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“Fantastic!” 5 of 5 stars
Review of Sheraton Warsaw Hotel

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Sheraton Warsaw Hotel
5.0 of 5 Hotel   |   ul. Boleslawa Prusa 2, Warsaw 00-493, Poland (Śródmieście Południowe)   |  
Hotel amenities
Ranked #15 of 111 hotels in Warsaw
Poland
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“Fantastic!”
5 of 5 stars Reviewed October 21, 2013

Together with my wife we spent a weekend in October in Sheraton Warsaw Hotel.

Location: It is located very close to Warsaw Central Station. You can easily get there by foot (15 minutes) or by tram (3-4 stops). For taxi from the station should not be more than 20PLN during the day. It is located nearby the Square of 3 Crosses, Close to Nowy Świat (if you look for nightlife/entertainment)

Check-in: Very quick, without any unnecessary waiting.

Room: We had an Executive Suite on 5th floor with a separate bedroom and bathroom and a restroom. The living room was huge and spacey: Eating table for 4, couch + table, desk and TV table with DVD and 5+1 Dolby audio set.
Interiors are not very modern, but still neat and clean.
Bedroom equipped with the Sweet Sleeper Bed, 2 armchairs and small round table.
Bathroom: Two sinks + large size bath with jacuzzi + a separate shower cabin
Sheraton Club: Very good breakfasts with a wide choice. But what surprised me (positively) was an evening cocktail. Wide range of alcohols, snacks and pastry - fantastic!! I have many references and even comparing to other SPG facilities the choice in Sheraton Warsaw was the best, by far.

The hotel is quite busy, lots of people sitting in the lobby, using freeinternet (in room wireless is quite expensive). There was a banquet, but it was not loud at all.

Staff were very nice and attentive and polite, however I think that only 1 waitress in the Club during cocktail is not enough. We had to wait quite some time to have our dishes taken from the table. Still, we saw that the lady was in a constant motion, so no problem, not her fault.

What I appreciate the most in hotel is end-to-end service, so the only thing I need to worry about is how to rest in the most efficient way. That expectation was, without a doubt, met by Sheraton Warsaw.

Well done!

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWarsaw, Manager at Sheraton Warsaw Hotel, responded to this review, October 26, 2013
Dear Marcin M, Nice to read your fantastic evaluation of our hotel and in same time, great and very detailed reccomendation of our Sheraton Club offer to other TripAdvisor readers. Thank you fior this and for sugestions on where we can improve our services which will be adressed to our Front Office Manager immediately. I am glad you have enjoyed your stay, liked our suite and Club Lounge with its breakfast, all day snacks and evening cocktails. Hope we will have an ocassion to serve to you again in not so distant future.
Best regards
Artur Zawadzki
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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686 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bourne, Massachusetts
Senior Contributor
43 reviews 43 reviews
24 hotel reviews
Reviews in 28 cities Reviews in 28 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed October 19, 2013

Because of flight problems, we only spent one night instead of two at the Sheraton in downtown Warsaw, but what a great room! Huge room, high end furnishings, great comfortable king bed, huge bathroom--really nice. Good restaurant and bar scene, over-the-top breakfast buffet. Fabulous stay!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWarsaw, Manager at Sheraton Warsaw Hotel, responded to this review, October 21, 2013
Dear Pat G, Thank you for your excellent review and I am trully glad we at Sheraton Warsaw hotel have managed to exceed your expectations.
We will be waiting for your return ready to serve you again.
Best regards from Warsaw
Artur Zawadzki
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Topola, Serbia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 18, 2013

Great hotel! Helpful staff, good location, excellent restaurant! Very please with the stay in the Hotel, will go back in 2 weeks. Highly suggest it if you are on business trip. A place to stay if you visit Warsaw.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWarsaw, Manager at Sheraton Warsaw Hotel, responded to this review, October 26, 2013
Dear danielpavlukovic, Thank you for your great evaluation of our hotel, we will be waiting to serve you again in two weeks time.
Best regards from Warsaw
Artur Zawadzki
Executive Assistant manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vienna, Austria
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 17, 2013

Everything works there at the highest levels. From great selection of food to the club lounge that has everything that you need. As a business traveler you will have everything that you can dream of to make your stay efficient - if you need an office - there is even a Regus facility in the building. All major government buildings are just a stone throw away. As a recommendation - I've been informed that all official US delegations stay there... :) maybe because the US Embassy is just 300 m from the hotel? :)
All of the above is enough to say that this place is great, however what is really special is the bar - Someplace else... it really takes you someplace else after a long day or a tough week - no better place to relax with great food and live music...

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWarsaw, Manager at Sheraton Warsaw Hotel, responded to this review, October 26, 2013
Dear Elysium1980, There is no beter prize for us the hoteliers than such a nice and positive comment about our hotel after the stay of our guest like yours. Thank you for this. I am also very happy you have enjoyed our Sheraton Club with its wide and great offer as well as our Some Place Else bar with its live music entertainment. We all here in Sheraton Warsaw hotel will be waiting to serve you again at your next stays with us.
Thank you again and best regards
Artur Zawadzki
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh
Top Contributor
105 reviews 105 reviews
33 hotel reviews
Reviews in 38 cities Reviews in 38 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed October 16, 2013

Large comfortable bedroom in the Sheraton tradition. Comfortable beds; well-appointed bathrooms; up-to-date flat screen TV and the usual business communication tools. The hotel is housed in a somewhat unappealing building in the city centre. Handy for the CBD. Only problem was with the hotel electronic key which did not work after the first trek to my bedroom (which I only reached when someone else came into the lift and used their key to set the thing in motion!). Usual chat from front desk about keeping the key away from the mobile phone - as if I didn't know! Minor irritant though - good business hotel.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWarsaw, Manager at Sheraton Warsaw Hotel, responded to this review, October 26, 2013
Dear Copey53, Thank you for nice notes posted on TripAdvisor after your recent stay in our hotel. I m gld we have deserved your great evaluations such as location, our rooms, sleep quality and the cleanliness. Thank you also for the note about your magnetic key trouble in the guest elevator which I am adressing to our technicans right away.
Hope we will have a chance to see you in Sheraton Warsaw hotel again.
Best regards from Warsaw
Artur Zawadzki
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 14, 2013

In appearance, this is much like other Sheraton hotels. It is quite new and has many good features. My room was bright and spacious, with a comfortable bed, lots of pillows, a work desk and a seating area. As with other Sheratons, there is a very large closet with lots of drawers and hangers for your clothes and enough space to keep your suitcases in the closet. The heating system worked very well and, most importantly, was virtually silent.

As this was a work trip, I did not spend a lot of time at the hotel and can't speak to the quality of most of the facilities. The breakfast room, however, was excellent. The room was well-organized, with a staff member escorting guests to a clean table and leaving a card on the table to ensure that it is not used by someone else. The food selection and quality of the buffet was superior to any other hotel that I have ever stayed at. They have pastries, bread, cold cuts, cheese, fruit, vegetables, cereals, juice, miso, rice, and an excellent hot buffet, including omelets made to order.

The hotel is a couple of kilometres from the old town. It is easily walkable by going out the exit by the breakfast room, turning right and following this street until you reach the royal palace.

Downsides: the room rates do not include free wi-fi, which should be a must in superior hotels, and which is available in a variety of public spaces in Warsaw. The various outlets in the room were either not easy to access or not appropriate spots to re-charge electronics. The key card-operated elevators do not always work on the first try, even if you follow the instructions.

Despite this, it is a good base for a business trip.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWarsaw, Manager at Sheraton Warsaw Hotel, responded to this review, October 26, 2013
Dear art_nouveau_5, Thank you for your stay in Sheraton Warsaw Hotel. I am happy you felt comfortable in our hotel and enjoyed our hotel facilities. Thank you also for great rating on TripAdvisor and hope to have a chance to welcome you back with us personally.
Best regards from Warsaw
Artur Zawadzki
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 12, 2013

Stayed here on a personal trip.

Pros: Initially, was treated as "look at that young kid" until I checked in and they realized that I had booked one of their most expensive rooms. After that point, the staff was very friendly and went above and beyond to make my stay good. Excellent location! Hotel food was very reasonably priced. Club lounge was very nice too. Room was very spacious - lots of cool features in there ... overall, I was very impressed with the room.

Cons: Internet connection was iffy at times.

  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWarsaw, Manager at Sheraton Warsaw Hotel, responded to this review, October 16, 2013
Dear CAN_Businessman, I am truly glad you have enjoyed your stay on our Sheraton Club Floor in one of our suites. Thank you also for so nice and positive evaluation of our friendly staff, our hotel location, services and sleep quality. Schould there be any need to assist you with your future reservations in our hotel, we all are here waiting to do our best and make sure you have only positive impressions.
Hope to have a chance to see you back in Sheraton Warsaw Hotel
Best regards
Artur Zawadzki
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Warsaw Hotel

Address: ul. Boleslawa Prusa 2, Warsaw 00-493, Poland
Location: Poland > Central Poland > Mazovia Province > Warsaw > Śródmieście Południowe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Warsaw
#12 Romantic Hotel in Warsaw
#15 Luxury Hotel in Warsaw
#15 Family Hotel in Warsaw
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton Warsaw Hotel 5*
Official Description (provided by the hotel):
Six-story Business-oriented Hotel situated in the city center, near embassies, ministries & stock exchange. ... more   less 
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Also Known As:
Sheraton Warsaw
Warsaw Sheraton

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