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All 109 Warsaw hotels

Mercure Warszawa Grand: Traveler Reviews

4.0 of 5
ul. Krucza 28, Warsaw 00-522, Poland (Śródmieście Południowe)
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Mercure Warszawa Grand
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Ranked #8 of 109 hotels in Warsaw
Most recent review
4 of 5 stars Reviewed February 18, 2013
Andrea G Loughton, England, United Kingdom
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478 reviews from our community

Traveler rating
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    187
    19
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Families
39
 
Couples
105
 
Solo
106
 
Business
191
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Loughton, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Great hotel in Warsaw”
4 of 5 stars Reviewed February 18, 2013

Our recent stay was very enjoyable. Lovely modern hotel in central Warsaw, walking distance from all the sights. Spacious room and an amazing bar! Very friendly staff. Would definitely stay at a Mercure again.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRELATIONS3384, Guest Relations Manager at Mercure Warszawa Grand, responded to this review
February 21, 2013
Dear Guest,

On behalf of the entire Mercure Warszawa Grand team I would like to thank you for your favorable feedback. It is always a great pleasure for us to know that you were satisfied with the level of product and service.

I am very glad to hear that our hotel and its amenities appealed to you. It seems that our location facilitated moving around and what is the most important, you were able to discover the most interesting sites of our city on foot. I would like to thank you for complimenting our staff. Those words mean a lot as they motivate us in our daily strive to provide unique experience to every guest.

It would be a great pleasure for us to welcome you back at the Mercure Warszawa Grand.

Kindest regards,

Michal Trzeciak
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 stars Reviewed February 16, 2013

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GRELATIONS3384, Guest Relations Manager at Mercure Warszawa Grand, responded to this review
February 20, 2013
Dear Guest,

thank you very much for submitting your opinion about the Mercure Warszawa Grand Hotel.
It is always very nice and motivating to hear that our staff is excellent and that you liked the hotel's ambiance and atmosphere, in particluar for its nice design and comfort.

I regards to your comment about the internet speed, I would to inform you that we just modified WiFi codes speed limits. The new limits are up to 1Mbps for basic internet connection and up to 6Mbps for premium. That's a significant change comparing to previous speed limits.

Once again thank you very much for your positive feedback.
Best regards,

Joanna Piotrowska
Guest Relations Manager
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MV
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“Good stay”
4 of 5 stars Reviewed February 12, 2013

Good value and central to most things in Warsaw, walking distance. The rooms are nothing amazing but nice and clean, with a LCD TV. The breakfast is good, with pretty good selection. There is a gym too. Can't ask for much more for the money.

Room Tip: Book the room with breakfast included. It is worth it.
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  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRELATIONS3384, Guest Relations Manager at Mercure Warszawa Grand, responded to this review
February 19, 2013
Dear Guest,

Please accept my sincerest acknowledgements for visiting Mercure Warszawa Grand. We are very thankful for your positive feedback.

The fact that our rooms appealed to you and you enjoyed our breakfast buffet brings us a lot of satisfaction. I am very glad to hear that you took advantage of our central location and found quality/price ratio reasonable.

We would be very happy to welcome you at our hotel again.

Kindest regards,

Michal Trzeciak
Guest Relations Manager
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Reda, Poland
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
2 helpful votes 2 helpful votes
“A good level”
4 of 5 stars Reviewed February 11, 2013

Perfectly situated hotel in the centre of Warsaw. The rooms are designed in an interesting way, with a bathroom where the shower has got a glass wall facing the room. Thanks to this you can look at the person using it! The room itself is furnished in a modern way. It is equipped with all necessary things you can need during your stay. As for breakfast it is varied and very tasty which is served in stylish restaurant. There is a small parking place in front of the hotel but it is free. Underground parking is additionally paid. I can truly recommend it.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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GRELATIONS3384, Guest Relations Manager at Mercure Warszawa Grand, responded to this review
February 17, 2013
Dear Guest,

It was a pleasure to have you in our hotel during your stay. Also, with pleasure, we were reading your nice and valuable comments regarding our service and accommodation.
Let me just emphasize the aspects that you liked most about our hotel. You were very satisfied with the central location of our hotel and you really enjoyed the interior modern design of the rooms, especially the see-through shower which is mentioned very often by guests.
You also complimented our hotel equipment and described in nice words our hotel breakfast as a very tasty and varied, served in a stylish restaurant.
We really liked your comments about our hotel and we would like to thank you once again for writing them and also for staying with us.

Sincerely,

Joanna Piotrowska
Guest Relations Manager
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London
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
“Great hotel - terrible wifi !”
4 of 5 stars Reviewed February 8, 2013

I have really enjoyed staying at this hotel on a regular basis since it (re) opened in 2008, and i want to emphasise that the rooms are modern and comfortable; the staff are friendly and welcoming, and the buffet breakfast is a complete treat - so that you think : err : what can go wrong?

Well, it's the wifi - a new provider was "brought in" last year, and the internet wifi is now a complete pain. Complicated jumbles of letters and numbers to sign in - after which it may or may not work. I could not transfer and print a contract document on one occasion....

The staff are embarrassed - nobody in charge of IT (and you know who you are !) seems to be taking it seriously when they pass on complaints from (many) guests...

Why are you keeping this rubbish internet provider? What have they got on you?

If (as a prospective guest) you are reading this review, and if you are not bothered about internet wifi, or about email then - again - this is a great hotel.

But if connection to internet and email matters to you, please take it that "you have been warned....."

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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GRELATIONS3384, Guest Relations Manager at Mercure Warszawa Grand, responded to this review
February 18, 2013
Dear Guest,

Thank you very much for visiting Mercure Warszawa Grand. It is always a big pleasure for us to host and serve you during your stays. We are really thankful for your loyalty.

I am really happy to hear that you find our hotel modern and comfortable. Please be assured that our staff is always at your disposal in case of any wishes and concerns related to your stay.

On the other hand, I am very sorry to hear that you had so many problems with the Internet connection. What is the most important, I would like to inform you kindly that all our efforts to improve the quality of Internet connection have started to bring desired results. We are really glad to announce that the speed of basic free Wi-Fi access will rise this week to 1 mbps and premium connection bandwidth would be equal or above 6 mbps. Furthermore, the Wi-Fi Internet coverage and its quality would be improved.

I really hope that you would have a chance to experience better quality of our Internet connection during your next stay with us.

We are eagerly looking forward to welcoming you again.

Kindest regards,

Michal Trzeciak
Guest Relations Manager
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Additional Information about Mercure Warszawa Grand

Also Known As:
Mercure Warszawa Grand Hotel Warsaw
Mercure Warszawa Grand Hotel
Mercure Hotel Grand
Mercure Hotel Warsaw
Address: ul. Krucza 28, Warsaw 00-522, Poland
Phone Number:
Region: Poland > Central Poland > Mazovia Province > Warsaw > Śródmieście Południowe
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Best Value Hotels in Warsaw
#7 Business Hotels in Warsaw
#8 Luxury Hotels in Warsaw
#10 Family Hotels in Warsaw
Price Range: $
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
With a convenient location in the city centre and surrounded by major institutions including ministries, embassies and company headquarters, the Mercure Grand is ideal for the business traveller. Most of what Warsaw has to offer is nearby, including thehistoric Old Town, boutique shopping, Lazienki Park, numerous lively cafes and bars and The Royal Route. Very close proximity to trams, buses and Metro with easy access to Warsaw Central railway station. Come and discover the new Mercure Grand hotel. ... more   less 
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