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“Good hotel - location "come next year"” 4 of 5 stars
Review of Mercure Poznan

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Mercure Poznan
4.0 of 5 Hotel   |   ul Roosevelta 20, Poznan 60-829, Poland   |  
Hotel amenities
Ranked #9 of 68 Hotels in Poznan
Warsaw, Poland
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Good hotel - location "come next year"”
4 of 5 stars Reviewed August 9, 2013

The hotel itself is really nice. Fast service at the reception ( with smile).
Rooms are pretty big, well equipped, bed was very comfortable.
Bathroom with shower and bath tube - clean.
Breakfast - very good , variety of food and the cakes - excellent.
Service at the bar - well we had to wait pretty long time for the order and again searched for the bartender to pay for it. Need improvement.
Location : In normal conditions - very good. Walking distance to the exhibition ground, one stop from the railway station, 15min walk to the center ( square).
But nowadays there is a big construction field around. - which I believe will last till 2014 at least.
Difficulties to find a way to and from hotel, detours, traffic jams, noise. I saw the hotel like 100m far from the car, but to get there it took me few kilometers and 30min. I know that it's not hotels fault - but thats the reality.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H3393-DM, Violeta Politowska Deputy Manager at Mercure Poznan, responded to this review, August 14, 2013
Dear RealGoldMIner,

Thank you for leaving your comments on Tripadvisor.com about your stay at Mercure Poznan Centrum. I am pleasure to hear that hotel is nice and you really had a chance in observing our staff. I have shared your comments with my team - particular concerning service in Bar with FB Manager and I think we can use it in the training process. Each customer is so important and we want to make our guest feel welcomed and at home at the same time.
Road construction by hotel - as in fact we cannot influence the pace of the road works in front of the hotel, I can only hope it weren’t too troublesome for you. We are in touch with management of the construction to take care of undisturbed stay of our guests. Access to the hotel - make it easier we installed directional signs on the main street around the hotel. We were told that the roadworks were finished until end of this year.After the end of reconstruction our hotel will benefit a lot especially in terms of the position of the main communication junction in Poznan.

Looking forward to welcoming you at Mercure Poznań Centrum again soon
Best regards
Violeta Politowska
Deputy Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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228 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Skien, Telemark, Norway
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 21, 2013

My motherinlaw, fiance and me was here, from 16 to 20 Juli 2013, and we love this hotel :) Staff was very polite, helpful, and allways smiling. Rooms where big, nice and stilful, love the music-team. Rooms cleaned every day, good service :) Nice breakfast, good food, and smiling staff. And the hotel, was clean, everywhere.... Looove it, and we will go back to Poznan, and Mercure Hotel :)

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H3393-DM, Violeta Politowska Deputy Manager at Mercure Poznan, responded to this review, August 16, 2013
Dear Tonje G.

Your comment about the Mercure Poznan Centrum and high scores on Tripadvisor.com are much appreciated. Reviewers like your are the best motivation to work for hoteliers. I have shared your comments with my team.
We are looking forward in welcoming you again in Poznan very soon.

Violrta Politowska Deputy Manager
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Uk
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 7, 2013

The hotel is very conveniently located by the train station and a short walk to the city centre (about 15 minutes). The rooms are really spacious and clean, the beds very large and comfortable and having a fridge and kettle in the room was very convenient. The bathroom was large too and the toiletries were more luxurious than usual hotel shower gel and shampoo.

The staff were very friendly and we had a pleasant stay.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H3393-DM, Violeta Politowska Deputy Manager at Mercure Poznan, responded to this review, July 8, 2013
Dear Mrs Ninnytendo,
Thank you for taking the time and writing such a nice review about Mercure Poznan Centrum hotel. We really appreciate our guests’ feedback and read all their comments thoroughly, as reviews help us understand guests’ needs better and adjust our services to them best.
I am very happy that you liked so many things about our hotel, such as rooms, and rooms’ equipment, bathrooms, cosmetics. I shared of your remarks with managers and staff members.
Looking forward to welcoming you at Mercure Poznań Centrum again soon
Best regards, Violeta Politowska Deputy Manager
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Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 3, 2013

The room was nice, the staff were friendly. I really wished I would have stayed longer. Had a nice view from my hotel window as well. I would recommend this hotel very good. The hotel is also within walking distance of the main train station.

  • Stayed June 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H3393-DM, Violeta Politowska Deputy Manager at Mercure Poznan, responded to this review, July 8, 2013
Dear Partick B
Your comments about the Mercure Poznan Centrum hotel and high scores on Tripadvisor.com are much appreciated.Our guests' reviews are the most valuable source of information. We really appreciate our guests’ feedback and read all their comments thoroughly, as reviews help us understand guests’ needs better and adjust our services to them better. I have shared your comments with my team. We are looking forward in welcoming you again in Poznan very soon.
Best regards, Violeta Politowska Deputy Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kirkby Lonsdale, United Kingdom
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 11, 2013

Was in Poznan for a couple of days at the exhibition centre. Hotel was good, clean, friendly comfortable and reasonably priced. Premier room was spacious wifi worked well apart from having to get new codes every day. Bar was friendly. Centre of town is a decent stroll or short taxi ride and well worth visiting.
Room facilities good, coffee machine seating area etc all fine, breakfast is a good variety.

Room Tip: Go for the premium if available
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H3393-DM, Violeta Politowska Deputy Manager at Mercure Poznan, responded to this review, June 20, 2013
Dear Mr SimonDale,

Your comment about the hotel and high scores on Tripadvisor.com are much appreciated. I have shared your comments with my team. We at Mercure Poznan Centrum are proud serving guests and strive every time to do it right the first time. Looking forward to welcoming you at Mercure Poznan Centrum soon again,

Best regards,

Violeta Politowska
Deputy Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Poznan

Address: ul Roosevelta 20, Poznan 60-829, Poland
Location: Poland > Central Poland > Greater Poland Province > Poznan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #9 of 68 Hotels in Poznan
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Poznan 4*
Number of rooms: 228
Official Description (provided by the hotel):
Modern, friendly 4 star hotel in the city centre, close to the railway station, the historic part of Poznan and fair grounds, with easy access to the airport. 228 spacious, airconditioned rooms with modern design welcome business and leisure travelers.11 multifunctional airconditioned meeting rooms with modern audiovisual aids are perfect for organising any event. Our restaurant offers dishes featuring new flavours from Polish and international cuisine. After work, you can relax in our fitness centre. ... more   less 
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