a corner room in 38 (or so) floor with an amazing view. The bathroom was spacious, the breakfast just incredible - I can hardly remember having ever such an amazing breakfast.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICWarszawa, General Manager at InterContinental Hotel Warsaw, responded to this review, June 17, 2013
Dear Guest,

Thank you for choosing to stay at InterContinental Warsaw and for taking the time to write a review.
We are delighted that you are satisfied with our services and facilities and that your experience lived up to your expectations.
Your kind comments relating to breakfast are very much appreciated.

Thank you once again for your feedback and we look forward to welcoming you again at InterContinental Warsaw.

Best Regards,

Marten Schoenrock
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 26, 2013

Ok so the only bits less than correct. It took me three visits to reception to get keys that allowed me access to the club lounge. They also have king size beds with single duvets, it didn't even reach both sides of the bed!

However, just the best breakfast service I've ever seen, everything from miso soup to pancakes, bread 'n butter pudding, sausages to omlettes made to order in front of you.

Free upgrade from a room to a three room apartment with cookinh facilities helped to provide a spacious and comfortable location.

All day tea coffee and cakes on tap in the club lounge and from 18.00 to 20.00 open for aperotifs, drinks and foods.

Well sited in town, well equipped, multi-language at reception, in the restaurants and health facilities. Free wi-fi and pcs with printing facilities, free two hour conference facilities.

Really very impressed.

Room Tip: Either pay the balance for an apartment or get as high as possible for views over town.
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICWarszawa, General Manager at InterContinental Hotel Warsaw, responded to this review, June 17, 2013
Dear Guest,

Thank you very much for taking your time to write a review and recommend our hotel with these nice words.
Your kind comments relating to breakfast are very much appreciated.
Please accept our sincere apology for the shortcomings you experienced and please rest assured that we will endeavour to ensure your next stay with us is a comfortable one.

Hoping to welcome you again in the not too distant future.

Best regards,

Marten Schoenrock
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 26, 2013

Stayed at the Intercontinental for 4 days in May whilst being on business. I encountered a problem with my airconditionner in one of the guest rooms. It was really a challenge to get the reception staff to understand the problem. Their English is not good enough to either comprend or solve the problem. I was really fustrated and feel that the staff in a hotel of this stature should speak English fluently. They sort off shrugged there shoulders with the attitude that "I must live with it" since it won't go away. I had to complain for 3 hours( calling the front desk, calling the house keeping, going to the front desk myself , calling the front desk again and again ect) I eventually said I would put in a complaint with my company and only then did they react, and offered an upgrade to a different room, with the excuse being that " our engineers discovered that the airconditionner is in fact broken". So much for a relaxing Sunday night since I had to pack up @ 9.30pm and move to another room. Mr Hotel Manager - your people need to be taught a couple of lessons in English and customer service!!!

Stayed March 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental Hotel Warsaw, responded to this review, June 17, 2013
Dear Kameeltjie,

Thank you for taking the time to review our property. We are hospitality professionals who pride ourselves on delivering world class customer service and it is our regret that we failed to deliver an exemplary performance in this context. Please accept our sincere apologies for any inconvenience you may have experienced during your stay with us. The feedback we receive from you enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We hope to have an opportunity to serve you again in the near future to provide you with the service you deserve and expect from an InterContinental.

Sincerely,

Lera P
Case Manager
IHGCare
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Senior Contributor
38 reviews 38 reviews
37 hotel reviews
Reviews in 31 cities Reviews in 31 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed May 21, 2013

Proper Intercontinental, modern and clean, good service, good positioning in Warsaw, good breakfast. Main attraction:the amazing pool and gym area with a spectacular view of the city. Absolutely recommend it for anyone visiting Warsaw. Right next to a major mall, Hard Rock Cafe, main train station and center of town.

Stayed February 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICWarszawa, General Manager at InterContinental Hotel Warsaw, responded to this review, May 22, 2013
Dear Guest,

Thank you for your feedback about your recent stay with us, we appreciate the time you have taken.
We are very pleased to note that your ratings show your satisfaction with our services and facilities especially the swimming pool area and the gym.
I am pleased to learn that we fulfilled your expectations, and I assure you that your opinion will help us to maintain our high standards of service.

We look forward to welcoming you back.

Kind Regards,

Marten Schoenrock
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Celbridge, Ireland
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 20, 2013

Stayed here many times on Business lovely place. Food and drink a bit expensive but what does one expect from a 5 star hotel. And the best thing about the hotel - A swimming pool on the top floor. Relax in the Jacussi while looking out over the whole city especially the Palace of Culture.

Room Tip: Jin ICH rewards for room upgrades
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  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICWarszawa, General Manager at InterContinental Hotel Warsaw, responded to this review, May 22, 2013
Dear Guest,

Thank you so much for the 5 star review and choosing InterContinental Warszawa as your preferred accommodation.
We are thrilled to hear that you enjoyed our services and facilities.
Your opinion is very important for us and stays as a reward and motivation for the future.
We hope to see you again in the not-so-distant future!

Kind regards,

Marten Schoenrock
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby, United Kingdom
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 19, 2013

Centrally located, this hotel was a good place to stay while in Warsaw. Swimming pool was amazing, located at the top floor (43rd floor if I remember right!?). The queen-size bedroom was massive for one person and had excellent views of the city. Breakfast was good and staff were quite nice. Check-in and check-out were hassle-free and quick. In general, I enjoyed staying in the hotel and I recommend it to any business traveler. The cafe downstairs was a bit costly but offer a good range of drinks and cakes. The hotel environment is pretty good and is not far from vibrant parts of the city.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICWarszawa, General Manager at InterContinental Hotel Warsaw, responded to this review, May 20, 2013
Dear Guest,

Thank you for choosing InterContinental Warsaw as your preferred accommodation and for taking the time to write a review.

We are very happy that you found or hotel commendable and you are satisfied with our services and facilities, especially location, breakfast, swimming pool and our staff.
We give the utmost importance to our guest comments as they help us improve, and continually provide the best service possible.

Thank you once again for your feedback and we look forward to welcoming you again at InterContinental Warszawa .

Kind regards,

Marten Schoenrock
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about InterContinental Hotel Warsaw

Address: Emilii Plater 49, Warsaw 00-125, Poland
Phone Number:
Location: Poland > Central Poland > Mazovia Province > Warsaw
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 111 hotels in Warsaw
Price Range (Based on Average Rates): $
Hotel Class:5 star — InterContinental Hotel Warsaw 5*
Official Description (provided by the hotel):
The five-star InterContinental Warsaw is an impressive addition to the ever-expanding skyline. Located in the financial district opposite the Palace of Culture and Science, the hotel is a short distance from the main railway station, charming Old Town and the Warsaw Philharmonic. Well worth a visit are the Frederic Chopin Museum and Łazienki Park. ... more   less 
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