We stayed in the Polonia Palace for four nights in September 2013, prior to (and as part of) an Odysseys Unlimited tour of eastern Europe.
While one could nitpick on some minor issues, we cannot rate this classy hotel at less than five stars. First and foremost, the room was quiet, so we slept well. This may be due in part to the fact that we dealt directly with the hotel in reserving our room (because we checked in two days prior to the official date of the tour), and were thus able to request an inside room on an upper floor. (We had a room on the 6th floor, overlooking an interior well of the building.) It needs to be noted that the Polonia Palace is right on the intersection of two extremely busy four-plus-lane boulevards (Al. Jerozolimskie and Marszał Kowska), and an outside room overlooking one of these boulevards might be expected to be noisy. So we would repeat the recommendations found elsewhere on this site, to request an inside room on an upper floor. We had a standard room, and that was ample in size for us; we saw no need to pay for a superior room.
All of the front desk staff and bellmen were friendly and professional, and spoke excellent English. The breakfast bar, included in our room rate, was very good, including the range of items typical of upscale European hotels. This includes eggs cooked to order by a short-order chef, although on our first morning, the chef had a little trouble with the “easy” part of “fried eggs over easy”. The breakfast bar selection might have been a shade less elegant than the breakfast bars at several of our other five-star hotels on this Odysseys tour, but this fact doesn’t mean that the Polonia Palace doesn’t deserve a five-star rating in its own right.
The location of the hotel is good. Its location at a major intersection could be bad if your room faced the busy boulevards, but it’s good when you want to hop a tram to various Warsaw tourist sights. Actually, most sights are in what we would consider walking distance – a mile or so – and we wound up taking the tram only once, to the Uprising Museum. Warsaw’s classic Old Town is just over one mile away, up Nowy Świat Street – and a walk up Nowy Świat is a good component of any Warsaw tour anyway.
Perhaps our biggest complaint about this hotel is that one cannot get WiFi in the rooms unless one pays an extra fee. WiFi is available at no cost in the lobby, but it is slow, and the password changes every hour. So if you have a device such as a tablet that depends upon WiFi, you have to get the new password from the receptionist each time you log in. The slowness of the WiFi system often made e-mail service dicey – the e-mail sometimes wouldn’t get sent during the time that we were willing to spend sitting in the lobby. And, with no room WiFi, uploading digital photos to the Cloud – a slow process, at least on my iPad in their lobby – is not practical, unless one wants to sit in the lobby for an extended period. But on the positive side, the Polonia does have two computer terminals in their business center that are available to guests at no charge and that, of course, have excellent internet connection. We never had trouble getting access to those terminals.
Another issue is that – contrary to the Polonia’s claims in their list of amenities – our room had no in-room safe. (Ours was not the only room with this problem.) The Polonia does offer complimentary safes for guests in a room beside the front desk, and the staff are very friendly and accommodating in giving you access to these safes. But we were not comfortable going to the front desk a couple times a day to get things in and out of these hotel safes – as we would have done with an in-room safe – so we only deposited those valuables that we felt we could do without for our full 4-day stay.
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- Also Known As:
- Polonia Palace Warsaw
- Hotel Polonia Palace