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“Positives Let Down By Poor Service” 2 of 5 stars
Review of Pizza Hut Zamek

Pizza Hut Zamek
Plac Zamkowy 10, Warsaw, Poland (Stare Miasto)
(22) 635 28 44
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Ranked #917 of 1,234 Restaurants in Warsaw
Cuisines: Pizza
Neighborhood: Stare Miasto
Restaurant details
Neighborhood: Stare Miasto
Whitby, United Kingdom
Senior Contributor
30 reviews 30 reviews
13 restaurant reviews
Reviews in 13 cities Reviews in 13 cities
37 helpful votes 37 helpful votes
“Positives Let Down By Poor Service”
2 of 5 stars Reviewed September 16, 2014

Situated in the heart of the old town, this Pizza Hut is occupying some prime real estate. There is both indoor and outdoor seating.

Due to it's location, at peak meal times it gets incredibly busy and we saw people queuing to get in on numerous walks past.

We decided to pop over to Pizza Hut for some lunch that we could get boxed up to take with us on our journey home the following day. It was already 2:30pm by the time we got there and on a Tuesday, so not too busy.

The food was very tasty, as you'd expect from Pizza Hut. It was also good value for money in comparison with Pizza Huts in the UK and more affluent European countries - it worked out at about £7 (~35zl) for a large thin base pizza.

The overwhelming downside was the staff and general service.

We stood next to outdoor seating area, waiting to be directed to a seat by the staff member standing guard at the entrance. She point blank ignored us until we walked past her and told her we wanted a table for two, she didn't direct us anywhere just said it was fine.

We then spent 10 minutes waiting for a menu to be brought over to us, until my brother have up and went over to pinch one off the stand himself. The staff then proceeded to avoid being anywhere close to the tables and couldn't be flagged down, so it was another 15 minutes before we could place an order.

When it was time to order, the woman took my brothers order and then just walked off without taking mine, so I had to flag her back again.

We then waited around 10 minutes for a diet coke and a latte to arrive - it wasn't that busy, I have no idea what took do long.

The pizzas took around 25 minutes to arrive, which was tolerable enough. In the meantime is consumed my drink and had been futilely trying I get the attention of a member of staff for a refill, which wasn't possible until someone walked right by us to clear up a table.

We had similar issues getting the bill organised after that. Throughout the whole process, the staff were surly and seemingly purposefully unhelpful. We didn't manage to coax a single smile out of any of them despite our attempts at being polite and friendly. This was nothing like what we had experienced in every other restaurant, shop or hotel in Poland. Needless to say, no tip!

Whilst the food is pretty good, there are far more tasty options available in the old town - the old town square is a short 100m walk away and has a dozen restaurants outside in the sun which all serve excellent food.

Steer clear of Pizza Hut and stock to the proper local stuff!

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16 reviews from our community

Visitor rating
    1
    6
    4
    4
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Swedish first
  • Any
English first
Malmo, Sweden
Senior Contributor
37 reviews 37 reviews
12 restaurant reviews
Reviews in 13 cities Reviews in 13 cities
51 helpful votes 51 helpful votes
“If you don't have to, then don't come here”
2 of 5 stars Reviewed June 28, 2014

Very busy restaurant and staff that feels very rushed and disengaged from their work. The pizza was average and mine came with very "tired" ruccola on top. It was also barely luke warm, while my boyfriend's other style pizza was hot but had very little topping.

We've eaten at another Pizza hut in Warsaw and had good pizza there, but THIS place is just a tourist trap because of where it's situated. Save your money for a nicer place, there are plenty in the neighbourhood!

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento, CA
Top Contributor
128 reviews 128 reviews
60 restaurant reviews
Reviews in 54 cities Reviews in 54 cities
67 helpful votes 67 helpful votes
“If you must, but”
2 of 5 stars Reviewed April 19, 2012

The salad bar is minimal by American standards, and this IS an American restaurant, and both times I have ordered pizza it has been virtually burnt not baked and so dry that I don't think even the birds would fight over it.

Visited April 2012
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London, United Kingdom
Contributor
12 reviews 12 reviews
5 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“Good location, but nothing special”
3 of 5 stars Reviewed January 9, 2012

This is quite an ordinary Pizza Hutt restaurant. The location is what distinguishes it the most - it's situated between the Old Town Square Market and The Royal Castle. The interior is quite nice, a little better from average for this franchise. It's certainly affordable, but I'd reccommend picking one of the many neighboring locals that offer something more suited for this unique environs.

Visited November 2011
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Panker, Germany
Top Contributor
66 reviews 66 reviews
50 restaurant reviews
Reviews in 23 cities Reviews in 23 cities
20 helpful votes 20 helpful votes
“Probably the slowest service in Pizza Hut ever.”
3 of 5 stars Reviewed January 4, 2011

It's in the Old Town, just near the Royal Castle, but slightly hidden from view, behind the castle building. Thus I've never had a problem with getting a place there... But there's another problem with this place. I've been there three times and always had to wait a long, loooong time to get my order. You don't normally expect to have to wait for your pizza more than half an hour, do you? And it's not that it was cold, we just had to wait first for the waiter, then for our order, then to be able to pay...
Aside of that, the place is nice, the pizza is your standard Pizza Hut variety where you can choose out of one of three crust types and a variety of toppings, and many other kinds of food are also available.

  • Visited May 2010
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
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