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“4 nights in Warsaw” 5 of 5 stars
Review of Sheraton Warsaw Hotel

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Sheraton Warsaw Hotel
5.0 of 5 Hotel   |   ul. Boleslawa Prusa 2, Warsaw 00-493, Poland   |  
Hotel amenities
Ranked #15 of 112 Hotels in Warsaw
Hamburg
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
“4 nights in Warsaw”
5 of 5 stars Reviewed February 9, 2013

Very pleasent and helpful staff, quick check-in and out and comfortable rooms. They also have a good fitness center downstairs. Its very central and you can walk to the city center and old town easily.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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764 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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MV
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 5, 2013

Nice place with nice appointments. One of the better in Warsaw. Service is OK. Could be better. Breakfast buffet was a bit disappointing in terms of quality of products served. And service is too noisy when cleaning rooms in the moring not taking into consideration people sleeping in. Otherwise a good stay.

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  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 1, 2013

Wonderful modern hotel with good facility's and great location , we only had breakfast in the hotel but the food was good and service was first class this hotel can not be faulted for value for money look forward to returning soon

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWarsaw, Manager at Sheraton Warsaw Hotel, responded to this review, February 6, 2013
Dear Guest, I am glad you have enjoyed your stay in Sheraton Warsaw Hotel and would like to thank you for nice comments about your experience shared at TripAdvisor.
There is no better reward for us, the hoteliers than such a nice guest evaluation of our work as just received from you.
I hope to have a chance to welcome you back with us in not so distant future.
With best regards from Warsaw
Artur Zawadzki
Executive Assistant Manager
Sheraton Warsaw Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
55 reviews 55 reviews
24 hotel reviews
Reviews in 37 cities Reviews in 37 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed January 26, 2013 via mobile

Modern, efficient hotel with rooms equipped with 5 star amenities. But lacks the extras - eg giod service - to be a true 5 star. Breakfast feels like a package hotel - you seat yourself, it's crampt and noisy and if lucky get a coffee from flustered staff. That said then food itself is fine.

Stayed January 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWarsaw, Manager at Sheraton Warsaw Hotel, responded to this review, January 30, 2013
Dear Guest, I would like to thank you for a nice evaluation of our hotel efficiency and our good food offer and apologize for your service experience described in this review. This issue has been already addressed to our Food and Beverage Manager for immediate attention and I am confident adequate associates retraining will help to resolve issues as described in your breakfast experience. Since this what you have experienced is definitely not our hotel standard I trust you will still give us a chance to prove that we are the best hotel in town.
Best regards from Warsaw
Artur Zawadzki
Executive Assistant Manager
Sheraton Warsaw Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bexbach
Top Contributor
179 reviews 179 reviews
177 hotel reviews
Reviews in 107 cities Reviews in 107 cities
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed January 25, 2013

we waited quiet long at the check-inn . The staff is not very friendly ! When you enter the door they are standing in front of you talking and you have to ask them to go aside so you have space to pass them .
When you are lost in the elevator due to a technical problem and ring the alarm bell - they even ask you if you are really guest in this hotel !
The Breakfast and the service in the Hotel is very poor .
The Variety of food is low and more the standard of a 3 star hotel - we know some 4 star hotels in warsaw which offer more !
The coffee they serve you was cold - you have to ask twice for a refill .
It s seemed to us that the staff is so proud working for sheraton that they don t see the guest ....
The location of the hotel is very good , the rooms too .

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWarsaw, Manager at Sheraton Warsaw Hotel, responded to this review, February 6, 2013
Dear guest, I would like to thank you for passing your observations to our attention.
In the same time I would like to apologize should your expectations have not been meet after your recent stay in our hotel. I have already shared your comments with our Management Team requesting careful observations of the areas indicated in your review to assure that our Sheraton Standards are meet at each time for each guest visiting our lobby and the breakfast room. I trust you will still give us the chance, to prove that we are the best hotel in town.
I will be glad to be able to welcome you in our hotel again personally
Best regards from Warsaw
Artur Zawadzki
Executive Assistant Manager
Sheraton Warsaw Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Top Contributor
89 reviews 89 reviews
39 hotel reviews
Reviews in 50 cities Reviews in 50 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed January 17, 2013

The hotel is well situated close to the city center, rooms are huge, it has a classic vibe to it. Feel free to use the hotels private shuttle service - it's not too expensive and much more comfortable than regular Warsaw city cabs.

Only con is that rooms are a bit too cold over the winter even when you turn the air con to max.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWarsaw, Manager at Sheraton Warsaw Hotel, responded to this review, January 18, 2013
Dear Guest, I am glad our hotel and our friendly services were highly rated in your TripAdvisor evaluation. Thank you also for the note regarding Aircondition efficiency which I am adressing right away to our Engineering department.
I trust that we can count on your come back to our hotel when your travel plans will bring you to Warsaw in the future
Best regards
Artur Zawadzki
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sofia, Bulgaria
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 11, 2013

I stayed only one night at the hotel and didn't check in until 9pm. Rooms are not so new anymore but clean and well maintained and quite spacious. Breakfast was good but the restaurant was a bit too busy - some people had to wait to be seated. Short but enjoyable stay.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Warsaw Hotel

Address: ul. Boleslawa Prusa 2, Warsaw 00-493, Poland
Location: Poland > Central Poland > Mazovia Province > Warsaw
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Warsaw
#13 Romantic Hotel in Warsaw
#15 Luxury Hotel in Warsaw
#23 Family Hotel in Warsaw
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton Warsaw Hotel 5*
Number of rooms: 352
Official Description (provided by the hotel):
Business-oriented Hotel situated in the city center, near embassies, ministries & stock exchange. ... more   less 
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Also Known As:
Sheraton Warsaw
Warsaw Sheraton

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