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“Excellent hotel with great front of house staff” 5 of 5 stars
Review of Mercure Warszawa Centrum

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Mercure Warszawa Centrum
4.0 of 5 Hotel   |   ul. Zlota 48/54, Warsaw 00-120, Poland   |  
Hotel amenities
Ranked #22 of 112 Hotels in Warsaw
Ireland
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
“Excellent hotel with great front of house staff”
5 of 5 stars Reviewed May 23, 2013

I was a female travelling alone with work - first time in Poland. Lovely hotel in the centre near the shopping centre and train station. I walked to the old town for the afternoon and it was worth the visit. The front of house staff spoke excellent English and were very helpful. They will organise a tour of Warsaw for you if you wish. I did not eat breakfast here but had a drink in the bar which was very pleasant. Comfortable bed, quiet room, nicely furnished, nice toiletries etc.

I would definitely stay here again - excellent value. From the airport to this hotel is approx €12 by taxi - go to the taxi rank outside the airport and not to the guys who approach you looking for a taxi - they will rip you off. You can pay taxi by credit card if you don't have zloty.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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634 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
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English first
Tel Aviv, Israel
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 21, 2013

The location is perfect - next to the central train & bus station, big shopping center and the Culture center. 4 out of the 6 floors of the Hotel are renovated very nicely. Beware of floors 4 & 6 that are not renovated and have strong smoking small!! The service was good and they changed our room (which was on the 6th floor) to a room at the 2nd floor when we complained about the smell.

Room Tip: don`t stay on floors 4 & 6, they are not renovated/
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  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Haifa
Contributor
19 reviews 19 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 19, 2013

Very Nice hotel. Well localized in Warsaw, close to lot of places to have lunches and to do shopping. The breakfast is very good, lot of choice, international breakfast and polish breakfast.
Rooms are big enough and toilets are god for disabled people.

Room Tip: Perfect for disabled person
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 17, 2013

Nice hotel.
Well localized in Warsaw, close to lot of places to have lunches and to do shopping.
The breakfast is more than correct, lot of choice, international breakfast, polish breakfast...
There is a restaurant in the hotel that I didn't test. I also didn't test the fitness room.

I would say that the reception is may be a bit not well scaled. You have very often a queue.
A bit more smile would also have been well appreciated.

The cleaning is done well. The mini bar is well complete, may be a bit of more eatable stuff would have been appreciated. You have space enough in the room and the desk chair is very comfortable if you have to work in the hotel. (executive room).
The room has the air conditioner.

The reception once forgot to deliver an order, and my pass didn't work once (that make you go through all the corridors to get back to the reception)... but that was minor incidents.

Room Tip: Ask for a room at least on the 3rd or 4th floor to avoid external noise. I was on the 4th floor and...
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Melbourne, Australia
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed May 12, 2013 via mobile

I booked and prepaid this hotel in November two months prior to it becoming the Mecure. I had a letter of confirmation of my reservation number and the fact that I had prepaid and the amount when I arrived to book in on the 8th of May only to be told that they are now the Mecure and i had no booking and no prepayment and told told to wait. Which we duly did and then suddenly they "found" my booking but no prepayment.
They had prepared a new booking sheet by omission indicating that they had found it but no prepayment. This "found" booking stated I was from the UK (I am Australian) but they didn't want to lose my business but denied any payment.
They refused to accept the letter confirming payment from the Holiday Inn and did nothing to show any good will. The room was adequate, which is what I paid for- but the towels had to be the thinness, roughest ones I have ever used.
i tried to speak to the Manager but she just said that i had to prove payment which i thought the letter did, but now i have to send a copy of the Visa bill to prove that i prepaid and then i have to find someone who is prepared to refund me my second full payment. Forget staying here as there is no understanding or interest shown when something like this happens. I am disgusted that I had to pay twice and still got the most basic room with lousy towels. Never again Holiday Inn or Mercure.

Stayed May 2013, traveled with friends
Was this review helpful? Yes 2
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Split-Dalmatia County, Croatia
Top Contributor
212 reviews 212 reviews
83 hotel reviews
Reviews in 64 cities Reviews in 64 cities
105 helpful votes 105 helpful votes
5 of 5 stars Reviewed April 28, 2013

I organized a conference last week for 50 people and I can say that this hotel is perfect.
the first good point is the staff, the staff is very friendly and eager to help and to pleased you.
the second good point is the location, right in the center near the palace of the culture, the mall of Warsaw, the main train station.
the third good point is they are renewing it so the rooms are very nice, well equiped and clean.
the restaurant is very good and the breakfast is perfect, large choice
you have a gym room which is not big but it has everything what you need including jacuzzi and sauna

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ayr, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 26, 2013

When we booked this hotel, we had no idea of the perfectly central location of it! The shopping mall is across the street, where you are spoiled for choice for places to eat. The trains and buses are just a short walk through the mall so you can get anywhere you need to quite easily. The rooms are comfortable, although our view was blocked by a huge building currently under construction right next to the Mercure. But it is not an issue really. Another bonus is the hotel is located almost under the Palace of Science and Culture, so you never could get lost!
I would happily stay in this hotel again and look forward to the next time we visit Warsaw.

Room Tip: We didn't realize there was a spa! Next time, we will pack swimsuits!
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Warszawa Centrum

Address: ul. Zlota 48/54, Warsaw 00-120, Poland
Location: Poland > Central Poland > Mazovia Province > Warsaw
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Best Value Hotel in Warsaw
#17 Business Hotel in Warsaw
#19 Luxury Hotel in Warsaw
#19 Family Hotel in Warsaw
#20 Romantic Hotel in Warsaw
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Warszawa Centrum 4*
Number of rooms: 338
Official Description (provided by the hotel):
Mercure Warsaw Centrum hotel is located in the heart of the city and opposite to Palace Of Culture & Science-the icon of the capital city. Offices of international companies are in walking distance. Across narrow street from Mercure Warsaw Centrum hotel new generation multifunctional complex Zlote Tarasy is located (shopping, cinema, entertainment, Hard Rock Cafe, Aquarium Jazz Club). Hotel is located only 2 min. away from Central Railway Station.This 4-star business hotel combines fine polish hospitality, international cuisine and modern business facilities (high speed & wireless internet. Hotel has 338 comfortable air-conditioned rooms (suites, standard, Executive and non-smoking). You can enjoy the traditional Polish as well as international Menu in our "Winestone Restaurant" and have a good choice of specially selected wines. To relax, the hotel offers Fitness Center including sauna, jacuzzi & gym. The Mercure Warsaw Centrum hotel is the best location for international events, exclusive board meetings and seminars - 11 conference rooms with modern multi-media equipment. ... more   less 
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Also Known As:
Holiday Inn Warsaw Hotel Warsaw
Warsaw Holiday Inn

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