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“Great all-round place to stay.” 5 of 5 stars
Review of Mercure Warszawa Grand

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Mercure Warszawa Grand
4.0 of 5 Hotel   |   ul. Krucza 28, Warsaw 00-522, Poland (Śródmieście Południowe)   |  
Hotel amenities
Ranked #10 of 115 Hotels in Warsaw
Certificate of Excellence 2014
London, United Kingdom
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
“Great all-round place to stay.”
5 of 5 stars Reviewed December 4, 2012

My wife and I only had a short two-day break in Warsaw but the Warszawa Grand was a great choice of base for us, despite looking a little forbidding from the outside. The reception is warma and welcoming; the room was spacious, modern, comfortable and well-appointed (although the glass wall between the shower and the bedroom was a little strange); the breakfasts provide many varied hot and cold options; and the staff are very helpful and friendly. On top of that, the hotel is really central and only a few minutes walk from both the Centrum and the southern end of the Nowy Swiat, which is the must-see street of Warsaw - especially when lit up for Christmas.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRELATIONS3384, Guest Relations Manager at Mercure Warszawa Grand, responded to this review, December 8, 2012
Dear Guest,

At the beginning I would like to thank you very much for visiting Mercure Warszawa Grand. Positive feedback regarding your stay made us very happy and assured us that all efforts to provide standard consistent with Mercure brand were not wasted.

It is very good to know that you liked the interiors of our establishment. The mix of vivid and toned colors used inside makes you feel invited and comfortable during your stay. It also underlines modern character of the hotel. Thank you very much for complementing our breakfast buffet which surely can guarantee a good start of a day. In addition to that, I am very happy that you enjoyed the city which is now covered in snow and its Christmas illumination looks even more charming.

Once again, please accept my acknowledgements for your opinion. We would be more than pleased to show again our commitment to maintaining excellent service and quality product in the near future.

Kindest regards,

Michal Trzeciak
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,016 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
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  • French first
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English first
London, United Kingdom
Senior Contributor
41 reviews 41 reviews
34 hotel reviews
Reviews in 31 cities Reviews in 31 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed November 26, 2012

The hotel have pleasant and friendly staff although check in and check out could be a little quicker.
My room was quiet, clean and well equipped with a comfortable bed.
I had one unfortunate incident- sitting quietly working on my laptop I was a bit bemused to see the television spring into life with a greeting welcoming a lady guest to the room.
I don't know who was more shocked when the door opened & the French lady who had also been given my room was about to enter. Could have been extremely embarrassing.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRELATIONS3384, Guest Relations Manager at Mercure Warszawa Grand, responded to this review, December 5, 2012
Dear Guest,

Please accept my sincere acknowledgments for taking your time to leave a feedback for us. As a part of Mercure family we endeavor for quality product and services and every review helps us a lot in this matter.

I was very happy to find out that you appreciate our staff and their efforts. Moreover, it is very good to know that you liked staying in of our modern and well-designed rooms. At the same time, I would like to express my apologies for the inconvenient situation that you encountered while resting in your room. Please be assured that we have already taken appropriate steps to prevent the occurrence of similar situation in the future.

We would be more than happy to welcome you again in Mercure Warszawa Grand.

Kindest regards,

Michal Trzeciak
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Benghazi, Libya
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 22, 2012

I spent six days at this hotel any they were very enjoyable.Staff very helpful, location very convenient amenities class one. The best part of it was the restaurant which starts at 6:30 with very delicious and diversified collection and excellent service and friendly staff. The room service also was great. After a long walk the sauna can help the exhausted bodies.

Room Tip: Avoid rooms close to left due to noise also rooms close to ironing room at 4th and 5th floors.
See more room tips
  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRELATIONS3384, Guest Relations Manager at Mercure Warszawa Grand, responded to this review, November 30, 2012
Dear Guest,

To begin with, I would like to thank you for your positive feedback regarding your stay at Mercure Warszawa Grand. We were very glad to have the opportunity to host and serve you during your six days visit.

I am really happy that you enjoyed your stay thoroughly. It is always a big pleasure for us to know that we met the expectations of our guests on every field. As we put a lot of our attention to provide excellent service we are really glad to find out about your appreciation.

We would be more than pleased to welcome you again soon.

Kindest regards,

Michal Trzeciak
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warsaw
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 20, 2012

We been here to celebrate a family friend graduation celebration. Though there have been a slight confusion on the function room to be used, the person in charge make sure that we were compensated on this.

Food is very really really good.

The service is really superb. They have provided us with the things that we need and requested. Staff is very courteous and speaks very good English.

  • Stayed May 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRELATIONS3384, Guest Relations Manager at Mercure Warszawa Grand, responded to this review, November 29, 2012
Dear Guest,

Thank you very much for your opinion regarding your past experience at Mercure Warszawa Grand. I would also like to thank you for choosing our hotel as a venue for a celebration of an important occasion.

What is more, please rest assured that your laudatory opinion has already been passed to our banqueting team. Your comment would certainly serve as an encouragement as we endeavor to provide excellent level of services to every guest.

Again, thank you very much for selecting us and we are eagerly looking forward to serving you again in the future.

Kindest regards,

Michal Trzeciak
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed November 18, 2012 via mobile

What a great hotel! The rooms are very large and very modern. The shower is especially entertaining as 2 walls are glass, one looking onto the bed area. Housekeeping service was impeccable, as was room service. The rooms are equipted with a mini bar, as well as a kettle and a selection of teas and coffees. There is also a hotel car service with prices slightly higher, but not unreasonable, than a regular taxi. I suggest taking advantage of this service as getting a cab is a bit difficult in Warsaw as the legit taxies are "radio taxis", requiring a call ahead for pick up, which can be difficult if you don't speak Polish. The breakfast at this hotel is probably the most spectacular hotel breakfast I've ever experienced. The dinning room is huge, there are staff on hand to help and replenish often, and the selection of food is amazing and very good, which says a lot as I'm not big on buffet style dining. The hotel is near resturants, a small market is down the street, bakeries (bakeries are to die for here as the Polish love their desserts) and shopping. I would definately stay here again.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRELATIONS3384, Guest Relations Manager at Mercure Warszawa Grand, responded to this review, November 29, 2012
Dear Guest,

One of our priorities is to deliver perfect service experience to every guest and we are really happy to see that you are satisfied. Thank you very much for your lauditive feedback concerning your past stay.

Your opinion would certainly be very helpful especially for those who are looking for a modern, well equipped hotel in the center of the town. Please accept my acknowledgements for complimenting our wide breakfast selection and staff which is undoubtedly trying to do its best in order to meet the expectations of our guests.

We were more than happy to have the possibility to host and serve you during your stay.

We are looking forward to welcoming you again.

Kindest regards,

Michal Trzeciak
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, United Kingdom
Top Contributor
114 reviews 114 reviews
33 hotel reviews
Reviews in 51 cities Reviews in 51 cities
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed November 13, 2012

The usual high standards for a mercure. excellent breakfast. an easy walk to the main station and about 20 minute walk to the old town. the service from the staff was welcoming and friendly. we would recommend this hotel to others who need a hotel in warsaw.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRELATIONS3384, Guest Relations Manager at Mercure Warszawa Grand, responded to this review, November 29, 2012
Dear Guest,

At the beginning I would like to thank you for taking your precious time to leave a feedback for us. We appreciate each comment that we get as it motivates us highly in our daily strive to the highest level of services.

What is the most important, I was very happy to hear that you appreciated our efforts by rating highly our breakfast buffet and friendly staff. Moreover, it is very good to know that you found our location handy and took advantage of it.

Thank you very much for visiting Mercure Warszawa Grand and we would be more than pleased to welcome you back soon.

Kindest regards,

Michal Trzeciak
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Krakow, Poland
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 8, 2012

A well-located hotel just 15-20 minute walk from the main train station, close to bus and tram stops, a walking distance to a historical part of the city, a few restaurants around open even at weekends. Good location for joggers and runners since Łazienki and Ujazdowski Parks are just 5 minute away.
A spacious socialist realism building refurbished just a couple of years ago: rooms are clean and well-designed. My favourites are nice glazed shower cubicles :)
Breakfast is excellent. A selection of Polish vodkas is also included into your morning meal :)

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRELATIONS3384, Guest Relations Manager at Mercure Warszawa Grand, responded to this review, November 12, 2012
Dear Guest,

Please accept my sincerest acknowledgements for sharing your experience from your past stay at Mercure Warszawa Grand. Every direct feedback that we get is very important for us.

Our location is indeed central, but at the same time quiet. Thanks to our position in the heart of the city we are well-connected by public transport with all major attractions and institutions and it is very good to hear that you found it useful. Moreover, we really appreciate your comments regarding the style the rooms were designed in and we are happy to find out that you enjoyed our vital and nourishing breakfast.

We would be more than pleased to welcome you and host you during your next stay in Mercure Warszawa Grand.

Kindest regards,

Michal Trzeciak
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Warszawa Grand

Address: ul. Krucza 28, Warsaw 00-522, Poland
Location: Poland > Central Poland > Mazovia Province > Warsaw > Śródmieście Południowe
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Family Hotel in Warsaw
#9 Business Hotel in Warsaw
#10 Romantic Hotel in Warsaw
#10 Luxury Hotel in Warsaw
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Warszawa Grand 4*
Number of rooms: 299
Official Description (provided by the hotel):
With a convenient location in the city centre and surrounded by major institutions including ministries, embassies and company headquarters, the Mercure Grand is ideal for the business traveller. Most of what Warsaw has to offer is nearby, including thehistoric Old Town, boutique shopping, Lazienki Park, numerous lively cafes and bars and The Royal Route. Very close proximity to trams, buses and Metro with easy access to Warsaw Central railway station. Come and discover the new Mercure Grand hotel. ... more   less 
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Also Known As:
Mercure Warszawa Grand Hotel Warsaw
Mercure Hotel Grand
Mercure Hotel Warsaw

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