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“Excellent service” 5 of 5 stars
Review of Sofitel Victoria Warsaw

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Sofitel Victoria Warsaw
5.0 of 5 Hotel   |   Ul. Krolewska 11, Warsaw 00-065, Poland   |  
Hotel website
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Hotel amenities
Special Offer
Magnifique breakfast
Ranked #12 of 111 hotels in Warsaw
Reda, Poland
Senior Contributor
34 reviews 34 reviews
26 hotel reviews
Reviews in 19 cities Reviews in 19 cities
28 helpful votes 28 helpful votes
“Excellent service”
5 of 5 stars Reviewed March 17, 2013

While booking the hotel we thought that there wouldn’t be anything special to surprise us. Just another five-star hotel in Warsaw to visit. However, as it turned out later we had been positively surprised. The hotel itself is situated near the Old Town, but those who want to do some shopping have to walk to the centre about 10 or 15 minutes. As far as the décor is concerned, it is combination of classic style with modern details. Rooms are pretty spacious with the place for the rest and very comfortable bed. Thanks to the card of Accorhotel we could have a room with the view and the present in the form of candy box. Unfortunately we discovered that we had also had the invitation for a free drink but it was too late for us to take advantage of it because we saw it just before leaving. I wrote unfortunately because we spent the whole previous evening in the bar where thanks to amazing barmen we got to know some tricks of served drinks. I recommend all the guests to this hotel to taste some of them. You will be surprised with unusual combination of tastes, and additionally you can be given a lot of interesting information by the barmen who are willing to share their knowledge about their profession. The next positive aspect was the breakfast and very professional and friendly service. As for the selection of dishes, it is very wide. Besides, especially for the Polish, I think it is really a good idea – the part of the buffet consists of typically Polish delicacies for example pate or pickled mushrooms etc. You can also have some cheesecake for dessert. It is a great opportunity for visitors from abroad to try Polish cuisine. The hotel has also got a swimming pool and SPA but we did not use it. To sum up I recommend this place to all of you who look for the professional service. In this hotel you can see that the unique atmosphere is created by the people and not only by marbles and crystal chandeliers. We will come back for sure.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Concierge26, Concierge at Sofitel Victoria Warsaw, responded to this review, March 23, 2013
Dear Guest,

It is a sheer pleasure to read so many warm and affirmative words about the Staff and service of Sofitel Warsaw Victoria Hotel. On behalf of our entire team I would like to thank you for your admiration and appreciation of our work and efforts. Such a boosting opinion motivates us to be even better in the future.

I am truly glad that you had a magnifique stay in our property. Indeed our Sofitel Warsaw Victoria has a premium location in the very center of our capital, 10 minutes’ walk from the Royal Castle and main historical monuments.

As you have mentioned, our hotel has also swimming pool and Spa area, which I highly recommend to visit. It is fully equipped and has a lot to offer to our Guests. Those who decide on a relaxation at our swimming pool area can enjoy complimentary beverages, as well as listen to the soothing music that altogether create a truly pleasant ambient.

I hope that your experience with Sofitel Warsaw Victoria Hotel will encourage you to visit our property once again in the nearest future.
Best regards,
Amelia Zaleska
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Eindhoven, The Netherlands
Senior Contributor
34 reviews 34 reviews
26 hotel reviews
Reviews in 21 cities Reviews in 21 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed March 15, 2013

The hotel opens to the visitor like a true luxury hotel. Spacious lobby, people coming and going in all directions, cozy lounges. Rooms are spacious enough to have their own small living room and L'Occitane toiletries. The bed was quite comfortable and with many pillows.
However, rooms might look a bit generic and the TV set was not easy to operate. The bathtub showerhead spilled water in such a way that there is even a sticker indicating no more than 5 minutes operation!
That said, breakfast was fulfilling and had so many varieties each day. Staff was very helpful, in particular the concierge, who knows many ins and outs of Warsaw.
The hotel is particularly suited for business, and is close to the Old City and the Royal Route.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Concierge26, Concierge at Sofitel Victoria Warsaw, responded to this review, March 17, 2013
Dear Guest,
It is so pleasant to read such positive feedbacks as yours. It is our most important goal to make each guest’s stay a special one with our best quality of service and offers. Thank you for appreciating our efforts.

I am most thankful to you for your kind words about concierge which are a real pleasure and encouragement for the whole team.
I also would like to kindly inform you that already in this year we will welcome first of our Guests in our newly renovated rooms.
We all look forward to welcoming you back soon.

Best regards,
Amelia Zaleska
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st helens
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 15, 2013

I have recently stopped at the Sofitel Warsaw, whilst the hotel caters for business type people I went for a short break because the hotel room rate was so good. The hotel was great with a good location for Warsaw old town and easy to get to the commercial centre. Found a great pub called Legends showing all the football games. hotel service was fab as was the indoor pool nice and warm ,all in all a great trip to a nice city and hotel.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Concierge26, Concierge at Sofitel Victoria Warsaw, responded to this review, March 17, 2013
Dear Guest,

Thank you for choosing the Sofitel Victoria on your visit to Warsaw.

We are happy to know that you enjoyed your time during your stay. I would like thank you for the positive review of our hotel.

Indeed we are very good located – next to the Warsaw Old Town, and just 10 minutes’ walk from the commercial city center. Our hotel’s location is really an asset after a busy day of business, sightseeing or shopping.

Once again we are thankful to your comments and look forward to welcoming you back,

Amelia Zaleska
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St. Petersburg, Russia
1 review
5 of 5 stars Reviewed March 15, 2013

We spent a romantic week end in this hotel in March 2013. it is situated in a 5 min walk from the central avenue and in a 10 min walk from the central square.
The rooms are very comfortable and clean and there was everything we could ever need! the beds were big and comfortable and we did not hear our neighbours not even when there was a housekeeper cleaninig their room :)) only the heating was a little bit high so during the night we had to wake up and open the window for a while.
The staff was very polite: I asked for an advice a couple of times and they were eager to help me.
Even though in this very week end the weather was terrible (-4 C, windy and snowing all days long) we were very happy to stay inside and enjoy the fantastic waterpool with a mirror on the ceiling and a it's great hamam!The breakfast was not included in our rate so I just saw it from the lobby and it looked great!
For me it was the most romatic week end we've ever passed! Thanks a lot!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Concierge26, Chef Concierge at Sofitel Victoria Warsaw, responded to this review, March 16, 2013
Dear Nadiushka,

Thank you for all your kind words posted on Tripadvisor.com and I am so happy that you have spent such a romantic and lovely weekend in our Sofitel Warsaw Victoria Hotel.
We are delighted to hear that our pool, the hammam and all recreation area created the ideal environment for you to spend such memorable moments.

At Sofitel we constantly strive towards perfection and I have the feeling that our staff “eager to help” have made you feel welcome and appreciated. Therefore I thank you for such a rewarding review and I will be more than happy to share it with our team and use it for our further inspiration.

We hope to have the chance to welcome you again very soon.

Yours sincerely,
Piotr Prasuła
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london
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 15, 2013

This is an attractive modern hotel. It is very clean and comfortable, ideally situated in the heart of the old town. Brilliant breakfasts and wonderful swimming pool. Good recommendations about where to eat from the concierge.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Concierge26, Chef Concierge at Sofitel Victoria Warsaw, responded to this review, March 16, 2013
Dear Riesetante,

Thank you for posting your enthusiastic comment on Tripadvisor.com.

I am so happy that you have appreciated our location combining easy access to the history and the modernity. It is our ambition to create magnifique experience for each of our Guests, therefore we feel delighted knowing that you appreciated our generous breakfast buffet and that you liked our recreation area with its spacious pool.
I will be more than happy to share your kind words also with my concierge team. We are always there for you with all our skills and expertise. And we look forward to assist you again very soon.

Yours sincerely,
Piotr Prasuła
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London
Top Contributor
78 reviews 78 reviews
59 hotel reviews
Reviews in 53 cities Reviews in 53 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed March 14, 2013

Horrible from the outside, much better from the inside but clearly a business hotel, not something I would chose for a romantic weekend. The service was very pleasant and helpful, the rooms were sort of standard for that hotel class. Good: free mineral water every day, free tea & coffee, free WLAN, great pool area, excellent location for shopping & old town. Not so good: found the bed uncomfortable, and room was overheated, breakfast ok but not fantastic.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Concierge26, Chef Concierge at Sofitel Victoria Warsaw, responded to this review, March 16, 2013
Dear Guest,

Thank you for taking the time to share your opinion on your recent stay in Sofitel Warsaw Victoria Hotel.

We are all very pleased that you liked your room with its daily refreshed amenities and comfortable facilities as well as our modern recreation area.

The Sofitel “MyBed” beds create additional value for most of our Guests. I am truly sorry to hear that its comfort did not meet your expectations. Perhaps, if we knew about it and about the overheated room during your stay, we could resolve the problem.
Given the chance, prior to your next visit, we would be very happy to prepare your room specifically according to your preferences.

I look forward to welcoming you back soon and I will be very happy to assist you with anything you may need.

Yours sincerely,
Piotr Prasuła
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Plymouth, United Kingdom
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 12, 2013

Recently spent 3 nights at this hotel which manages to provide the charm of a small boutique in a large Capitol location. The service was exceptional,as were the rooms,value and facilities,which included a fabulous large indoor swimming pool with innovative mirrored ceiling. Easy strolling distance to the "Old Town",restaurants,shops etc. Would have no hesitation in returning!

Room Tip: given the excellent value,an upgrade is well worth considering
See more room tips
  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Concierge26, Chef Concierge at Sofitel Victoria Warsaw, responded to this review, March 16, 2013
Dear Fuzzyducks,

Thank you for posting your review on your recent stay in our Sofitel Warsaw Victoria Hotel. Each Guest comment is of greatest value for us and gives us the chance to evaluate our efforts.

At Sofitel we strive to make your stay a “magnifique experience” and I am very happy to see that we have just won another happy Guest. I truly believe that our services and our fine leisure facilities, combined with the hotel’s outstanding location will satisfy even most demanding visitors.

I and all our team remains at your entire disposal whenever required, looking forward to welcoming you back.

Yours sincerely,
Piotr Prasuła
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Additional Information about Sofitel Victoria Warsaw

Address: Ul. Krolewska 11, Warsaw 00-065, Poland
Phone Number:
Location: Poland > Central Poland > Mazovia Province > Warsaw
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Warsaw
#7 Romantic Hotel in Warsaw
#12 Luxury Hotel in Warsaw
#13 Business Hotel in Warsaw
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sofitel Victoria Warsaw 5*
Official Description (provided by the hotel):
The first 5 star hotel built in this historic city, the distinctive design pays tribute to the rich history of Poland. The hotel enjoys a perfect location, with fabulous views of the Saxon Gardens and the National Opera, and is a short walk from the Old Town. The 343 guest rooms and 52 suites feature cutting edge technology. Enjoy our fitness center offering the latest equipment, take a swim in the large pool or relax in the sauna. Massage treatments are also available for the ultimate in well being. ... more   less 
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Also Known As:
Sofitel Victoria Warsaw Hotel Warsaw
Accor Victoria Warsaw
Sofitel Warsaw
Warsaw Sofitel

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