This hotel is being refurbished very nicely and is in an excellent location,both for shops, buses and trains. Large shopping centre opposite hotel. The food in the hotel was very good and the staff very helpful. However, our non smoking room had been polluted with the foul smell of cigarettes. The chambermaid sprayed it, but to no avail. The windows were locked! We were offered another room which we took, but the sheet on the bed was too small resulting in a poor night's sleep. This was changed when we had to phone Housekeeping the following day, as our room had not been serviced by 2 pm! Also the hospitality trays were not replenished. Everthing about this hotel is good, except Housekeeping which is poor.